101–105 of 105 posts
I've been in standoffs with Uber/Lyft drivers where the driver calls or texts me saying they don't want to pick me up for whatever reason and demand that I cancel the hail. Drivers don't want to be the ones who cancel because canceling reduces their rating. I don't want to cancel because I both don't want the hit to my rating and I don't want to have to follow up with Uber/Lyft to request a cancellation fee refund. L…
I've finally deleted Uber and it's primarily because of the tipping issue. I've had almost universal good service around the world with Uber drivers, but the tipping thing is getting aggressive, and subtle hints are rapidly become overt demands. Uber was great when it started but government corruption and meddling, combined with Uber's greed, and the corrupt taxi industry fighting it, is killing the service. Small im…
Why should you tip anyone? You are buying a service for an agreed price, why should the price go up when you get to the point where you pay?
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Why should you tip anyone? You are buying a service for an agreed price, why should the price go up when you get to the point where you pay?
Uber's complete refusal to integrate tipping into the app led to various perverse incentives, mainly drivers blackmailing riders for a tip or else their rating will suffer https://hbr.org/2016/05/ubers-new-tipping-policy-is-a-mistak...
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That's egregious. How long ago was that? Was it a legitimate cab? Until very recently, NYC's TLC required drivers to pass tests to prove geographical knowledge and basic English.
It was in the 1970s. I know others with similar stories. Yup, a legitimate yellow cab. There may have been a legal testing requirement, but I assume you know how that goes in the big city.
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I've canceled rides in several cities around the north east US, usually because the driver is taking too long/lost. Every time, Uber's policy was to charge me $5 if I cancelled 2 min after requesting. When I did dispute the charge, the process was the same as OP on reddit (including an account credit over a refund.) I wonder why there's a difference in how the money is reimbursed.
> the driver is taking too long/lost > Uber's policy was to charge me $5 if I cancelled 2 min after requesting To be clear, you waited less than 2 min for a driver before cancelling? Or the charge only applies after 2 min?
I've never canceled a ride before waiting 5+ minutes and two of the three times I am referring to the driver drove past me twice.