iPhone App will not stay open - just flashes when trying to launch
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iPhone App will not stay open - just flashes when trying to launch
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Re: iPhone App will not stay open - just flashes when trying to launch
#2Reading this, I have empathy for the developer.
There is a small subset of customers that will give you a bad review at the drop of a hat because they know it hurts you. They're poison.
Finally one of these people got some tiny payback.
Re: iPhone App will not stay open - just flashes when trying to launch
#3I like how they chastise Martin for poor impulse control and then go for the nuclear option of disabling someone's account over a single review.
"They think my service doesn't work now, well let me show them what not working is really like!" The irony is amusing, except for Martin.
Also, I'd like to take this time to note that this is another reason that it's important to have control over your own devices.
Re: iPhone App will not stay open - just flashes when trying to launch
#4For context, the associated review appears to be this one: https://www.amazon.com/gp/customer-reviews/R2XHHHGM6BEUG6/re...
Re: iPhone App will not stay open - just flashes when trying to launch
#5Reading this, I have empathy for the developer. There is a small subset of customers that will give you a bad review at the drop of a hat because they know it hurts you. They're poison. Finally one of these people got some tiny payback.
> There is a subset of customers that will give you a bad review at the drop of a hat because they know it hurts you.
I think you give some people too much credit. They just expect things to work and get upset when it doesn't. They're powerless to change or fix anything besides coming to you, the developer. Yes, cursing isn't a good means of communication. Yes, having empathy for the other side is a good thing when trying to get something. It's still probably not _that_ personal.
> Finally one of these people got some tiny payback.
At the expense of a lot of bad PR and a general loss of professionalism displayed by the company. I've never heard of this company, but I will never do business with them now.
Re: iPhone App will not stay open - just flashes when trying to launch
#6Reading this, I have empathy for the developer. There is a small subset of customers that will give you a bad review at the drop of a hat because they know it hurts you. They're poison. Finally one of these people got some tiny payback.
Acting out in retributive ways when your customers (justifiably or not) have issues and leave negative reviews is a pretty terrible way to build and run a business.
Is the spite towards that one person really worth it?
Re: iPhone App will not stay open - just flashes when trying to launch
#7I like how they chastise Martin for poor impulse control and then go for the nuclear option of disabling someone's account over a single review. "They think my service doesn't work now, well let me show them what not working is really like!" The irony is amusing, except for Martin. Also, I'd like to take this time to note that this is another reason that it's important to have control over your own devices.
The users who are arrogant and abusive usually have zero overlap with the ones who care about control over their own devices.
Re: iPhone App will not stay open - just flashes when trying to launch
#8I can't decide whether this is legal or not.
I am closer to siding _with_ Garadget in that as a private business, they don't HAVE to provide a service to someone (and it looks pretty obvious that there was no particular discrimination or the like); in fact, they have the right to refuse service.
That said, the person also DID purchase a physical item (in fact, Garadget probably should have refunded them first, just basing this off my own personal ethical point-of-view).
That said, if a negative Amazon review IS the real reason (it looks like there was a bit more to it), then this COULD also backfire as bad publicity. Do other people want to give their business to someone who in the past has refused service to someone solely on the basis of a bad review?
I've left negative Yelp reviews and tweets before in earnest to those that I think deserve them, and while I genuinely won't be giving anyone repeat business after I've been prompted to review them, I would be even more upset if I _was_ refused service on the basis of my reviews.
As you can see, businesses seem to really try to find out who has personally left negative reviews, so I'm sure they all know who I am. That said, I personally don't swear in any of my negative reviews, I try to keep them constructive.
Re: iPhone App will not stay open - just flashes when trying to launch
#9I like how they chastise Martin for poor impulse control and then go for the nuclear option of disabling someone's account over a single review. "They think my service doesn't work now, well let me show them what not working is really like!" The irony is amusing, except for Martin. Also, I'd like to take this time to note that this is another reason that it's important to have control over your own devices.
Yep. Just shows me this is not a company to buy things from, if they're going to go off at the drop of a hat like that.
I agree with the point about having control of your own devices as well - an awful lot of "smart" devices are going to be worthless or near-worthless as soon as the company behind them decides it's not worthwhile to keep the cloud service running.
Re: iPhone App will not stay open - just flashes when trying to launch
#10Reading this, I have empathy for the developer. There is a small subset of customers that will give you a bad review at the drop of a hat because they know it hurts you. They're poison. Finally one of these people got some tiny payback.
> There is a subset of customers that will give you a bad review at the drop of a hat because they know it hurts you. I think you give some people too much credit. They just expect things to work and get upset when it doesn't. They're powerless to change or fix anything besides coming to you, the developer. Yes, cursing isn't a good means of communication. Yes, having empathy for the other side is a good thing when t…
Maybe in the case of a home automation product, "just expecting things to work" is a credible position; when it comes to other product categories, though (e.g. indie video games on Steam), there certainly are a ton of negative reviews that are seemingly done purely out of spite, or "for the lols", that can have an outsized impact on the product's visibility.