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iOS and MacOS Developers Can Now Respond to Reviews

developer.apple.com

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Re: iOS and MacOS Developers Can Now Respond to Reviews

#151
post #54

Earlier quoted context omitted.

As mentioned further up, it's brutally difficult without anything like this. The App Store shows ratings for only the current version by default so after you slave over each upgrade, you lose all the great reviews you've carefully collected. Those ratings are critical to your success in an already difficult marketplace. Almost no one goes out of their way to review your app, so the majority of reviews you'll get are…

I understand that that is a bad position for developers to be in, but is that the user's problem? Also assuming users showing this behaviour are evenly distributed across apps, didn't this end up not mattering?

It is a problem because in the end developers will just move to the next big platform. Right now Apple and Google essentially charge 30% just for card processing and distribution. Discoverability is no longer a benifit of the App Store.

The problem is that anything other than small, one trick apps are unsustainable. Look at Sketch for example - a perfect app for the iPad form factor but it doesn't exist because the App Store economy sucks.

The thing is it isn't just discoverability, but there are way more problems to deal with. Especially in terms of customer service. As a dev you get no info from a purchase of your app unless you mainuallu collect it inside your app. Have an upset customer and want to refund them? You can't. Want to discount an existing user for a new paid version? It is a super awkward process with app bundles. Want to give out a coupon code for a new product to existing users of another? Nope, can't do that.

Re: iOS and MacOS Developers Can Now Respond to Reviews

#152
post #102

As a small indie dev (dealing with hundreds or thousands, not hundreds of thousands of customers), the best way I've found to encourage reviews is to prominently display my email address for any questions or ideas. Then, when customers write (many of them do), I write back a nice response and then add: P.S. If you enjoy Mindscope, would you take a minute to write a short review? It would mean a lot and helps give Min…

I've done a similar thing, but getting people to review is like pulling teeth. We've tried plenty ways to make this happen: 1. append a footer in the email asking for a review Finding: People ignore it. 2. include custom copy in the emails asking for a review People say yes yes, and then most do nothing. 3. The annoying rate us with stars popup and redirect to appstore. People rate 5 stars inapp, and then close down…

also you cant sign in into AppStore with touch id. you have to enter your password. this is ridiculous considering i can pay only with my finger, but i can't rate.

Re: iOS and MacOS Developers Can Now Respond to Reviews

#153

Title is incorrect. It isn't going to be available until iOS 10.3 ships.

10.3 is on current new devices, so it takes affect now for all new iPhones and iPads. Later, it will also affect existing ones.

10.3 is in beta and the first beta was released to developers yesterday. That link is to pre-release documentation.

Re: iOS and MacOS Developers Can Now Respond to Reviews

#154

Earlier quoted context omitted.

I've done a similar thing, but getting people to review is like pulling teeth. We've tried plenty ways to make this happen: 1. append a footer in the email asking for a review Finding: People ignore it. 2. include custom copy in the emails asking for a review People say yes yes, and then most do nothing. 3. The annoying rate us with stars popup and redirect to appstore. People rate 5 stars inapp, and then close down…

I'm not sure about newer phones, but with iPhone 4S it took so much time to load appstore, that I'm usually giving up. AppStore is very slow application, it feels like bad website on 2G connection and I don't understand that.

I can't decide if you're trolling people or you don't realize how amazingly atypical your situation is. a) really old phone b) 2G connection. Yes everything is slow for you, and yes, that sucks, but the iPhone world (and phone networks) has largely moved on from that point. Asking for that stuff to be fast is like asking for major web sites to perform well on dialup. even if it _should_ happen, it isn't going to, and that's just the current state of the world. Dev's don't think about the old devices or the slow connections, and their employers don't care.

Re: iOS and MacOS Developers Can Now Respond to Reviews

#155
post #146

Earlier quoted context omitted.

>Secondly, the 3rd items you list is actually a dark pattern. If you are going to ask users to review, let them be honest. Directing 5 stars to app store and 4 or fewer to an internal system is gaming the system. Sorry, but that particular pattern is 100% appropriate, IMO. * If someone has a problem with my app, I absolutely don't want to send them to the reviews where they'll post a "tech support review". Yes Apple…

Thing is, by doing this you are not encouraging users to give your app a fair review and write what they truly think of it. Instead, you want to filter those to only positives, and that is indeed gaming the system, you quite frankly want to have a cake and eat it too.

I don't get this. If an app asks "Do you like this app?" and you get a negative response why is connecting them with real human customer service to figure out their problem a bad thing? Apple is the third party in this interaction. The app itself is an extension of your own business, so why should Apple be the arbiter of everything? I get it if you are pretending to be Apple and have a similar star rating/review form...but in most all cases I've seen there is a clear distinction of what you are doing.

If I order a steak at a restaurant and it is overdone, I tell the waiter, I don't eat it and go immediately post a 1 star yelp review. I mention that in the review later on, but their response to my displeasure is part of the review itself.

Re: iOS and MacOS Developers Can Now Respond to Reviews

#156
post #52

Earlier quoted context omitted.

The people responding to you don't understand that without asking for reviews, your app will just die. Apple needs to stop nuking reviews/stars on every release (give us the option!), then we'd stop asking for reviews.

We understand, we just don't care.

You think you don't care, but look at your App Store purchase history from two or more years ago and see what is still around.

Re: iOS and MacOS Developers Can Now Respond to Reviews

#157
post #22

Earlier quoted context omitted.

There's an unfortunate cause of excessive app rating prompts — what's shown in search results/top charts/other areas is the average of the latest version, not the overall aggregate. If you're at a company that does scheduled releases (e.g. once every three weeks), you'll need to continually ask people to review the app to keep that rating high. Otherwise you only get ratings from new users and users that are disconte…

FYI, some people rate apps down when the apps beg for for reviews like that.

I do that if an app does not have a "never show again" button on the prompt, or the prompt shows despite having tapped that button. An automatic 1 star review.

Re: iOS and MacOS Developers Can Now Respond to Reviews

#158

Earlier quoted context omitted.

I've done a similar thing, but getting people to review is like pulling teeth. We've tried plenty ways to make this happen: 1. append a footer in the email asking for a review Finding: People ignore it. 2. include custom copy in the emails asking for a review People say yes yes, and then most do nothing. 3. The annoying rate us with stars popup and redirect to appstore. People rate 5 stars inapp, and then close down…

Don't you have to be logged in to the app store to review? I think many children (and some adults surely can't be arsed to log in, too) are logged out by default.

It seems Apple logs me out after a period of time (weeks) no matter how much activity they see - it's quite annoying.

I often need to re-authenticate to download a new app (irrespective of cost). I always need to re-authenticate to leave a review.

Re: iOS and MacOS Developers Can Now Respond to Reviews

#159
post #146

Earlier quoted context omitted.

Thing is, by doing this you are not encouraging users to give your app a fair review and write what they truly think of it. Instead, you want to filter those to only positives, and that is indeed gaming the system, you quite frankly want to have a cake and eat it too.

I don't get this. If an app asks "Do you like this app?" and you get a negative response why is connecting them with real human customer service to figure out their problem a bad thing? Apple is the third party in this interaction. The app itself is an extension of your own business, so why should Apple be the arbiter of everything? I get it if you are pretending to be Apple and have a similar star rating/review form…

And if you don't complain about anything and say you are happy, the restaurant doesn't immediately try to get a benefit from that by handing you a tablet and saying "please leave a yelp review now". And if they did, you probably would complain.

Re: iOS and MacOS Developers Can Now Respond to Reviews

#160

Earlier quoted context omitted.

I'm not sure about newer phones, but with iPhone 4S it took so much time to load appstore, that I'm usually giving up. AppStore is very slow application, it feels like bad website on 2G connection and I don't understand that.

I can't decide if you're trolling people or you don't realize how amazingly atypical your situation is. a) really old phone b) 2G connection. Yes everything is slow for you, and yes, that sucks, but the iPhone world (and phone networks) has largely moved on from that point. Asking for that stuff to be fast is like asking for major web sites to perform well on dialup. even if it _should_ happen, it isn't going to, and…

Poster said "it feels like bad website on 2G connection".
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