Live data from Hacker News

The no excuses culture

steveblank.com

161–170 of 171 posts

Re: The no excuses culture

#161

Earlier quoted context omitted.

I think this ignores the problem that in many cases you don't have a good estimate for a date. If the task is one I know well I can estimate well. But if the question is when some new functionality will be deployed, it's just a best guess. And for many tasks you simply don't know if it is going to work until the day of. Especially when you are trying to schedule aggressively.

All schedules are guesses. Just tell me when you first figure out yours is wrong, not when it's too late to help.

Often times we don't know the schedule is wrong until its too late to help. For a two year project that's probably not the case. But getting you data in two days may mean I realize the data won't be done the day of.

Re: The no excuses culture

#162
post #96

Earlier quoted context omitted.

My oldest will soon be thirty. I fundamentally do not agree with you. My sons were raised with real agency and genuine respect from the get go. They did not cave to bullying by adults, even as children. When away from me in public school, they inferred that they were entitled to enforce the standards I had set at home and they were not inclined to take shit off anyone. This is not an argument you will "win" with me.…

No one has a hard time believing you are a good parent. And I doubt anyone really cares much, as we've gone far beyond the point of providing a personal anecdote to help with arguing a point, and instead we're at the point of almost bragging. The point is: You argued people get deemed responsible for things entirely outside their control, and as an example you pointed out parents are expected to pay for something the…

I am not trying to brag. I am trying to communicate.

In insurance and legal settings, you are not responsible for "acts of God." Obviously, no one can control everything. But trying to figure out where to draw that line separates the wheat from the chaff, the ordinary businesses from the good ones.

Parenting is where I have substantial experience. And it gets all kinds of push back. It is a subtle form of sexism: My experiences do not count because they are mom experiences. It is kind of like the use of the dismissive term "mommy bloggers." I never hear the term "daddy bloggers."

Einstein said something once like "Talented people solve problems. Geniuses prevent them." A healthy no excuses culture is one where the emphasis is on preventing them. I did that as a parent.

But feel free to give me yet one more BS excuse as to why my point of view and examples are somehow invalid, as if that is clever and nothing I have ever heard before.

Re: The no excuses culture

#163
post #23
post #14

Earlier quoted context omitted.

I've heard this from a lot of business-management types, but I've always felt they have the causality backwards. It's not that "reasons don't matter", so therefore you can know your job is now in the executive suite. It's rather that once you're an executive, you are (presumably) granted enough power and authority to actually fix problems on your own initiative, before they become visible to the people above you. So…

No, I think the OP is correct. My father and ex husband were career military and I was a full time mom. Both the military and parenting have this in common: You may not be in control of certain things, nonetheless, you are responsible for the outcome. In other words, kids are autonomous beings and may do things the parent does not want them to do. When the law says money is owed due to the child breaking something, t…

The Fort Hood commander, nor anyone else in the line of command at the time of the shooting, took the fall for that instance of 'things going wrong'.

If a child turns out to have a mental disorder, a parent is not held responsible for the outcome of actions of the child.

If the brakes of my car fail due to a manufacturing defect and my passengers die, I will not be held responsible.

Re: The no excuses culture

#164

Earlier quoted context omitted.

Teaching business, he also wrote this on the blackboard on the first day one semester: business entrepreneuer its it's there they're their And said that if any of these words were misspelled on a paper or exam, it was an automatic F. He was sick of business majors misspelling business, and said after the new policy he didn't have to give anyone an F for that. Nobody complained about it, either. Give people reasonable…

I guess your post gets an F -- it's "entrepreneur" :-)

You're right. My father would be so ashamed of me :/

I always misspell that word. I should know better by now. I will go flagellate myself for penance.

Re: The no excuses culture

#165
post #58

This was a good post and an interesting idea with some nice conclusions. One of the commenters, however, nailed it and got to the heart of the difficulty: getting people to do what they say they will do . Period. Full stop. You can wrap excuses, or culture, or other corporate vocabulary around the matter, but it boils down to that fundamental thing of people doing what they are asked and delivering what they say they…

The man who just "carried the message to Garcia" actually had autonomy and trust. When the President heard of the delivery, he didn't ask if Rowan followed the previously established ruleset for message delivery. Petulant, undetermined people do exist in subordinate roles. However, oftentimes managers put up barriers but then weep and moan into their hands - why oh why can't my job be to sit and ask for things to be…

https://s-media-cache-ak0.pinimg.com/736x/00/86/b4/0086b4581...

No man, who has endeavored to carry out a coursework where many hands were needed, but has been well-nigh appalled at times by the imbecility of the average girl - the inability or unwillingness to concentrate on a thing and do it.

Slipshod assistance, foolish inattention, dowdy indifference, and half-hearted work seem the rule; and no man succeeds, unless by hook or crook, or threat, he forces or bribes other men to assist him; or mayhap, God in His goodness performs a miracle, and sends him an Angel of Light for an assistant.

You, reader, put this matter to a test: You are sitting now in your school library, teammates are within your call. Summon any one and make this request: “Please get books on Mercury".

Will the teammate quietly say, “Yes, sir,” and go do the task?

On your life, she will not.

We have recently been hearing much maudlin sympathy expressed for the “down-trodden denizen of the sweat shop” and with it all often go many hard words for the men in power.

Nothing is said about the employer who grows old before his time in a vain attempt to get frowsy ne’er-do-wells to do intelligent work; and his long patient striving with “help” that does nothing but loaf when his back is turned.

In your pitying, let us drop a tear, too, for Calvin, striving to carry on a great enterprise, whose working hours are not limited by the whistle, and whose hair is fast turning white through the struggle to hold the line in dowdy indifference, slipshod imbecility, and the heartless ingratitude which, but for their enterprise, would be getting an F.

Re: The no excuses culture

#166
post #105

Whatever kind of person Steve Blank is as a person is being discussed to death in the comments. I think that what this shows is that most people on HN have a lot of scar tissue from bad management. Bad management will say "tell me your problems before they become excuses" but then ignore you, then, berate you when the deadline comes due. "Why isn't the project done?" "Well like I told you last week..." "Don't give me…

It's all about bad management. But it's about how they make plans and deadlines in the first place.

If they don't spare a thought for what future problems can come up and make allowances and contingencies for these risks then they can't manage. Who cares if you tell them about problems early if there's no ability/wiggle room to change directions?

If management don't want surprises, try thinking ahead. It's called risk management. Who is to blame when a predictable issue eventuates? Not engineering. If you have no slack in the schedule get ready for shit to hit the fan.

Re: The no excuses culture

#167
post #38

Earlier quoted context omitted.

Ah the 'I'll fire your ass if you give me an excuse on the due date but of course an attempt to maintain an open line of communication between now and then will be met with sunshine and rainbows.' Let's call this disingenuous bullshit what it is - management by fear. Don't tell me you're about 'collective problem solving' in an environment where people are constantly fearing for their jobs.

You missed Steve Blank's point. My interpretation is he's simply advocating that if someone is aware of an issue that will set a project deadline back, don't keep it a secret and surprise everyone when the deadline isn't met. Instead of "management by fear", build a culture where missing meeting deadlines is OK as long as a valid reason was communicated to the stake holders BEFORE the due date (no surprises). If a so…

I suggest this message: https://news.ycombinator.com/item?id=13846800 which sets out Steve Blank's behaviour in practice. He appears to work by making demands he doesn't understand.

Re: The no excuses culture

#168

Earlier quoted context omitted.

LeMay almost started WWIII. I don't think he's a good example in this context. I'm in the "tone deaf management bullshit" camp. It starts with the assumption that your people are basically incompetent losers and it's up to you to stomp around and whip them into shape. It doesn't work in most areas, and it especially doesn't work in software dev. If your people aren't acting like responsible professionals, either your…

You just argued for Steve Blanks approach. Trust your people to work independently and bring problems to your attention in a timely manner. And if they can't do that, release them back into the wild. I ran a 40 person development organization that never missed a schedule with that philosophy. Everyone empowered to bring problems up for help, everyone trusted to work independently.

Steve Blank's actual approach is to shout at people who bring issues to him ahead of time: https://news.ycombinator.com/item?id=13846800

Re: The no excuses culture

#169
post #55

Earlier quoted context omitted.

My interpretation is he's simply advocating that if someone is aware of an issue that will set a project deadline back, don't keep it a secret and surprise everyone when the deadline isn't met. If this is his point, he's a lousy writer.

He clearly stated this more than once.

Then why rely on interpretation?

Re: The no excuses culture

#170

Earlier quoted context omitted.

I guess your post gets an F -- it's "entrepreneur" :-)

You're right. My father would be so ashamed of me :/ I always misspell that word. I should know better by now. I will go flagellate myself for penance.

Flagellation doesn't work. Let me offer you this. Lots of French words end in -eur: amateur, poseur, auteur, etc. Where English uses -er or -or, French uses -eur: for example, "motor" is "moteur". The trigraph "eue" does not occur in French; it would make no sense.

Well, that's not much of a memory aid, but maybe it will help anyway.

Post reply on HN