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How Uber Used Secret “Greyball” Tool to Deceive Authorities Worldwide

nytimes.com

281–290 of 805 posts

Re: How Uber Used Secret “Greyball” Tool to Deceive Authorities Worldwide

#281

What if local law enforcement officer was posing undercover as an Uber customer as part of a sexual assault investigation or trying to track down all drivers in relation to a recent crime? This is framed as getting around restrictions on taxi services, but any time you proactively thwart law enforcement, you're inviting a lot of dangerous unintended consequences. None of which I'm sure Uber is concerned about.

Maybe get a court order?

Re: How Uber Used Secret “Greyball” Tool to Deceive Authorities Worldwide

#282

How diabolical! In a world where privacy has been traded away for convenience, it's poetic justice where a startup uses data mining techniques to subvert the government. This is the same government that would have no issues to use the same techniques to spy on its own people for its own motives. I'm neither on Uber nor the government's side in this case, just simply making an observation. The lack of data privacy see…

My perspective is the opposite. In a world where large multinationals have the power to evade the law in a deliberate and systematic way like this, it's easy for governments to claim they need the same kind of power. Things like this are exactly what bureaucrats point to when they make their arguments for a surveillance state. I don't like the US government much, but I like it a lot better than the average multinatio…

Your nation's goverment (whatever that is) is ultimately answerable to you, with very few exeptions.[1]

Some corporate entity is not.

________________________________

Notes:

1. As the saying goes, politicians rule at the pleasure of the votors, tyrants rule at the pleasure of the assassins.

Re: How Uber Used Secret “Greyball” Tool to Deceive Authorities Worldwide

#283

I am trying to come up with an analogy to comprehend this. Imagine a city government has a rule against palm oil and no restaurants are supposed to use palm oil. A restaurant think that rule is nuts and decides to protest it publicly by using it. At the same time, they rip off the label from the palm oil. The city was having trouble finding the palm oil in the restaurant. You can claim that the restaurant has broken…

Imagine murder is illegal. But some guy thinks it isn't and does it anyway.

He puts bodies in acid, hides them in concrete, and so on.

Now this kind of behaviour is likely to mean the authorities will take a lot longer to find murderers. Murderers will get away with it from time to time. And a lot of resource needs to be spent just to find the criminals.

We do tend to be more forgiving with crimes where the criminal confesses, and rightly so.

Re: How Uber Used Secret “Greyball” Tool to Deceive Authorities Worldwide

#284
post #111

It took me about 8 paragraphs in to figure out what Greyball is, so to save you the time: Uber used various data sources to identify which people are likely government officials who are trying to collect incriminating data on them, and then blocks them from the service so they can't be caught in sting operations. But there's a lot in the article that doesn't make sense: >Other techniques included looking at the user’…

[deleted]

Re: How Uber Used Secret “Greyball” Tool to Deceive Authorities Worldwide

#285
post #108

Earlier quoted context omitted.

But the city's goal with these sting operations wasn't to catch and prosecute drivers/uber for previous trips. It was to catch them in the act for a single trip and prosecute them for that. To use another analogy, if I'm a drug dealer and the cops try to buy drugs from me in a sting operation and I somehow figure out that they're cops and walk away before doing a deal is that obstruction of justice? Because I think t…

"But the city's goal with these sting operations wasn't to catch and prosecute drivers/uber for previous trips." Errr, sure it is. Their investigatory mechanism happen to be to try catch them on a trip they could prove originated in the city, giving them probable cause to stop them and ticket them. This just happens to be easier to do as a sting. "It was to catch them in the act for a single trip and prosecute them f…

> Here, the cops are asking the uber app where the drivers are. They know or have probable cause to believe the drivers have committed crimes (again, the sting part is just about having a very clean prosecution, it's not required or necessary here). Uber deliberately lies about where the drivers are, with the purpose of protecting them from this investigation.

You have a point here. Though I don't think they were lying about the locations of actual drivers when inserting ghost cars.

But before you were saying that merely refusing to send drivers to cops is obstruction. Why is that obstruction, but refusing to sell drugs to the cops is not obstruction? Picture an alternate version of the app that wouldn't schedule pickups on those phones, but never lied.

Re: How Uber Used Secret “Greyball” Tool to Deceive Authorities Worldwide

#286

Are there legal grounds here for a court decision against Uber based on this? I suppose the answer depends on the nation or state in which this tactic was deployed. This behavior doesn't surprise me based on their strategy of negotiation regarding regulation.

Speculating: possibly they may be safe if their TOS prohibits using the service to ticket drivers, which is not the intended purpose of the service. Courts have generally been kind to private company's TOS.

Certainly not. You can't protect yourself from a lawful investigation by writing "NO COPS ALLOWED" on your front door, either.

Re: How Uber Used Secret “Greyball” Tool to Deceive Authorities Worldwide

#287
post #28

"we need to permanently track your location on the app to better serve you. unless you are a possible government official, in which case we will track your location to block you from the service" yes definitely not scary at all that they're tracking open/close of the app by location...

Where users open the app is just as legitimate a marketing tool as traffic counts or parking lot counts in retail, or musicians knowing where Spotify users are streaming their songs to inform concert tour plans, etc.

If you give me location access permission, it seems reasonable to expect that I'm going to use that location access.

Re: How Uber Used Secret “Greyball” Tool to Deceive Authorities Worldwide

#288
post #74

Earlier quoted context omitted.

I don't like the US government much, but I like it a lot better than the average multinational. When it comes down to it, we don't have more than our choice of devils. If I don't like Uber, I can... stop using Uber. What can I do if I don't like the service a state provides - can I opt out and stop paying? No, my only option is to flee - which the state will often try and prevent you doing anyway. The state is a huge…

Did you just make the argument that the government enforcing the laws is immoral?

The government enforcing laws is immoral at times. It is the law in Saudi Arabia to stone homosexuals to death.

Re: How Uber Used Secret “Greyball” Tool to Deceive Authorities Worldwide

#290
post #175

"But unknown to Mr. England and other authorities, some of the digital cars they saw in the app did not represent actual vehicles. And the Uber drivers they were able to hail also quickly canceled. That was because Uber had tagged Mr. England and his colleagues — essentially Greyballing them as city officials — based on data collected from the app and in other ways. The company then served up a fake version of the ap…

It's actually pretty common if you cast this as an abuse detection tool, which it sounds like this may have started out as. Think of it like shadowbanning - when you catch someone, your measures are more effective if the person doesn't realize you've done it. You want to hide the mechanism by which they got caught, and then you want to delay their ability to take countermeasures. This basically checks those boxes.
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