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Tesla Model S: the story of a very short happiness and excitement

dmitryzavyalov.livejournal.com

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Re: Tesla Model S: the story of a very short happiness and excitement

#31

Post by gtvwill »

Wow that's sounds like a crappy experience all-round given the avg customer service response!

A few things regarding the towing situation tho... Do tesla's honestly not have any form of rear tow hitch/chassis/axle? The bit where the tow truck driver had to push the vehicle out of a park because it was nose-in boggles my mind. Like,why didn't he just strap on to a rear axle/chassis point and pull it out with his truck/winch? I haven't had a chance to crawl under a tesla but if by design they have nowhere on the rear end to slap a strap this sounds like an absolutely terrible oversight/poor design by the tesla team. That or the towie was just being lazy/precious and didn't want the late night. If anyone owns a tesla and could take a snap of the undercarriage from rear I'd be pretty interested.

Apart from that and the crap customer service experience I've gotta say that this being such a new model of machinery I would be blown away if the first half decade(or full decade) of releases weren't plagued with problems... Most combustion vehicles engines/blocks have literally had 30 years on the same base design slowly removing flaws with each iteration(and creating new ones in the process).

Re: Tesla Model S: the story of a very short happiness and excitement

#32

Post by stcredzero »

eridius wrote: post #10
bobbles wrote: post #5

Earlier quoted context omitted.

The point is that after all the crap they have gone through Teslas response was that the car contained no defect, which is obviously false

Not really. The car being returned to Tesla was, at that time, in good working order. Tesla had repaired it after the last issue. Now of course given the car's history it's possible that there were still other things wrong with it, but to the best of Tesla's knowledge, at the time the letter was signed, the car was defect-free.

to the best of Tesla's knowledge, at the time the letter was signed, the car was defect-free.

This is what happens when there is in fact an intermittent defect, but the technical staff does not believe the user/customer. Basically, this is poor epistemology on the part of the Tesla staff. If this is an exceptionally difficult intermittent problem, their choice is between replacing the unit, or losing a customer. They chose the latter, which is clearly the wrong choice. This indicates some sort of dysfunction and/or poor planning on the part of Tesla management. That they are going to have wastage based on defects is inevitable. They must have underestimated the numbers.

Re: Tesla Model S: the story of a very short happiness and excitement

#33

Post by FireBeyond »

eridius wrote: post #10
bobbles wrote: post #5

Earlier quoted context omitted.

The point is that after all the crap they have gone through Teslas response was that the car contained no defect, which is obviously false

Not really. The car being returned to Tesla was, at that time, in good working order. Tesla had repaired it after the last issue. Now of course given the car's history it's possible that there were still other things wrong with it, but to the best of Tesla's knowledge, at the time the letter was signed, the car was defect-free.

"but to the best of Tesla's knowledge"

Like the several previous service incidents where they said the same thing, but there obviously was?

Re: Tesla Model S: the story of a very short happiness and excitement

#34

Post by nerflad »

tdiggity wrote: post #17

I'm sorry this happened to you. These are the things that scare me about the Model 3 ramp up to 500k cars/year. Hard to do and they want to do it fast. Their track record for the smaller details isn't the greatest, and when you're spending 100k on a car, the details matter. To me at least. -Tesla owner since 2013.

Makes one wonder where else QC may be lacking. Especially if these cars are expected to be fully autonomous in the future.

Re: Tesla Model S: the story of a very short happiness and excitement

#36

Post by [deleted] »

pmarreck wrote: post #11

I had the "12V battery problem" as well, which did require service. (I have a P85+.) I also had a more involved problem with the main battery which actually required them to swap the whole thing out for a temporary one, ship the original back to Fremont, and 1-2 months later I got my original battery swapped back in. (I got Tesla loaners both times it was in the shop for the swap.) I wasn't buzzkilled at all; I did k…

[deleted]

Re: Tesla Model S: the story of a very short happiness and excitement

#37

Post by Guvante »

dmode wrote: post #35

I have a Model S and Tesla service is generally exceptional. This sounds like they messed up. I am sure if he escalates they would take care of it

They refunded his previous sale and built him a replacement but wouldn't honor the original price on the replacement.

There was no where left to escalate.

Re: Tesla Model S: the story of a very short happiness and excitement

#38

Post by woofyman »

mdasen wrote: post #26
NotSammyHagar wrote: post #3

Sorry, you had trouble with your new car. It happens sometimes that cars have problems. Tesla is a physical thing and it can have problems. I would be frustrated that my new toy had problems, but I don't see why this couldn't happen with a porsche or bmw. In fact, they do sometimes have problems.

I don't think the issue was that the vehicle had problems. I think the issue was more about how Tesla handled those problems. The first failure was while they were away from home and had to convince the service manager that a week was a long turn-around time. They offered them a loaner, but not one they were allowed to drive to their destination so they had to rent a vehicle with their own funds. They found nothing w…

One of the loaner Teslas was defective too. The headlights would turn off intermittently.

Re: Tesla Model S: the story of a very short happiness and excitement

#40

Post by chc »

mcguire wrote: post #39

" In couple weeks I got notified that my refund was approved, and I got contacted by another guy, who suddenly suggested me to get vehicle rebuilt. Of course I agreed to that generous offer saying I’d love to have the same vehicle. " What?

What are you saying "What?" to? It seems pretty clear to me.
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