If a job is complex, multifaceted and involves subtle trade-offs, the best approach is to hire good people, pay them the going rate and tell them to do the job to the best of their ability. Absolutely, could not agree more. This is the only way to beat gamification of metrics in my opinion. There is a worrying trend of treating staff as equally capable but untrusted cogs in a wheel, and metricising performance. I fun…
> There is a worrying trend of treating staff as equally capable but untrusted cogs in a wheel, and metricising performance. That's a great way of summing up what I've heard called "managerialism". There's a theory behind, e.g., the MBA that a competent manager can manage anything. That what one manages makes no difference as long as you're a real manager. One of the corollaries of that theory is that all one has to…
https://www.ribbonfarm.com/2009/10/07/the-gervais-principle-...
My friend and I have internally renamed the roles "producers", "regulators", and "harvesters" in an attempt to remove the negative connotations. Feel free to use that in your own discussions also.