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Amazon's Tepid Response to Counterfeiters Frustrates Sellers

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Re: Amazon's Tepid Response to Counterfeiters Frustrates Sellers

#131
post #33
post #17

Earlier quoted context omitted.

Ah, so not a fake, but a bad substitution. Does show, though, that sellers can't get attention when it is needed.

Grey market imports can be a serious problem, and they're definitely more toward the counterfeit end.

Despite publisher attempts to stop it courts have ruled that it's legal to import cheaper foreign editions of books and I personally have done so intentionally to buy textbooks. Certainly a problem if they are not labeled though.

Re: Amazon's Tepid Response to Counterfeiters Frustrates Sellers

#132

Earlier quoted context omitted.

Be careful jumping on the Walmart train. Their online marketplace has recently started including third-party sellers as well. I'm not sure how they police them or if they're any better than Amazon, but you're not implicitly free from these concerns just by going to Walmart.com instead of Amazon.com. I would guess that Walmart doesn't commingle stock from third-party sellers, since it's such a bad idea, but I don't kn…

Jet seems to have very similar inventory to Amazon (even on obscure or niche stuff, like springs for my 2015 Ford Taurus), eerily so. What is more, several times I have been credited money to my account because Jet didn't have the product they claimed to have (the springs...). Weird.

Can you elaborate on the actual claim you seem to be dancing around? I'm not completely following...

Re: Amazon's Tepid Response to Counterfeiters Frustrates Sellers

#133
post #101

Earlier quoted context omitted.

There is probably a calculation that the feds will be reticent to do that to an Amazon warehouse as they're generally major employers in the areas they're built in.

I guess I'm curious how you came to the conclusion they're major employers where their warehouses are. As far as I can tell each warehouse is about 1,000 full-time jobs. If I look at a list of warehouse locations: https://en.wikipedia.org/wiki/List_of_Amazon.com_locations They're pretty much universally a rounding error for total population and jobs in their respective metro areas.

That's tens of millions of dollars in salaries injected into the local economy from one employer, not to mention the other additions like local taxes and utility spending. 1000 jobs is significant.

Re: Amazon's Tepid Response to Counterfeiters Frustrates Sellers

#134
post #86
post #4

I purchased Quickbooks Pro 2017 (PC) on Amazon last week, said it was "sold by Intuit" so wasn't even supposed to be an FBA (fulfilled by Amazon). Figured if it costs no more I might as well get the physical disk. What showed up was a DVD case with a very clearly photocopied cover for a Mac version with a Verbatim CDR inside and a hacked version of the software. Amazon processed the refund just fine but didn't seem p…

Try buying any Apple accessories. I wanted to buy the genuine Apple headphones, but it's absolutely impossible to on Amazon. "Sold by Apple" product shows up from a seller in Boston, clearly counterfeit. Report it to Amazon and they suggest mailing it back for a refund. Zero concern that the seller is labeling their goods as genuine Apple and then sending knock-offs. Prior to this I got a set of grey market Gillette…

Report it to Apple, not Amazon.

Re: Amazon's Tepid Response to Counterfeiters Frustrates Sellers

#135
post #39

Earlier quoted context omitted.

They penalize and hide non verified reviews mostly now unless super helpful.

"Helpful" is easy to game with enough fraudulent upvotes.

but lousy broken English still (fortunately) gives away these reviews as false.

As bad as it sounds, I dismiss most reviews unless the punctuation and grammar is correct.

Re: Amazon's Tepid Response to Counterfeiters Frustrates Sellers

#136

I feel like there's so much idiocy going on with Amazon sites. How can such a successful company make something so idiotic such as the current Amazon.com? It's beyond belief. People visiting Amazon.com intending to buy various items: a) want the shipment and customer care to be handled by Amazon. (Since they have showed that they area really good at that kind of thing) b) want to have the goods vetted for basic safet…

I wanted to make the same comment, but for some reason assumed I was an outlier. I badly want to see only Prime and only sold by Amazon directly. Fulfilled by Amazon might be a OK alternative if I have a hard time finding something. Otherwise I am happy to pay extra to get it from Amazon itself. To me the "market place" aspect has just been undermining their brand and has been a nuisance. First because you hadn't been able to get Prime shipping for many of those products and it was inconvenient to constantly have to filter by that and now this stuff. To me this is just as annoying as airline alliances. If I buy from Amazon, I want to buy from Amazon, not some place I've never heard of. If I book Lufthansa I want to fly Lufthansa and not Delta or American. To me this is good brands allowing themselves to be undermined by crappy or even non-existent once.

Re: Amazon's Tepid Response to Counterfeiters Frustrates Sellers

#137

Is there anyone here who can shed some light as to why ? It's impossible for me to believe that it's part of Amazon's strategy to encourage, or even allow, counterfeits -- it might be fine for a smaller company, but it appears to be doing real brand damage at this point. Yet Amazon shows no signs of stopping it -- this has been going on for years. Is it just a really hard problem for some reason that isn't obvious? (…

>Is there anyone here who can shed some light as to why?

Its expensive to check each good if its counterfeit. I think an easy solution would be to require all new sellers to put up a bond and slowly decrease the amount required as they become more trusted. Amazon is big enough to demand this and trustworthy enough to not abscond with the bond money (unless they are caught with counterfeit goods).

Re: Amazon's Tepid Response to Counterfeiters Frustrates Sellers

#138

Is there anyone here who can shed some light as to why ? It's impossible for me to believe that it's part of Amazon's strategy to encourage, or even allow, counterfeits -- it might be fine for a smaller company, but it appears to be doing real brand damage at this point. Yet Amazon shows no signs of stopping it -- this has been going on for years. Is it just a really hard problem for some reason that isn't obvious? (…

> this has been going on for years

I've been aware of it too, but speaking for myself, I don't remember any mainstream or tech news stories about how it's been impossible to trust Amazon until just recently.

My theory: It's a big company, with lots of inertia and perhaps arrogance, letting things get worse and worse, until it reaches a boiling point, which is now.

Re: Amazon's Tepid Response to Counterfeiters Frustrates Sellers

#140
post #24

Four or five times in a row, I bought what were supposed to be genuine Samsung batteries for my SGS4, and every single one was a counterfeit. Each time I had a chat conversation with Amazon, explaining the situation and each time I was told "an investigation" would be done. Ex: https://www.amazon.com/review/R1OV6G6YE4TXFZ/ref=cm_cr_rdp_p...

Similar story, but with 3 consecutive large capacity HGST hdds that were sold as new (SMART told a different story), switching sellers each time. Ultimately just went to Newegg.

The problem with the fake replacement batteries isn't new. In 2015 the german computer magazine ct bought 12 "samsung" batteries at amazon and all were fake. https://www.heise.de/ct/ausgabe/2015-10-Amazon-verkauft-nach...
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