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Chatbot that overturned 160k parking fines now helping refugees claim asylum

theguardian.com

11–20 of 97 posts

Re: Chatbot that overturned 160k parking fines now helping refugees claim asylum

#11
post #6

So what happens when all 10.5 million Somalians, 22.85 million Syrians, 24.41 million Yemenis, 33.42 millions Iraqis, 37.96 million Sudanese, 6.35 million Eritreans, 77.45 million Iranians, etc apply?

Ah, the infamous slippery slope.

To be fair, climate change will very likely create hundreds of millions if not billions of refugees fleeing north in the coming decades.

Re: Chatbot that overturned 160k parking fines now helping refugees claim asylum

#12

So what happens when all 10.5 million Somalians, 22.85 million Syrians, 24.41 million Yemenis, 33.42 millions Iraqis, 37.96 million Sudanese, 6.35 million Eritreans, 77.45 million Iranians, etc apply?

Since this certainly won't happen, what's the point of your question?

Re: Chatbot that overturned 160k parking fines now helping refugees claim asylum

#13
post #8
post #6

Earlier quoted context omitted.

Ah, the infamous slippery slope.

From my position, people should seek refuge in their region and eventually return home. The USA can always send aid in the form of workers, money, logistics, and more.

They do. The vast majority of refugees reside in third world countries. Edit: 86% actually [0]

[0]https://www.amnesty.org/en/latest/news/2015/10/global-refuge...

Re: Chatbot that overturned 160k parking fines now helping refugees claim asylum

#14

So what happens when all 10.5 million Somalians, 22.85 million Syrians, 24.41 million Yemenis, 33.42 millions Iraqis, 37.96 million Sudanese, 6.35 million Eritreans, 77.45 million Iranians, etc apply?

nationality is segregation

Re: Chatbot that overturned 160k parking fines now helping refugees claim asylum

#15
Great to see more chatbots that encourage real world civic action, not just make it easier to order pizza.

I did similar work with Hello.Vote for voter registration, and there are so many offline forms that could be improved with a bit of web/messaging UI. Also see snapfresh.org for a CfA project that helps find places that accept EBT cards.

Re: Chatbot that overturned 160k parking fines now helping refugees claim asylum

#16

So what happens when all 10.5 million Somalians, 22.85 million Syrians, 24.41 million Yemenis, 33.42 millions Iraqis, 37.96 million Sudanese, 6.35 million Eritreans, 77.45 million Iranians, etc apply?

The government will do its job and decide what to do with them. I don't think the difficulty of filing an application should be our immigration control method.

Re: Chatbot that overturned 160k parking fines now helping refugees claim asylum

#18
post #10

> The 20-year-old chose Facebook Messenger as a home for the latest incarnation of his robot lawyer because of accessibility. “It works with almost every device, making it accessible to over a billion people,” he said. That can't be the whole story... A web app could have been at least as accessible. I guess Facebook offers APIs that make developing this kind of application easier than looking for other frameworks or…

Sure, but the dev already has experience with the tech behind a chat bot, and may not have the experience needed to make a web app as easily.

Think about all the "obvious" steps involved (text input, message chain display, page/server communications), the extra features FB messenger has (in-message buttons); then the issues with cleanly displaying on multiple screen sizes; and then you start getting into the fiddly bits like page reloading, form submission failures (say, due to internet disconnect)....

...All of that is done for you. You just need to have the meat of the program (the chat) and you're good to go. Makes a lot of sense, actually.

Re: Chatbot that overturned 160k parking fines now helping refugees claim asylum

#19
post #3

Earlier quoted context omitted.

I totally agree. But the common denominator is that both of these battles can be won by deep knowledge of the beurouchratic process. I believe bots can be better equipped to deal with this than humans in the long run.

I can see that, especially with the language barrier (even if you want to apply for a visa for a foreign spouse, as I did, the paperwork is voluminous and complex), but if your case is anything other than dead-simple you can't really duplicate a lawyer's experience dealing with immigration officers (and judges? I don't know exactly how this process works), knowledge of their particular individual tendencies, etc.

"A good lawyer knows the law, a great lawyer knows the judge"

Re: Chatbot that overturned 160k parking fines now helping refugees claim asylum

#20
post #15

Great to see more chatbots that encourage real world civic action, not just make it easier to order pizza. I did similar work with Hello.Vote for voter registration, and there are so many offline forms that could be improved with a bit of web/messaging UI. Also see snapfresh.org for a CfA project that helps find places that accept EBT cards.

Awesome projects, and I love the civic spirit from which they arise. Any others worth checking out?

Other than chat bots, just making forms and bureaucratic processes more accessible online seems like an arena that still has vast potential for improvement.

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