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Gmail has become unusably slow

gabrielweinberg.com

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Re: Gmail has become unusably slow

#41

Post by brown9-2 »

jkincaid wrote: post #8

The Gmail team is most definitely aware of this and a fix is in the works. At SXSW this year there was a panel with four or five Gmail team members and this came up — they said it's related to the size of your inbox, and that it has a lot of Googlers complaining internally too, since many of them have the oldest/large accounts. Also see http://techcrunch.com/2010/03/14/gmail-slow/ , though it has basically the same i…

being able to sort or search your inbox by size would make resolving this issue on a personal level a heck of a lot easier

Re: Gmail has become unusably slow

#42

Post by tritowntim »

pilif wrote: post #25

I have all mail since 2001 (around 80'000 messages) in my google (apps, paid) account. While the web interface is still acceptably fast (as long as I don't browse my All Mail label), but the iphone (and ipad) frontend has become unbearably slow in the last few weeks. It opens quickly, loads the locally cached page and then it's just spinning and spinning for up to 5 minutes before it either reloads the page completel…

I had the same problem with the iPhone web UI. Delete the local HTML5 database from Mobile Safari, then kill and restart Mobile Safari, or restart your phone. Once I did this, iPhone web gmail was fast again.

Re: Gmail has become unusably slow

#43

Post by donohoe »

Vivtek wrote: post #30
jkincaid wrote: post #8

The Gmail team is most definitely aware of this and a fix is in the works. At SXSW this year there was a panel with four or five Gmail team members and this came up — they said it's related to the size of your inbox, and that it has a lot of Googlers complaining internally too, since many of them have the oldest/large accounts. Also see http://techcrunch.com/2010/03/14/gmail-slow/ , though it has basically the same i…

Y'know, this article isn't about Gmail performance nearly as much as it is another article about Google's utter disdain for our quaint notions of customer service and transparency. Somebody who goes to a conference might get something like feedback and disseminate it to the masses - but that's it. Google is not interested in hearing about problems, and if they themselves are affected by a problem, well, boy howdy, th…

Don't mistake lack of customer service for 'disdain'. For every issue related to Googles free products and services when have you ever really, and I mean really needed a traditional customer service rep?

Maybe once? Not at all?

I would hate Gmail never to have happened becuase they felt it would require a call center and they were not prepared to do that...

And as for 'transparency'... um, they're a private company. But a very transparent one at that in many other ways. Just not 'transparent' in this one way?

While I'm here...

(1) "Somebody who goes to a conference might get something like feedback and disseminate it to the masses"

I've found the blog helpful (not always, but its still there): http://gmailblog.blogspot.com/2007/12/whats-your-story.html

(2) "Google is not interested in hearing about problems"

Try this link: http://www.google.com/support/forum/p/gmail

(3) "and if they themselves are affected by a problem, well, boy howdy, they're on it"

To be fair, as a dev its much much easier to solve a problem when you experience it first-hand but I maintain that they don't necessarily wait until it happens to them before problems get addressed.

You know, you could be absolutely right in all respects BUT you assume its somehow malicious, or condescending or whatever - when, at worst, its benign.

Re: Gmail has become unusably slow

#44

Post by Kilimanjaro »

My only complain is about loading time. It takes forever.

Compared to Google Reader, which loads the UI instantly, then loads the data, I say Gmail should work that way.

Don't let me stare at a white page with a retarded progress bar for a minute.

Re: Gmail has become unusably slow

#45

Post by ryandvm »

charlesju wrote: post #21
RyanMcGreal wrote: post #10

It continues to amaze me that a company as technically brilliant and pervasive as Google is so spectacularly bad at even rudimentary customer service.

There is no way Google can scale customer service to be profitable for free services. Gmail at the end of the day is a free service, and you should either (a) pick a different email provider or (b) setup shop yourself if you need that kind of service.

or (c) pay for a Premier Apps account and get customer service guarantees.

http://www.google.com/apps/intl/en/business/index.html

Re: Gmail has become unusably slow

#47

Post by hokkos »

epi0Bauqu wrote: post #13
blehn wrote: post #11

interesting. i guess I have about 7k emails stored in my account. maybe 10 labels. a bunch of labs featues enabled. and everything is usually pretty instant for me. searches never take more than a second or two. There's an occassional hiccup, but nothing really troubling. using chrome and FF on OSX

I have 50,689 messages now, down from ~68K. So I deleted like 18K. Again, it seems ridiculous that I need to delete messages. However, it is even more ridiculous that if this is the solution that works, Gmail makes it really hard to make it work. There is no way to search for the biggest messages. There is no way to isolate all mailing lists. I can't find a way to search for [ in the subject. I ended up launching up…

How do you know the total number of message is gmail ?

Re: Gmail has become unusably slow

#48

Post by mgcross »

I've got I just hid chat, buzz and 'web clips'. I also set the theme back to classic. Not sure what did it (or if it was even something I did), but it's back to normal now, even if I turn everything back on.

Re: Gmail has become unusably slow

#50

Post by epi0Bauqu »

hokkos wrote: post #47
epi0Bauqu wrote: post #13

Earlier quoted context omitted.

I have 50,689 messages now, down from ~68K. So I deleted like 18K. Again, it seems ridiculous that I need to delete messages. However, it is even more ridiculous that if this is the solution that works, Gmail makes it really hard to make it work. There is no way to search for the biggest messages. There is no way to isolate all mailing lists. I can't find a way to search for [ in the subject. I ended up launching up…

How do you know the total number of message is gmail ?

Go to All Mail.
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