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Ask HN: Is S3 down?

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Re: Ask HN: Is S3 down?

#871

Post by dbg31415 »

vacri wrote: post #868
JPKab wrote: post #753

Earlier quoted context omitted.

I've used both Google Cloud and AWS, and as of a year or so ago, I'm a Google Cloud convert. (Before that, you guys didn't at all have your shit together when it came to customer support) It's not in bad taste, despite other comments saying otherwise. We need to recognize that competition is good, and Amazon isn't the answer to everything.

My experience of support with Google Apps for Business makes me very wary of using anything Google for critical business infra. Google products are nice, but as soon as you hit a problem or edge case, you're on your own in my experience.

Spot on.

And good luck getting accurate documentation.

Re: Ask HN: Is S3 down?

#872

Post by joatmon-snoo »

machbio wrote: post #869
joatmon-snoo wrote: post #819

Earlier quoted context omitted.

You got your orders of magnitude wrong ;) 99.9964583 = 100 - 153/(30*24*60) 99.6458333 = 100 * (1 - 153/(30*24*60))

I was calculating it for a year - maybe the availability applies to per billing cycle.. I am still not able to understand your math - mind explaining

Your numbers are still off for a year.

    99.9997089 = 100 - 153/(365*24*60)
    99.9708904 = 100 - 100*153/(365*24*60)
The formula is 100% minus 100% times downtime/time in month/year.

153 is the number of minutes they were down going off the reported updates at https://status.aws.amazon.com/ - 11:35AM PST was when they fixed the status page, 2:08PM PST was when S3 was fully back online. (And 153 is underestimating it, because there were errors going on for long before they fixed the status page, but I don't have timestamps on that.)

Re: Ask HN: Is S3 down?

#873

Post by hkmurakami »

JPKab wrote: post #753
boulos wrote: post #735

Disclosure: I work on Google Cloud. Apologies if you find this to be in poor taste, but GCS directly supports the S3 XML API (including v4): https://cloud.google.com/storage/docs/interoperability and has easy to use multi-regional support at a fraction of the cost of what it would take on AWS. I directly point my NAS box at home to GCS instead of S3 (sadly having to modify the little PHP client code to point it to st…

I've used both Google Cloud and AWS, and as of a year or so ago, I'm a Google Cloud convert. (Before that, you guys didn't at all have your shit together when it came to customer support) It's not in bad taste, despite other comments saying otherwise. We need to recognize that competition is good, and Amazon isn't the answer to everything.

>(Before that, you guys didn't at all have your shit together when it came to customer support)

Sounds like it basically coincides with Diane Greene coming on board to run the show -- which is great news for all of us with increased competition on not just the technical front but also support (which is often the deal maker/breaker)

Re: Ask HN: Is S3 down?

#874

Post by ehsankia »

JPKab wrote: post #753
boulos wrote: post #735

Disclosure: I work on Google Cloud. Apologies if you find this to be in poor taste, but GCS directly supports the S3 XML API (including v4): https://cloud.google.com/storage/docs/interoperability and has easy to use multi-regional support at a fraction of the cost of what it would take on AWS. I directly point my NAS box at home to GCS instead of S3 (sadly having to modify the little PHP client code to point it to st…

I've used both Google Cloud and AWS, and as of a year or so ago, I'm a Google Cloud convert. (Before that, you guys didn't at all have your shit together when it came to customer support) It's not in bad taste, despite other comments saying otherwise. We need to recognize that competition is good, and Amazon isn't the answer to everything.

Honestly, if you're a big service that millions of people use, you should not put all your eggs in a single basket and should probably use a mix, in case one of the clouds goes down like in this case.

Re: Ask HN: Is S3 down?

#875

Post by BrandonY »

andmarios wrote: post #850
boulos wrote: post #735

Disclosure: I work on Google Cloud. Apologies if you find this to be in poor taste, but GCS directly supports the S3 XML API (including v4): https://cloud.google.com/storage/docs/interoperability and has easy to use multi-regional support at a fraction of the cost of what it would take on AWS. I directly point my NAS box at home to GCS instead of S3 (sadly having to modify the little PHP client code to point it to st…

As far as I understand the S3 API of Cloud Storage is meant as a temporary solution until a proper migration to Google's APIs. The S3 keys it produces are tied to your developer account. This means that if someone gets the keys from your NAS, he will have access to all the Cloud Storage buckets you have access to (e.g your employer's). I use Google Cloud but not Amazon. Once I wanted a S3 bucket to try with NextCloud…

The HMAC credential that you'd use with the S3-compatible GCS API, also called the "XML API", does need to be associated with a Google account, but it doesn't need to be the main account of the developer. It can be any Google user account. I suggest creating a separate account and granting it only the permissions it needs. It'd be nice if service accounts (aka robot accounts) could be given HMAC credentials, that's not supported. Service accounts can, however, sign URLs with RSA keys.

As another option, you can continue using the XML API and switch out only the auth piece to Google's OAuth system while changing nothing else.

There's a lot more detail available at: https://cloud.google.com/storage/docs/migrating

Disclaimer: I work on Google Cloud Storage.

Re: Ask HN: Is S3 down?

#876

Post by nhumrich »

ak2196 wrote: post #314
alexleclair wrote: post #12

Yup, same here. It has been a few minutes already. Wanna bet the green checkmark[1] will stay green until the incident is resolved? [1] https://status.aws.amazon.com/

We have a slack emoji for it called greenish. It's the classic AWS green checkmark with an info icon in the bottom. Apparently it's NOT an outage if you don't acknowledge it. It's called alt-uptime.

AWS internal lingo calls this the "green-i"

Re: Ask HN: Is S3 down?

#877

Post by Salgat »

ehsankia wrote: post #874
JPKab wrote: post #753

Earlier quoted context omitted.

I've used both Google Cloud and AWS, and as of a year or so ago, I'm a Google Cloud convert. (Before that, you guys didn't at all have your shit together when it came to customer support) It's not in bad taste, despite other comments saying otherwise. We need to recognize that competition is good, and Amazon isn't the answer to everything.

Honestly, if you're a big service that millions of people use, you should not put all your eggs in a single basket and should probably use a mix, in case one of the clouds goes down like in this case.

That depends if you're willing to pay for the cost of hosting all your content twice and the development overhead of managing that. Twice the persistences means twice the chance of an issue occurring.

Re: Ask HN: Is S3 down?

#878

Post by mabbo »

primitivesuave wrote: post #610
gmisra wrote: post #521

FYI to S3 customers, per the SLA, most of us are eligible for a 10% credit for this billing period. But the burden is on the customer to provide incident logs and file a support ticket requesting said credit (it must be really challenging to programmatically identify outage coverage across customers /s) https://aws.amazon.com/s3/sla/

The 10% savings of ~$10 does not compare to time/potential business lost, but thanks for the tip :)

> potential business lost

My startup's op team had a great discussion today because of this that basically boils down to "if we hit our sales goals, an incident like this a year from now would end our company".

Looks like our plans to start prepping for multi-cloud support will be a higher priority.

Re: Ask HN: Is S3 down?

#879

Post by IAmGraydon »

nodesocket wrote: post #851

Meanwhile engineers across the globe scramble to fix outages due to AWS s3, $AMZN is unaffected on the stock market. Just shows the disconnect between emotions and reality. https://www.google.com/finance?chdnp=0&chdd=0&chds=1&chdv=0&...

Why would this affect Amazon's stock? Amazon generates $136B per year. AWS comprises $8B of that. Even if 5% of customers left because of this (and that's never going to happen), it would barely create as much as a tiny ripple in their ocean of revenue. Investors care not about Amazon's cloud services.

Re: Ask HN: Is S3 down?

#880

Post by IAmGraydon »

machbio wrote: post #862
metafunctor wrote: post #846

Based on reports from the field, it looks like S3 was down for about three hours for most of their customers. S3 promises four nines of availability (11 nines of durability), so today we got about 3-4 years worth of downtime in one fell swoop. Oops.

durability is different from availability

Which is why he made the distinction between the two.
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