Running Costs of a SaaS app

#1

Post by janpio » Mon, Feb 20, 2017, 5:04 PM UTC

Running Costs of a SaaS app
cushionapp.com

Re: Running Costs of a SaaS app

#2

Post by destroytoday » Mon, Feb 20, 2017, 5:40 PM UTC

:waves: Hi, I'm the founder of Cushion. I'd be happy to answer any questions about our running costs or transparency. (Thanks for posting, @Sujan!)

Re: Running Costs of a SaaS app

#3

Post by Sujan » Mon, Feb 20, 2017, 5:48 PM UTC

destroytoday wrote: post #2

:waves: Hi, I'm the founder of Cushion. I'd be happy to answer any questions about our running costs or transparency. (Thanks for posting, @Sujan!)

Ha, that's what you get for finally posting to the journal (How it's made blog from Cushion [1]) again. That's why I still love my feed/RSS reader.

[1] https://cushionapp.com/journal/

Re: Running Costs of a SaaS app

#4

Post by mijoharas » Mon, Feb 20, 2017, 5:48 PM UTC

destroytoday wrote: post #2

:waves: Hi, I'm the founder of Cushion. I'd be happy to answer any questions about our running costs or transparency. (Thanks for posting, @Sujan!)

Hi, I was interested in what the crossed out lines represent?

Re: Running Costs of a SaaS app

#5

Post by FanaHOVA » Mon, Feb 20, 2017, 5:50 PM UTC

destroytoday wrote: post #2

:waves: Hi, I'm the founder of Cushion. I'd be happy to answer any questions about our running costs or transparency. (Thanks for posting, @Sujan!)

Do you regret spending $2000+ on a domain name?

Re: Running Costs of a SaaS app

#6

Post by altern8tif » Mon, Feb 20, 2017, 5:50 PM UTC

destroytoday wrote: post #2

:waves: Hi, I'm the founder of Cushion. I'd be happy to answer any questions about our running costs or transparency. (Thanks for posting, @Sujan!)

Any particular reason you moved away from Mailchimp? Do you do any form of email marketing now?

Re: Running Costs of a SaaS app

#7

Post by destroytoday » Mon, Feb 20, 2017, 5:51 PM UTC

mijoharas wrote: post #4

destroytoday wrote: post #2

:waves: Hi, I'm the founder of Cushion. I'd be happy to answer any questions about our running costs or transparency. (Thanks for posting, @Sujan!)

Hi, I was interested in what the crossed out lines represent?

Hi! The crossed-out costs are ones we no longer use. We either no longer needed that service, or we found a better alternative.

Re: Running Costs of a SaaS app

#8

Post by OoTheNigerian » Mon, Feb 20, 2017, 5:54 PM UTC

destroytoday wrote: post #2

:waves: Hi, I'm the founder of Cushion. I'd be happy to answer any questions about our running costs or transparency. (Thanks for posting, @Sujan!)

Great stuff!destroytoday!

Regarding Heap Analytics, their pricing model is quite confusing. I'd like to know how many users/visitors to your website are you getting that allows it to be free.

To you, is the almost $5k you're spending on Intercom worth it? How much does it come to per user?

You moved away from Baremetrics to Chartmogul, something with not as good a design. Why?

Re: Running Costs of a SaaS app

#9

Post by marban » Mon, Feb 20, 2017, 5:55 PM UTC

destroytoday wrote: post #2

:waves: Hi, I'm the founder of Cushion. I'd be happy to answer any questions about our running costs or transparency. (Thanks for posting, @Sujan!)

Have you ever considered any Heroku alternatives? I've had quite disappointing cost experiences last time i used it.

Re: Running Costs of a SaaS app

#10

Post by destroytoday » Mon, Feb 20, 2017, 5:56 PM UTC

FanaHOVA wrote: post #5

destroytoday wrote: post #2

:waves: Hi, I'm the founder of Cushion. I'd be happy to answer any questions about our running costs or transparency. (Thanks for posting, @Sujan!)

Do you regret spending $2000+ on a domain name?

Ha! Not at all. It was a big expense, but I think it’s worth it for how we use it. The domain is "in.vc" and it’s used when sending an invoice link to clients. Instead of sending a super long link and possibly confusing clients with our app name, they see a short, generic link.

I wish we had cushion.com, but last I checked, it sold for $120k in 2012, so that's off the table. :)