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Show HN: TalkJS – Integrated messaging for web and mobile products

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Re: Show HN: TalkJS – Integrated messaging for web and mobile products

#12

Post by sarreph »

Irks me slightly that they use a 3rd-party°° FrontDoor[0] (chat via Slack) integration to talk to potential customers, instead of a proprietary implementation of their own platform.

Yes, it's technically a different thing (user->company instead of user->user) — but if they're advertising an expensive JS chat service, I would expect them to be showing that off front-and-center as a way to communicate with their support.

[0] - https://frontdoor.im

°° EDIT -- The creator responded below, showing that I am incorrect.

Re: Show HN: TalkJS – Integrated messaging for web and mobile products

#14

Post by joshschoen »

sarreph wrote: post #12

Irks me slightly that they use a 3rd-party°° FrontDoor[0] (chat via Slack) integration to talk to potential customers, instead of a proprietary implementation of their own platform. Yes, it's technically a different thing (user->company instead of user->user) — but if they're advertising an expensive JS chat service, I would expect them to be showing that off front-and-center as a way to communicate with their suppor…

Hey, thanks. That's ours too; uses a big chunk of the same technology :)

Re: Show HN: TalkJS – Integrated messaging for web and mobile products

#15

Post by sarreph »

joshschoen wrote: post #14
sarreph wrote: post #12

Irks me slightly that they use a 3rd-party°° FrontDoor[0] (chat via Slack) integration to talk to potential customers, instead of a proprietary implementation of their own platform. Yes, it's technically a different thing (user->company instead of user->user) — but if they're advertising an expensive JS chat service, I would expect them to be showing that off front-and-center as a way to communicate with their suppor…

Hey, thanks. That's ours too; uses a big chunk of the same technology :)

Epic! I take it back in that case.

Perhaps making it more clear that you're the creators in that case? Unless I'm being my ignorant self again :)

Re: Show HN: TalkJS – Integrated messaging for web and mobile products

#16

Post by joshschoen »

sarreph wrote: post #15
joshschoen wrote: post #14

Earlier quoted context omitted.

Hey, thanks. That's ours too; uses a big chunk of the same technology :)

Epic! I take it back in that case. Perhaps making it more clear that you're the creators in that case? Unless I'm being my ignorant self again :)

No, excellent point, thanks. Will think of an elegant way to do that :)

Re: Show HN: TalkJS – Integrated messaging for web and mobile products

#18

Post by skrebbel »

dvcc wrote: post #6

That pricing seems insane :o. Even on the lite setup, each conversation would need to have $2 in value, on the standard plan it would need $2.50 in value (I know there is an increase in features but an increase in price per conversation as well?). Although I am not quite sure what a conversation consists of -- it could be a chat between two people over any timespan, in which case it really isn't terrible?

Hey there, it's Egbert from TalkJS.

Thanks for the feedback! While I disagree that the pricing is insane, you and other commenters here made me realize that maybe we presented it badly.

TalkJS is 10 cents per conversation per month, plus a fixed monthly fee.

I think our mistake has been that we made the fixed monthly fee also include a small number of conversations, which is where all the confusion comes from. It makes it seem like a single conversation costs $2.

The idea behind our pricing is that with a small app you can go live with TalkJS with pretty much the fixed monthly $49 or $249. Once your traffic increases, the price-per-conversation takes over and it's really just 10 cents per conversation, period.

Note that we also offer large bulk discounts for large sites - do get in touch!

Re: Show HN: TalkJS – Integrated messaging for web and mobile products

#19

Post by skrebbel »

yamill wrote: post #13

Why did NSFW (porn) content come up when I clicked view demo?

Aw, we feared that would happen on our HN launch already :-)

We're actually working on a new demo which among other things, fixes this. It'll allow you to chat with your friends or colleauges instead of random strangers.

Thanks for the notification, we've removed the offending pictures.

Re: Show HN: TalkJS – Integrated messaging for web and mobile products

#20

Post by skrebbel »

thedangler wrote: post #9

Congrats on launching, but why should I use you guys over https://smooch.io or https://sendbird.com Please and thanks

Hi, Egbert from TalkJS here.

The core difference is that TalkJS includes a full fledged messaging UI and well-designed email/sms/push fallback*. In working on earlier startups, we noticed that reliable realtime data transfer was the least of our problems. Having a good cross-browser messaging UI, for mobile and for desktop, that loads fast, works everywhere (including, say, IE9) and makes people happy was a lot more work.

TalkJS came to be when we realized that many companies spend a lot of effort in reinventing this wheel over and over again, and that all of them ended up building very similar UIs.

Think of TalkJS more like a user-to-user Intercom than a Sendbird.

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