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Razer targets perfect Linux support

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Re: Razer targets perfect Linux support

#131

Post by danjoc »

thaumaturgy wrote: post #95
mathnode wrote: post #36

I am one of many disgruntled Razer Blade Stealth and razer core owners, currently awaiting a refund. Some customers are on as many as their 4th or 5th replacement unit. They have no English support in the UK, just a couple of german phone numbers which nobody seems to answer. The forum is terrible and they can't translate emails correctly. It's insulting. The typical issues are usually related to firmware, which myse…

That's unfortunate. Razer was my leading choice to replace my aging Dell laptop. Thank you for taking the time to let other people know about these issues.

People with bad experiences are usually the loudest. I don't think Razer would continue to be in business if problems were commonplace. I suggest going to your local Microsoft Store or Fry's Electronics if you have one near you. Both carry Razer laptops. You can see one, buy one, and if necessary, return one, all in one place. Brick and mortar. Good stuff. At least that way you get to see one before you make the big decision.

Re: Razer targets perfect Linux support

#132

Post by DoofusOfDeath »

dijit wrote: post #19

I recently purchased a Dell Precision 5520 because its linux support is terrific (or, it was on the 5510). If they pull this off then the next laptop I buy will almost certainly be a razer. No question.

Can you clarify?

Given your praise of the Precision 5520, why would you get something else next time?

Re: Razer targets perfect Linux support

#133

Post by gwicks56 »

If you are not doing Rails work, do people find Linux that much more productive these days than windows?

I generally buy Thinkpads because of the keyboard and cost (upgrade myself), and used to use Ubuntu probably 85% of the time. Overtime I have found myself doing more and more in Windows, because of both drivers and battery life.

For sys admin in makes sense, but for general dev work, I tend to find everything works just fine on windows, plus it makes day to day usage easier.

Re: Razer targets perfect Linux support

#134

Post by bjelkeman-again »

jrockway wrote: post #60
dubcanada wrote: post #23

Earlier quoted context omitted.

This isn't even the laptop, it's for Razer Synapses which is their cloud mouse/keyboard settings program. This is literally nothing to do with their laptop line up.

This seems to be how the world of Windows works. Every peripheral I have seems to need an account to save your settings in the cloud, a feature I pretty much never care about. Every vendor wants you to know that yes, you're using their thing, and that they employ an entire team of engineers and designers that have never seen a computer before. I wish someone would put a stop to it.

I suspect the marketing department got too much say in this part of what they are offering. The drivers seem to be ok otherwise (I use a Naga Hex mouse and a Nostromo one hand keyboard).

Re: Razer targets perfect Linux support

#135

Post by thaumaturgy »

danjoc wrote: post #131
thaumaturgy wrote: post #95

Earlier quoted context omitted.

That's unfortunate. Razer was my leading choice to replace my aging Dell laptop. Thank you for taking the time to let other people know about these issues.

People with bad experiences are usually the loudest. I don't think Razer would continue to be in business if problems were commonplace. I suggest going to your local Microsoft Store or Fry's Electronics if you have one near you. Both carry Razer laptops. You can see one, buy one, and if necessary, return one, all in one place. Brick and mortar. Good stuff. At least that way you get to see one before you make the big…

Sure. I try to make a judgement call on the nature of the complaint and the person complaining too. Some people have unreasonable expectations from a company or product.

But in this case, we're on HN, and the person is describing both firmware issues and customer service issues and they're being specific enough that their complaint has credibility. In the same way that people vote with their money on issues that are important to them, like sustainability or social matters, I entirely avoid companies with nonexistent customer service. Dell doesn't have a perfect track record, I've had some infuriating experiences with them, but at least they pay people to answer the phone and with some effort you can usually get an issue resolved.

If I find out ahead of time that a particular company doesn't provide any customer service whatsoever, or the only way to contact them is on Twitter or to write a scathing blog post and submit everywhere, I will try not to do any business with them.

I also have a 1/10 rule, which I tried to adhere to while running my own business: for every one customer complaint you hear about, there are at least 9 other dissatisfied customers that didn't make their complaints known.

Re: Razer targets perfect Linux support

#136

Post by danjoc »

MegaButts wrote: post #30
justicezyx wrote: post #24

I think the developer community right now is siganificant enough to offer a meaningful market for smaller shop like Razer. If they manage to deliver a relatively well-built (not to the level of apple, something close to xps or thinkpad), with solid linux integration, slightly expensive (like 10% over the mass market models with equivalent hardware spec), I will buy for sure.

I don't own a Razer, although I've been thinking about buying one. My understanding is they're top notch, maybe even on par with Apple, if you get one without issues. They have above-average defect rates and way-below-average customer support. If you check out forums or /r/razer you'll find some people gushing over their laptops, and many complaining about support.

I'm a gusher myself, and I'm super picky. I looked for backlight bleed, dead pixels, scratches, unlevel feet.

If you're worried about buying a lemon, they sell them at the Microsoft store. In stock. You can buy and return all in the same place.

Re: Razer targets perfect Linux support

#137

Post by danjoc »

thaumaturgy wrote: post #135
danjoc wrote: post #131

Earlier quoted context omitted.

People with bad experiences are usually the loudest. I don't think Razer would continue to be in business if problems were commonplace. I suggest going to your local Microsoft Store or Fry's Electronics if you have one near you. Both carry Razer laptops. You can see one, buy one, and if necessary, return one, all in one place. Brick and mortar. Good stuff. At least that way you get to see one before you make the big…

Sure. I try to make a judgement call on the nature of the complaint and the person complaining too. Some people have unreasonable expectations from a company or product. But in this case, we're on HN, and the person is describing both firmware issues and customer service issues and they're being specific enough that their complaint has credibility. In the same way that people vote with their money on issues that are…

I certainly don't want to put you off of buying a Dell. Props to them for shipping hardware with Linux pre-installed. I have no experience with them, but I would seriously consider what they have to offer when shopping as well.

Re: Razer targets perfect Linux support

#138

Post by ssalazar »

Mikushi wrote: post #73
enknamel wrote: post #52

I really like someone stepping up and making a high quality linux laptop. After the thread yesterday about System76 (who I thought was doing that) this makes me really happy. It's also somewhat a threat to Apple. If you aren't doing any iOS development you will now get a really nice alternative to a Macbook Pro.

I mean, I you weren't already doing iOS dev, why have an overpriced paperweight like a MBP?

- Adobe + general creative apps

- Functional command line + command line developer tools

Re: Razer targets perfect Linux support

#139

Post by Roritharr »

vvanders wrote: post #120
Keyframe wrote: post #90

Earlier quoted context omitted.

That's a damn shame. I was looking forward to new laptop in 14" form with nvidia 1060 and strong battery. Damn. XPS then?

If you can step down to GTX 965M the Surface Book is a very nice piece of hardware.

The new Porsche Design Book is basically a Surfacebook with a TB3 Port, so eGPU and TB3 Docks are possible!

Re: Razer targets perfect Linux support

#140

Post by partisan »

DoofusOfDeath wrote: post #132
dijit wrote: post #19

I recently purchased a Dell Precision 5520 because its linux support is terrific (or, it was on the 5510). If they pull this off then the next laptop I buy will almost certainly be a razer. No question.

Can you clarify? Given your praise of the Precision 5520, why would you get something else next time?

I was in the market for a new laptop and strongly considered the 5510/5520s. They look amazing even when seen from the perspective of coming from a MBP. That said, the video cards on that series are optimized for CAD and not for gaming. If you are looking at a Razer at all, then you likely have some need for the gaming support, but if you bought the Dell, you are probably airing on the side of sensibility. If Razer were to make reliable products then the Razer Blade would be the perfect thing.

I recently bought a new laptop after considering the two above. My final choice was one I wouldn't typically wouldn't have made: MSI Ghost GS63VR. I needed to have the computing and graphics power at a low enough price point that I could afford to bounce back if the laptop goes bad (the first one I bought last week failed within 2 days).

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