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iOS and MacOS Developers Can Now Respond to Reviews

developer.apple.com

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Re: iOS and MacOS Developers Can Now Respond to Reviews

#181

Post by mwill »

vbezhenar wrote: post #148
anotherturn wrote: post #133

Earlier quoted context omitted.

I've done a similar thing, but getting people to review is like pulling teeth. We've tried plenty ways to make this happen: 1. append a footer in the email asking for a review Finding: People ignore it. 2. include custom copy in the emails asking for a review People say yes yes, and then most do nothing. 3. The annoying rate us with stars popup and redirect to appstore. People rate 5 stars inapp, and then close down…

I'm not sure about newer phones, but with iPhone 4S it took so much time to load appstore, that I'm usually giving up. AppStore is very slow application, it feels like bad website on 2G connection and I don't understand that.

I have the same problem with an iPhone 6. Over 4G or wifi on a 100Mbps connection searching the app store takes 30-60 seconds, leaving a review is probably a 5 minute afair to navigate to page.

Generally I now get the iTunes url on my PC, send it to my phone and open it in safari so it opens the app store. It's actually faster that way.

Re: iOS and MacOS Developers Can Now Respond to Reviews

#182

Post by nicky0 »

kamilszybalski wrote: post #175
anotherturn wrote: post #133

Earlier quoted context omitted.

I've done a similar thing, but getting people to review is like pulling teeth. We've tried plenty ways to make this happen: 1. append a footer in the email asking for a review Finding: People ignore it. 2. include custom copy in the emails asking for a review People say yes yes, and then most do nothing. 3. The annoying rate us with stars popup and redirect to appstore. People rate 5 stars inapp, and then close down…

I've been most successful in getting reviews and feedback only when triggering a cta at the appropriate time and to the appropriate user. For example, figure out what a valued user means to your b2c product, is it someone who has done x over a specific period of times or logins. Once you determine that, try showing those users a modal that says something like, are you enjoying "my product", with yes and no answers. I…

There's an app in the Mac App Store called Disk Doctor which has a huge number of reviews. It cleans your hard disk and presents and nice dialog summarising how much space has been freed. At exactly this moment, it asks if you would like to write a review.

Re: iOS and MacOS Developers Can Now Respond to Reviews

#183

Post by nicky0 »

draugadrotten wrote: post #132
codecamper wrote: post #129

10 years & wow we can reply to reviews. I guess 4 billion in app store profits can pay for a feature now & then. Now how about tackling fake reviews?

> Now how about tackling fake reviews? From apples point of view, why? If an app gets fake positive reviews, it will sell more, and give Apple higher income. If an app gets fake negative reviews, the developer will just bump the version, the reviews will be forgotten, and there will be no negative effect to Apple. Like the old SNL sketch, Apple doesn't care. They don't have to. https://www.youtube.com/watch?v=CHgUN_9…

Fake reviews devalue all reviews, and this makes them less trustworthy and therefore less useful. And when customers can no longer make informed decisions, they buy fewer apps.

Re: iOS and MacOS Developers Can Now Respond to Reviews

#184

Post by mal1sh »

blazespin wrote: post #20
archildress wrote: post #2

Well, it's a start? I know I'm not the first to stay it, but I'm still so shocked how limited the Mac App Store is. No trial versions, no in-app purchases, no subscriptions, etc. This has led to companies like Bohemian (makers of Sketch) [1] leaving the Mac App Store. I'm not being facetious when I ask people more knowledgeable than me: why does Apple put so little effort into the store? Is it just too small to warra…

What I find pretty awful is all of the apps I bought aren't being upgraded even though they were really great when I bought them. I'd even pay money to upgrade them. So sad to see all that wasted effort.

Maybe you can try Setapp.com - service released today. They provide access to more than 60+ apps without paid upgrades and in-app purchased.

Re: iOS and MacOS Developers Can Now Respond to Reviews

#185

Post by Ntrails »

anotherturn wrote: post #179
Ntrails wrote: post #164

Earlier quoted context omitted.

>3. The annoying rate us with stars popup and redirect to appstore. People rate 5 stars inapp, and then close down the AppStore before they apply a rating Every now and again I click through on that to leave a shitty review as a disincentive to a) annoy me with a dumb pop up every time I use the app and b) dark pattern it such that I only get sent to the app store if I give you a positive review. I get to the review…

I think you may be an outlier - people mostly just rate 5 stars and then don't follow through. It's contextual for us to a degree. Our (free) app in effect gives people money and at the end of that transaction if they've not yet rated we ask them to rate. None-the-less it's a terribly small inApp-AppStore rating conversion.

I think you missed my point.

Basically I have never written an app store review - and I think that means the first one is a hassle. I suspect most people are in the same boat and when faced with a form to fill in before you can do a quick review will move on to something they care about more.

I just wanted to suggest that despite a relatively strong motivator - I don't complete. So my motivation may be an outlier but I suspect my experience of "eh, can't be bothered" is less so.

Re: iOS and MacOS Developers Can Now Respond to Reviews

#186

Post by anotherturn »

Ntrails wrote: post #185
anotherturn wrote: post #179

Earlier quoted context omitted.

I think you may be an outlier - people mostly just rate 5 stars and then don't follow through. It's contextual for us to a degree. Our (free) app in effect gives people money and at the end of that transaction if they've not yet rated we ask them to rate. None-the-less it's a terribly small inApp-AppStore rating conversion.

I think you missed my point. Basically I have never written an app store review - and I think that means the first one is a hassle. I suspect most people are in the same boat and when faced with a form to fill in before you can do a quick review will move on to something they care about more. I just wanted to suggest that despite a relatively strong motivator - I don't complete. So my motivation may be an outlier but…

Ah, seen. Yes I misunderstood. So despite feeling the strong sense of annoyance, you're still not motivated enough to overcome the AppStore friction.

Re: iOS and MacOS Developers Can Now Respond to Reviews

#187

Post by wvenable »

yoz-y wrote: post #125

I really hope that it would be finally possible to use touch id to identify myself when leaving reviews. I do not understand why reviewing seems to be the most sensitive thing I can do on an iPhone, as it is the only feature that always requires the whole password.

To slow down review farms?

Re: iOS and MacOS Developers Can Now Respond to Reviews

#188

Post by wlesieutre »

vbezhenar wrote: post #148
anotherturn wrote: post #133

Earlier quoted context omitted.

I've done a similar thing, but getting people to review is like pulling teeth. We've tried plenty ways to make this happen: 1. append a footer in the email asking for a review Finding: People ignore it. 2. include custom copy in the emails asking for a review People say yes yes, and then most do nothing. 3. The annoying rate us with stars popup and redirect to appstore. People rate 5 stars inapp, and then close down…

I'm not sure about newer phones, but with iPhone 4S it took so much time to load appstore, that I'm usually giving up. AppStore is very slow application, it feels like bad website on 2G connection and I don't understand that.

Not to mention its habit of making you reauthenticate repeatedly if your internet connection is less than perfect. It feels like every time you drop a packet Apple decides your session might be fraudulent.
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