Airbnb raises $1B at $31B valuation, became profitable in 2016 • Hacker News Board

Re: Airbnb raises $1B at $31B valuation, became profitable in 2016

#251

Post by nojvek » Mon, Mar 13, 2017, 5:22 PM UTC

bogomipz wrote: post #171

nojvek wrote: post #168

Earlier quoted context omitted.

Totally agree. I got scammed with fancy airbnb pictures a couple of times and now I don't go near it with a 100ft pole. It's totally lost its feel of welcoming host. Now it's just another hotel that's poorly run by people who want to make a quick buck. I stay to hotels even if it's slightly expensive. The level of service and quality is always guaranteed

That stinks. I'm a hotel person myself but I am curious did you have any recourse with AirBnB when this happened?

I did message them. The guest had strict cancellation policy so I just got sympathy.

It seemed airbnb customer service did not understand concept of "lifetime value" of customer. They could have made a lot more money in long term if they just refunded a bad experience.

Re: Airbnb raises $1B at $31B valuation, became profitable in 2016

#252

Post by knieveltech » Mon, Mar 13, 2017, 5:51 PM UTC

FanaHOVA wrote: post #242

knieveltech wrote: post #238

Earlier quoted context omitted.

ah yes, the time-honored "My experiences don't match yours so clearly yours are invalid" argument.

Your "no message when host cancels" clearly shows that you have no experience at all, so why talk about it?

My what? I think you think I'm someone else.

Re: Airbnb raises $1B at $31B valuation, became profitable in 2016

#253

Post by swampy61 » Tue, Mar 21, 2017, 10:52 PM UTC

I'm finished with Airbnb as the places get shabbier with each booking. Linens are threadbare, kitchens have dirty/stained pots & utensils and suddenly 4-6 flight walk ups without a mention in the listing. Zero customer service to boot. I'll pay the few dollars extra for a hotel.