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iOS and MacOS Developers Can Now Respond to Reviews

developer.apple.com

11–20 of 222 posts

Re: iOS and MacOS Developers Can Now Respond to Reviews

#11
post #5
post #4

Earlier quoted context omitted.

Limited from a developer perspective but fantastic from a consumer one (except maybe the trial version stuff).

Not so fantastic, because it resets the ratings every update, which translates in developers constantly begging for stars...

Every update may be a bit excessive, but it's better than never. A review is made at a point in time and a product can get better or worse over time. If I ever get begged for stars though the app gets one star.

Re: iOS and MacOS Developers Can Now Respond to Reviews

#12
What I was really hoping for is a solution to the problem of every app begging me for a review after upgrading.

I get a "please review" popup pretty much every day. When I got back from Christmas vacation and synced a bunch of apps, my iPhone was painful to use for about three days and every app begged for my help.

I actually review apps I use and like, I just wish I didn't have to do it every update to help keep the developer eating.

Re: iOS and MacOS Developers Can Now Respond to Reviews

#13
post #8

Does anybody know what precautions or safeguards will be put in place to prevent fraudulent self-ratings? For instance, a malicious app could falsify the user data before submitting it using the new API, dark patterns in the feedback form (1 star could be the highest rating), or just omit sending in poor reviews altogether.

Don't they have a review process? Surely they'd just check all the places you use the new API.

Re: iOS and MacOS Developers Can Now Respond to Reviews

#14
post #13
post #8

Does anybody know what precautions or safeguards will be put in place to prevent fraudulent self-ratings? For instance, a malicious app could falsify the user data before submitting it using the new API, dark patterns in the feedback form (1 star could be the highest rating), or just omit sending in poor reviews altogether.

Don't they have a review process? Surely they'd just check all the places you use the new API.

Yeah I’m pretty sure you’d have to use private APIs to be able to fake reviews using the new controller. They’d probably ban your developer account if you tried this. Don’t think it would be worth it.

Re: iOS and MacOS Developers Can Now Respond to Reviews

#15

Well, it's a start? I know I'm not the first to stay it, but I'm still so shocked how limited the Mac App Store is. No trial versions, no in-app purchases, no subscriptions, etc. This has led to companies like Bohemian (makers of Sketch) [1] leaving the Mac App Store. I'm not being facetious when I ask people more knowledgeable than me: why does Apple put so little effort into the store? Is it just too small to warra…

Don't forget that Apple's draconian sandboxing limitations restrict entire categories of desktop applications from being sold on the Mac App Store.

When you've got an application like Coda from Panic that can't even manage to exist on the Store, that should be a sign that the thing needs to change.

Re: iOS and MacOS Developers Can Now Respond to Reviews

#16
post #8

Does anybody know what precautions or safeguards will be put in place to prevent fraudulent self-ratings? For instance, a malicious app could falsify the user data before submitting it using the new API, dark patterns in the feedback form (1 star could be the highest rating), or just omit sending in poor reviews altogether.

See the Dash fiasco for how complex the issue is and how it is getting some attention at the highest levels of Apple.

We could debate all day (see the other threads) about that particular case, but the bottom line is they're at least aware of potential abuses and working on them.

Re: iOS and MacOS Developers Can Now Respond to Reviews

#17

What I was really hoping for is a solution to the problem of every app begging me for a review after upgrading. I get a "please review" popup pretty much every day. When I got back from Christmas vacation and synced a bunch of apps, my iPhone was painful to use for about three days and every app begged for my help. I actually review apps I use and like, I just wish I didn't have to do it every update to help keep the…

I review every app that annoys me with a review popup, and voice my opinion about my most recent memory of the app (the annoying popup, 1 star).

Seems like enough people have started doing it that app developers no longger do this that much, at least on Android. There was even an article how to properly beg for reviews. Boils down to:

* Do it after you have delighted the user, not during startup.

* Do it respectfully without annoying the user (e.g. with an additional entry in a long scrolling list, not a modal dialog).

* Ask the user whether they're happy. If they say no, ask if they want to provide feedback (which you then read and act upon), if they say yes, you ask them if they're willing to leave a review. If they don't want to provide feedback/a review, you leave them alone.

Re: iOS and MacOS Developers Can Now Respond to Reviews

#18

What I was really hoping for is a solution to the problem of every app begging me for a review after upgrading. I get a "please review" popup pretty much every day. When I got back from Christmas vacation and synced a bunch of apps, my iPhone was painful to use for about three days and every app begged for my help. I actually review apps I use and like, I just wish I didn't have to do it every update to help keep the…

"Using the SKStoreReviewController API, you can ask users to rate or review your app while they're using it"

It sounds like this is the first step to a solution - route applications through this class and then Apple can add a preference to "take no action if nagged for reviews."

Re: iOS and MacOS Developers Can Now Respond to Reviews

#19
post #8

Does anybody know what precautions or safeguards will be put in place to prevent fraudulent self-ratings? For instance, a malicious app could falsify the user data before submitting it using the new API, dark patterns in the feedback form (1 star could be the highest rating), or just omit sending in poor reviews altogether.

It looks like the API is just a single "requestReview" call, and the UI and submission is handled outside the program's control.

Re: iOS and MacOS Developers Can Now Respond to Reviews

#20

Well, it's a start? I know I'm not the first to stay it, but I'm still so shocked how limited the Mac App Store is. No trial versions, no in-app purchases, no subscriptions, etc. This has led to companies like Bohemian (makers of Sketch) [1] leaving the Mac App Store. I'm not being facetious when I ask people more knowledgeable than me: why does Apple put so little effort into the store? Is it just too small to warra…

What I find pretty awful is all of the apps I bought aren't being upgraded even though they were really great when I bought them. I'd even pay money to upgrade them. So sad to see all that wasted effort.
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