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Starting an Internet Service Provider

chrishacken.com

61–70 of 248 posts

Re: Starting an Internet Service Provider

#61
post #57

Trying to figure out how 50 customers make it profitable enough for him to be laying fiber etc. Even if it costs $100/mo that's only $5000, half of which just goes for his office rent. Also WebPass in SF is very similar those guys are awesome, can't live without them, one of the reasons I always choose soma skyscrapers to live in.

The majority of our customers are businesses paying >$100/m. Aside from that, I still work full-time as a Systems Engineer at USPS +$3,400/m after taxes.

Re: Starting an Internet Service Provider

#62

Earlier quoted context omitted.

By way of answering, let me recount a short story for you. It takes place during the very first time I visited Kampala (the capital of Uganda). It was about 3 years before I had started working in the ISP/telecom space in Africa. This particular trip was soccer-specific (I was working on the team that delivered one of the big trans-national African tournaments' games on television), thus the non-ISP nature of it. We…

Interesting. So, you actually had it easier than Chris since the expectations of service are so low in Africa. You might have had it harder because of all the extra issues you deal with. As I figured, it's not as straight-forward as your original comment implied.

As a mini-followup: due to this kind of scenario, we ended up having to replace UPS battery packs in about 8 months (1/3 of their minimum intended lifecycle) due to how heavily they got load-rushed over the months.

The load cycle literally killed them in that time.

Re: Starting an Internet Service Provider

#63

Earlier quoted context omitted.

Nothing exciting published, no. Blogging wasn't particularly big around this part of the world/specific-weird-subset-of-the-market for most of that time. Should I consider writing up some of them? Past aside, there are many things already underway, in many areas, that you could be involved in if you wished. Do some research around areas that you find yourself interested in (both technologically, and geographically),…

I'm the type of person who can lose hours reading stories on sites like Jargon File, Folklore.org, Raymond Chen's blog about MS internals, and even more modern internet history stories. And as I wouldn't limit my search on areas to get involved in muni ISPs to my own country, a global perspective would be interesting to read.

Seconded. I spent a lot of time in my teenage years just reading plaintext HOWTOs and RFCs (metered dialup sucks).

Re: Starting an Internet Service Provider

#64

Earlier quoted context omitted.

The answer to some of those questions are complex. I was trying to keep the length of this post to a minimum, so I decided to keep that information out, but I'll try to provide some of the details you asked about. The cost of equipment depends on the installation. If we use Ubiquiti sectors and CPE's, the sectors run about $500/each and each CPE is around $130. I don't think we have a sector with more than 6 clients…

That's great info that I'm saving. It's way cheaper than I thought it would be since the cost of everything has gone down much vs back when I started networking. I was also considering possibility of reaching out to people in Shenzhen finding and testing gear from various suppliers to see if that cost could be reduced. Curious if you've considered any kind of mesh networking that relays from one location to another?…

What kind of latency does meshing add? I'd reckon a few more ms per hop?

Re: Starting an Internet Service Provider

#65
post #32

Earlier quoted context omitted.

It says ura_limit_reached. I'm guessing you don't have enough paid accounts.

I'll look into it. We should have an unlimited account. Edit: it appears there is a 5 guest limit per paid account. Edit 2: I think I'm going to set up a Mattermost server and push people that way.

You could also consider discord. It's popular in the gaming community but is capable of housing large discussions

Re: Starting an Internet Service Provider

#66

I've seen a possibly related issue with static electricity in a large building in PA that had 3 power feeds, after lightning we would have ethernet port problems. I would suggest that you declare a 2am Thursday maintenance window and use a script to automatically reboot all the devices. This in combination with checking that you have a good separate ground wire connection at all antenna locations should pretty much f…

... were the racks not properly grounded?

Re: Starting an Internet Service Provider

#68
post #65

Earlier quoted context omitted.

I'll look into it. We should have an unlimited account. Edit: it appears there is a 5 guest limit per paid account. Edit 2: I think I'm going to set up a Mattermost server and push people that way.

You could also consider discord. It's popular in the gaming community but is capable of housing large discussions

That would work too.

Re: Starting an Internet Service Provider

#69

Godspeed man. I wish the regulatory landscape was more open to this kind of thing all over the country. The incumbent ISPs need some competition.

Thank you. I obviously completely agree; we tried relentlessly to contact our local utilities to gain access to their underground conduit and was never able to get someone on the phone or even much of a response. I eventually got to the point where I was like, "F k it, I'll do it on my own." Now we're looking at microtrenching, which is probably an even larger endeavor, but at least we'll own the conduit.

Find out as much as you can about your city's regulations. In Madison, WI if your conduit is 3" or larger the city can take ownership of it if they want with zero compensation for the cost you spent to build it out. They will reuse it for utilities, traffic lights, etc. You can still use it, but they own it.

Re: Starting an Internet Service Provider

#70

Chris - great to hear your story. I'm the CEO of Pilot, we service a few hundred buildings in New York City. While the logistics and techniques may differ, building an ISP is, well, building an ISP. Would be great to talk shop sometime.

That'd be great! Shoot me over an email: chris (at) nepafiber.com

Sorry in advance if I don't get back to you right away.

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