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Uber president Jeff Jones is quitting

recode.net

11–20 of 241 posts

Re: Uber president Jeff Jones is quitting

#11

Earlier quoted context omitted.

Why did you quote the article and not add a comment? I read that in the article so adding it here doesn't add any value to the discussion.

I appreciate somebody extracting the money quote. I don't even remotely have time to read everything posted here.

Same, I scan trough comments way more than I scan through articles.

Re: Uber president Jeff Jones is quitting

#12
The "echo chamber" works both ways. When there is excitement and buzz, it drives startups to success like no where else. Apparently it works in reverse too and people love to see the big kid on the block take hits.

Re: Uber president Jeff Jones is quitting

#13
I really hope that Uber serves as a warning to companies who think they can ignore customer complaints. I've never dealt with such an opaque company in my entire life, in terms of getting any actual human support whatsoever regarding anything.

Re: Uber president Jeff Jones is quitting

#14

I really hope that Uber serves as a warning to companies who think they can ignore customer complaints. I've never dealt with such an opaque company in my entire life, in terms of getting any actual human support whatsoever regarding anything.

In the cases where I've had a sub-par experience with Uber in the past, I've had the opposite experience. Giving a poor rating for the trip triggered a response from a Uber employee who resolved the complaint. This was quite a while ago, so things may have changed and YMMV.

Re: Uber president Jeff Jones is quitting

#15
"Recode.net"? What kind of site is this? What kind of journalism are they peddling? Seems rather suspicious. Some odd-colored terminology they used in the article:

* "is directly related to the multiple controversies there"

What proof do they have of this? What source that isn't Jeff Jone's PR-team said this? Where are they getting that from?

* "determined that this was not the situation he signed on for"

What kind of fluffy, bull-shit, non-statement is that? Give me a break, this sound like a personal puff piece for Jones.

* "to help him right the very troubled ship"

Excuse me? This is a multi-billion dollar company that's making a lot of money for a lot of investors and is going into self-driving cars. And somehow it is a "very troubled ship" because of one sexual harassment blog? Give me a goddamn break. Sensationalist and wrong.

* "when drivers began flooding Jones' Facebook page with angry comments and complaints"

Oh no! People on the _internet_ commenting shit on a Facebook page...you know what? Shut the whole Uber operation down, it's not worth going further any more.

Give me a fucking break.

* "that favored what board member Arianna Huffington called 'brilliant jerks.' "

As opposed to what? Brilliant angels? Right. Because we know every single fucking board-room member in capitalist corporations in America is a fucking Ghandi/Marx hybrid. Get the fuck over yourself and your stupid bullshit clickbait article. What a pathetic piece of journalism. Gross.

* Jerks indeed, as what has happened since then has made clear.

Okay. 7K employees. 2 were fired because of misconduct. I'm sure everyone is at fault here. Does anyone remember Kelly Ellis? Should we burn Google's hierarchy/org to the ground for what she claims in a few tweets? This type of sensationalism is absolutely maddening and I cannot believe it's not buried/dead yet.

Re: Uber president Jeff Jones is quitting

#16

I really hope that Uber serves as a warning to companies who think they can ignore customer complaints. I've never dealt with such an opaque company in my entire life, in terms of getting any actual human support whatsoever regarding anything.

Google wants to have a word with you. Or rather, they don't want to, and won't let you if you do.

Re: Uber president Jeff Jones is quitting

#19

I really hope that Uber serves as a warning to companies who think they can ignore customer complaints. I've never dealt with such an opaque company in my entire life, in terms of getting any actual human support whatsoever regarding anything.

Have you had a positive experience getting in contact with any human customer support person at Google?

Re: Uber president Jeff Jones is quitting

#20

I really hope that Uber serves as a warning to companies who think they can ignore customer complaints. I've never dealt with such an opaque company in my entire life, in terms of getting any actual human support whatsoever regarding anything.

Have you had a positive experience getting in contact with any human customer support person at Google?

When I'm paying for a product, sure.
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