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Panera lets customers pay what they want

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Re: Panera lets customers pay what they want

#11
I like how it looks on the outside as an experiment, but it obviously can't be sustained without rules -- surely they won't let someone come in, take everything for a penny, and leave?

It has the stench of a publicity stunt, but it seems well intentioned nevertheless.

Re: Panera lets customers pay what they want

#12
I worked at Panera (St.Louis Bread Co. actually) for three years back in high school, and this new store is literally down the street from me.

Every one of their locations already donates a huge amount of baked goods to local charities each and every day. I would say on average, my store either threw away or donated 75-100 lbs. of food from our bakery every night (and this is a low ball estimate). And that's exactly how a non-profit model actually might work for them. They're shifting the burden of all of this waste from the company, to the charitable consumer. Theoretically, pay what you want pricing will drive up demand for their food and thus eliminate the amount thrown away each day.

This certainly wouldn't work everywhere, but the Clayton neighborhood is perhaps the most affluent in St.Louis. Bread Co. customers are already accustomed to paying $3 for a muffin--the idea of sending all of that straight to charity could be phenomenally successful for everyone involved.

Re: Panera lets customers pay what they want

#13
A question I'm wondering is how this works with credit cards... do they offer a credit card payment option?

From the article: "...Frierdich tried to hand him $12 in cash, but he directed her to put it in the donation jar."

Seems like an opportunity for a new tech that would allow a "customer" to make a credit card donation of an amount they choose. Maybe on exit? Or... idk. Could be an interesting project for someone with a little credit card industry knowledge.

Re: Panera lets customers pay what they want

#14
post #11

I like how it looks on the outside as an experiment, but it obviously can't be sustained without rules -- surely they won't let someone come in, take everything for a penny, and leave? It has the stench of a publicity stunt, but it seems well intentioned nevertheless.

I was about to cite the second law of thermodynamics. I don't think people are on the whole bad to each other, but the ones that are can ruin it for everybody too easily in the absence of rules. Your example is perfect.

Re: Panera lets customers pay what they want

#15
post #12

I worked at Panera (St.Louis Bread Co. actually) for three years back in high school, and this new store is literally down the street from me. Every one of their locations already donates a huge amount of baked goods to local charities each and every day. I would say on average, my store either threw away or donated 75-100 lbs. of food from our bakery every night (and this is a low ball estimate). And that's exactly…

I'm not sure it works that way -- the amount baked is basically one standard deviation above expected demand on a given day so that people don't show up and the shop is out of bread. It's stabalizing demand, not driving it up, which would reduce waste and I don't see any way that this addresses that.

Re: Panera lets customers pay what they want

#16
I am wondering how many people are like me and see this as analogous to the the codesketch marketing model where you give something away for free in order to generate increased exposure, pr, etc? (http://news.ycombinator.com/item?id=1359313 - btw I think it is a brilliant idea)

If panera was experimenting in a vertical they were not firmly entrenched, I maybe would have a different opinion, but why would Panera really be interested in building a national competitor to their branded stores?

Re: Panera lets customers pay what they want

#17

The tricky part is staying above the cost. I know it's relatively low, but I have no idea how much a loaf of bread costs Panera from wheat-to-customer. I wish more food stores operated on a minimum charge as opposed to pay nothing or whatever you want. I suppose that loses the "give a lot" mindset.

> I suppose that loses the "give a lot" mindset.

I personally think it's the part where you could pay just a penny- the store makes themselves vulnerable. If you charged a minimum, people would just pay the minimum, simple as that.

Re: Panera lets customers pay what they want

#18

A question I'm wondering is how this works with credit cards... do they offer a credit card payment option? From the article: "...Frierdich tried to hand him $12 in cash, but he directed her to put it in the donation jar." Seems like an opportunity for a new tech that would allow a "customer" to make a credit card donation of an amount they choose. Maybe on exit? Or... idk. Could be an interesting project for someone…

…and can you make change for yourself out of the donation jar?

Re: Panera lets customers pay what they want

#19
post #11

I like how it looks on the outside as an experiment, but it obviously can't be sustained without rules -- surely they won't let someone come in, take everything for a penny, and leave? It has the stench of a publicity stunt, but it seems well intentioned nevertheless.

I know a lot of people when I was in high school or college who would have had no qualms about eating there every single day for free regardless of any social stigma. I can't imagine that there wouldn't be some resentment by the employees or other customers that someone is taking the most and never giving back.
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