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Search at Slack

slack.engineering

61–70 of 94 posts

Re: Search at Slack

#61

Earlier quoted context omitted.

Why aren't they? One of the great strengths of the internet is that information doesn't usually go away; most of the time, you can refer back to something said 10 years ago with little extra effort. Slack breaks that.

Isn't that the norm for chat apps though? It's not like they're breaking anything... people are just expecting something that doesn't really exist?

Dunno, I have 10 year old irc chat logs sitting on my computer.

Re: Search at Slack

#62

Slack is great, but it's adoption by popular opensource communities is problematic. Why? Because opensource communities are on the free plan, which limits search once you have 10k messages. I've had experiences where I wanted to revisit a question I had asked in a Slack channel the previous week, and been unable to find it. As a result, everyone burns out faster b/c the same questions get asked and answered over, and…

The 2 links for UI/UX comparison ... https://support.discordapp.com/hc/en-us/articles/11500046858... https://get.slack.help/hc/en-us/articles/202528808-Searching... ... I think on Discord it is based on the context of what the secondary thing is you are doing outside of chat (gaming - it will show you what game the others are playing - or any app based on file process - which is pretty slick) and on Slack it will be primarily thinking you are at work so it's all about quicker access to files/presentations/etc.

Re: Search at Slack

#63

Earlier quoted context omitted.

Thanks for the kind words and the useful critique. I found it tricky to strike a balance between new budding search devs and people more advanced. I may write a more advanced book at some point.

And thank you for considering my reply as "kind words". :) I would not have been so harsh if I knew you were going to read the reply! That first chapter though. So many points repeated. For those that want to read more: http://opensourceconnections.com/about-us/doug-turnbull/ or really anything at http://opensourceconnections.com/blog/

Haha. That chapter was revised a lot and ultimately shortened a ton in the final version. I agree it had a lot of repetition. Hopefully it's better in the final printing.

Re: Search at Slack

#64
Hey, Slackers, you can't find what isn't there.

Most of the time I search for information I need is because I don't know anything about that part of the software. I never found this kind of information in Slack.

Parse the company docs, or our rep, and now we're talking.

Re: Search at Slack

#66

Slack is great, but it's adoption by popular opensource communities is problematic. Why? Because opensource communities are on the free plan, which limits search once you have 10k messages. I've had experiences where I wanted to revisit a question I had asked in a Slack channel the previous week, and been unable to find it. As a result, everyone burns out faster b/c the same questions get asked and answered over, and…

I agree. I am dismayed when I see open source projects using Slack in lieu of IRC or a mailing list. It means I'd be forced to use their awful client (which is slow, buggy, and far too resource intensive for a chat application) or use their awful IRC integration. This is all in addition to the issue you raise of Slack being a black hole beholden to a profit motivated entity. Just use IRC. It's practically impossible…

The client might be a legitimate issue, but being an information black-hole is no different than IRC. If you wanted a history, you should have made your client or a bot log that history.

Re: Search at Slack

#67
The subject of how bad Slack's search is comes up all the time in talking to friends and co-workers, and I wonder if the described ranking changes are enough.

Usually when I'm searching, I'm looking for a particular message, possibly even one I read earlier that day, and I may know a few things about it, like who sent it and that it had an important link, but I still can't necessarily find it! The results are also presented in a giant cartoony way that makes me page through many pages. Tokenizing my search into "keywords" means that even if I know a substring of what I'm looking for, it doesn't come up as relevant, or the tokenizer tokenized the text differently. This is also why GitHub search can't find a lot of things.

What I would want in a search experience is the equivalent of Control-F over the list of messages I've actually seen.

Re: Search at Slack

#68

Slack is great, but it's adoption by popular opensource communities is problematic. Why? Because opensource communities are on the free plan, which limits search once you have 10k messages. I've had experiences where I wanted to revisit a question I had asked in a Slack channel the previous week, and been unable to find it. As a result, everyone burns out faster b/c the same questions get asked and answered over, and…

What is Matrix / Riot missing today to get these open source communities to start using an open source federated chat room protocol?

Re: Search at Slack

#69

Earlier quoted context omitted.

And thank you for considering my reply as "kind words". :) I would not have been so harsh if I knew you were going to read the reply! That first chapter though. So many points repeated. For those that want to read more: http://opensourceconnections.com/about-us/doug-turnbull/ or really anything at http://opensourceconnections.com/blog/

Haha. That chapter was revised a lot and ultimately shortened a ton in the final version. I agree it had a lot of repetition. Hopefully it's better in the final printing.

I read the advance version of the first chapter and never the one in the actual book when it finally was released. Will see if I have that original version and do a comparison.

I tried to see your talk at last year's Elaticon, but it was packed due to the small room. Not surprising since Elasticsearch tends to minimalize search in favor of analytics/logging. So few talks regarding pure search.

Re: Search at Slack

#70
post #16

I've never used Slack because last I remember they don't allow local installation, therefore no access to any documents that were dropped in, is this still the case? I have been using mattermost instead, and wrote a bot which processes all documents uploaded into mattermost, extracts metadata, creates tags and summaries for each, archives the documents in an ECM -categorizing them by their tags, and opens them up for…

> they don't allow local installation

This is like saying Ford sells cars they don't allow you to fly.

If you want something that flies, buy a plane.

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