71–80 of 85 posts
Earlier quoted context omitted.
Hmm, I've never heard that definition. Maybe "cloud hosting". But in general, "cloud" software just means hosted somewhere else and usually accessed via a browser or mobile app rather than with a local install.
You just described every website ever.
This is a fantastic move for Amazon and I'll tell you why. The cost of long distance is nearing 0 and application providers are making bank. The pricing is also extremely disruptive. Most contact centers price minutes/DIDs just like Amazon but ALSO charge a per-agent per-month fee. [1] All of the contact center solutions mentioned so far were customers of mine at MagicJack. We did wholesale long distance for them. Th…
They are making money at multiple points: 1. Charging you per-minute for use of the service. 2. Charging you a per-DID fee per day of use. Why? You are already paying for the service, and for the VOIP termination. BTW at Amazon scale, the DID numbers are either free or less than 10 cents/month per DID. 3. Charging you (in the USA at least) for the actual VOIP calling. With 1) and 3), a USA call costs you 0.0048 cents…
Is this pricing that unusual? Almost all the other products I've looked into had pricing plans where you pay a per user license, plus the cost of a DID and usage. A couple offered just per user license, but when you did the math you could have people to be on the phone for 10 hours a day before you started saving vs per minute prices
[1] http://getkookoo.com/getting-saas-pricing-right-pricing-clou...
Maybe because i'm a noob on telephony dev. but what's a "soft phone"...does that mean that the humans who receive the calls don't actually use traditional phones (like landlines or mobile phones), but rather via their web browsers? Silly question: but if i didn't want my folks to use web browsers, and simply wanted to route a call to whomever is on call (and that person works remote, let's say), I wonder if possible…
This is a fantastic move for Amazon and I'll tell you why. The cost of long distance is nearing 0 and application providers are making bank. The pricing is also extremely disruptive. Most contact centers price minutes/DIDs just like Amazon but ALSO charge a per-agent per-month fee. [1] All of the contact center solutions mentioned so far were customers of mine at MagicJack. We did wholesale long distance for them. Th…
2 other reasons i like: amazon can integrate with their marketplaces...giving them an inherent ability to enrich and monetize contact center which others don't have. trojan horse for improving their AI services - nice data to train lex and polly on - and for lex and polly to self-learn on...
Customer data is pretty closely guarded at aws, I would be surprised if they would jeopardize uptake by medical and financial sectors for the sake of a small amount of training data (when they already have all the data they could want from amazon.com)
Can reps take calls on their mobile device? I can't seem to figure that out. If so, this could be a reasonable replacement for Grasshopper.
It's interesting that Amazon continues to move up the stack. This can't be great for folks like Five9, inContact, Genesys, etc. And it's probably incrementally negative for Zendesk, RingCentral, and Twilio - where some percentage of customer use cases is tied to contact centers.
It's interesting that Amazon continues to move up the stack. This can't be great for folks like Five9, inContact, Genesys, etc. And it's probably incrementally negative for Zendesk, RingCentral, and Twilio - where some percentage of customer use cases is tied to contact centers.
Earlier quoted context omitted.
Contact center apps are definitely not the most successful at this point in time and as a category is looked on pretty unfavorably by VCs compared to other spaces.
I assume that's because few of the CC app developers have any real world experience in a call center. The applications I've used have terrible keyboard support - it is not cool to require an agent to use the mouse when they are expected to asynchronously take and give information.
This is a fantastic move for Amazon and I'll tell you why. The cost of long distance is nearing 0 and application providers are making bank. The pricing is also extremely disruptive. Most contact centers price minutes/DIDs just like Amazon but ALSO charge a per-agent per-month fee. [1] All of the contact center solutions mentioned so far were customers of mine at MagicJack. We did wholesale long distance for them. Th…
Read analysis here: http://blog.fenero.com/amazon-connect-is-not-only-over-price...