You launched early and your users' feedback is all useless or wrong. How to get useful feedback?
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Re: You launched early and your users' feedback is all useless or wrong. How to get useful feedback?
#2Re: You launched early and your users' feedback is all useless or wrong. How to get useful feedback?
#3Re: You launched early and your users' feedback is all useless or wrong. How to get useful feedback?
#4Re: You launched early and your users' feedback is all useless or wrong. How to get useful feedback?
#5Re: You launched early and your users' feedback is all useless or wrong. How to get useful feedback?
#6Scrap the idea. If they can't relate to it who will?
It was very well received by all of those who I heard from. The problem is that the whole "release as early as possible and get user feedback quickly" strategy has not been effective for me at all. My question is how I can get better feedback from users, not how I can suck less.
Re: You launched early and your users' feedback is all useless or wrong. How to get useful feedback?
#7Evaluate what you yourself define as useless and useful feedback.
Re: You launched early and your users' feedback is all useless or wrong. How to get useful feedback?
#8Evaluate what you yourself define as useless and useful feedback.
I define useless feedback as people telling me that they want some obscure feature which I then implement and then, predictably, no one, not even the requester ever uses at all.
IMHO, what you need to do is ask them what would make it better and then dig in to find out what they really mean. Why do they need that feature? There's no script or formula to do this, but that's one question I've found to be useful.
For example, User A says: put a link on my profile, which when clicked shows my age, sex and location.
You should ask, "why do you need that?"
The User will often respond in some way which will give you a clue as to what they're really looking for.
So, the response to that question might be, "oh, well, people always email me to ask me what my a/s/l is and I'm tired of telling them."
So, using this (very lame!) example, they're not looking for a link - they're looking for a way to show their a/s/l on their profile. You can give them what they really want, not what they're asking for.
I hope this makes sense.
Re: You launched early and your users' feedback is all useless or wrong. How to get useful feedback?
#9Scrap the idea. If they can't relate to it who will?
No. I didn't say that they don't like it and there have been no noticeable bugs. It was very well received by all of those who I heard from. The problem is that the whole "release as early as possible and get user feedback quickly" strategy has not been effective for me at all. My question is how I can get better feedback from users, not how I can suck less.
Re: You launched early and your users' feedback is all useless or wrong. How to get useful feedback?
#10Evaluate what you yourself define as useless and useful feedback.
I define useless feedback as people telling me that they want some obscure feature which I then implement and then, predictably, no one, not even the requester ever uses at all.
I agree with jkush -- if you don't agree with the user, you should engage the user and see if you can get the feature to a common ground that you can agree with.
Also, if your feedback loop is just an email, maybe you should add a forum to make the loop more interactive.