Ask HN: What SaaS customer service tools does your startup use?

Post by et5000 » Sat, Mar 11, 2017, 5:16 PM UTC

yesimahuman wrote: post #27

bcarroll22 wrote: post #25

We just finished building our own customer support tool to save some money (we're a bootstrapped startup). We wanted live chat for customers that went straight to our Slack, since we already use it for so much. We couldn't find anything else that worked the way we wanted, so we built it.

This is such a startup thing to do :) Sounds like you might have another product pivot on your hands, would love to see what you've built! We've been dreaming of a slack + support integration that is more than just a stream of events.

Post by msaharia » Sat, Mar 11, 2017, 9:57 PM UTC

yalooze wrote: post #10

HelpScout ( https://www.helpscout.net/ ). Brilliant piece of software built by a bunch of people that really care. Regular new features and improvements, an intelligent help desk that just gets out of the way, and docs for customer self-service (they have a private option for docs which we use for internal knowledgebases too)

Post by esw » Mon, Mar 13, 2017, 5:26 PM UTC

bitmedley wrote: post #56

coleca wrote: post #34

Earlier quoted context omitted.

We use Groove also. It works fine but we do wish it had any kind of mobile support. Even if the desktop site would just function in a mobile browser would be helpful. Two way Slack integration would be a dream (it has notification only now. You can't respond to tickets from slack).

it looks like Groove will be releasing a mobile app any day now (expected release early March 2017). https://help.groovehq.com/knowledge_base/topics/does-groove-...