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Ask HN: Product Managers, how did you get there and what's your background?

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Re: Ask HN: Product Managers, how did you get there and what's your background?

#11
I'm a Sr. PM at Amazon. Typically PMs start out in a technical role, such as writing code, then get an MBA and switch into a PM role.

My path was a little different, as I am neither a developer nor someone with an MBA - I worked on some personal projects early on (startups, tech focused non-profits) where I demonstrated basic PM/getting the right things done skills, and I combined that with some early experience I had as a program manager at Microsoft and as an undergrad intern within PM groups at other companies.

In terms of how to start, the 3 ways I can think of are:

1) Work as an engineer for some time, try to pick up roles such as being the scrum master, managing sprints etc. (or whatever equivalent your team is doing), then get an MBA - many companies will hire you for PM right out of MBA school with no prior experience

2) The program manager role at Microsoft is one of the few places where you can start in a role that is essentially junior product (they hire undergrads right out of school). If you can find other companies that have roles like this, that's one way to get into the PM role. Another one is Expedia I think, an MS spin-off.

3) Another way would be to go work at a startup where you can add PM input and grow into the role. This is what I would pick if I were to start over again.

Generally speaking I think companies are open-minded when hiring for the PM role - you don't have to fit an exact formula. In my experience people look for evidence of the following in your background:

1) Being able to think big and be truly creative

2) Being able to ship products (preferably you've actually shipped something already)

3) Being comfortable working with data (though my 2c is that we're over-doing this)

4) Having good decision-making frameworks for why, what and when the org should be building things

5) Being able to dive into the weeds of any domain without hesitation.

My team at Amazon is hiring PMs by the way. If you're interested in talking, feel free to send me a note.

Re: Ask HN: Product Managers, how did you get there and what's your background?

#12
My career was like support engineer->developer->project manager->product manager at the same company. Every step forward was initiated by a "global manager". Amazingly every time I felt bored and looked for a new job, I received an email that said something like "would you like to take new responsibilities? Here is what we offer..". 15 years passed like that. I am not even sure if I can quit now.

Re: Ask HN: Product Managers, how did you get there and what's your background?

#13
Customer Experience/Support was my main background. It really helps to understand a product when you support it first hand. Even when I was a PM, I devoted some time listening to support calls. Next, I went into QA/QE which was also useful.

Skills:

- Be a problem solver and work-around thinker

- Know when to say no and to whom

- Be a UX minded person

- Do not over-rely on numbers/data

- Be humble

Re: Ask HN: Product Managers, how did you get there and what's your background?

#14
I've been a product manager for about 2 years, coming from a development background, I suggest getting as much technical background as possible and a nice helping of people skills.

It's been said before but the PM is mainly a servant and facilitator, and it helps a lot if you know what you're talking about (we have a PM here that confuses VPNs with DNS, doesn't know how to report bugs, etc.)

IMHO, getting to be a PM is mostly demonstrating that you're dependable in a lower level position and showing that you have enough knowledge/leadership skills to get the job done.

Re: Ask HN: Product Managers, how did you get there and what's your background?

#15
post #11

I'm a Sr. PM at Amazon. Typically PMs start out in a technical role, such as writing code, then get an MBA and switch into a PM role. My path was a little different, as I am neither a developer nor someone with an MBA - I worked on some personal projects early on (startups, tech focused non-profits) where I demonstrated basic PM/getting the right things done skills, and I combined that with some early experience I ha…

I might take you up on your offer to send a note. What's the best way to send you a message? I do not want to side-track or pollute this thread. Thx.

Re: Ask HN: Product Managers, how did you get there and what's your background?

#16
post #15
post #11

I'm a Sr. PM at Amazon. Typically PMs start out in a technical role, such as writing code, then get an MBA and switch into a PM role. My path was a little different, as I am neither a developer nor someone with an MBA - I worked on some personal projects early on (startups, tech focused non-profits) where I demonstrated basic PM/getting the right things done skills, and I combined that with some early experience I ha…

I might take you up on your offer to send a note. What's the best way to send you a message? I do not want to side-track or pollute this thread. Thx.

I added a link to my linkedin profile - can you send me a message through that?

Re: Ask HN: Product Managers, how did you get there and what's your background?

#17
I'm a product manager for Lightcloud, a next-gen wireless lighting control system. I'm a generalist—undergrad in Architecture with a minor in Poetry, masters in technological art (ITP at NYU), self-taught programmer since elementary school (thanks Dad!).

My product management position grew out of a freelance job, where I was contracted to build a proof-of-concept for the products that we now install on sites all over the US. At first I was managing EVERYTHING, but gradually we spread things out effectively and I now do R&D for new products, high-level UX design of the software and as much of the hardware as I can, and coordinate engineering, sales, CMs, execs, etc. and whatever else needs doing to make sure the products get made and launched with the best possible UX.

> What skills must be demonstrable?

1. Talk to users/customers/salespeople. Understand the product, understand the customers, understand the market.

2. Understand your engineering team(s). Get them excited about the product and make sure they understand WHY the product is being designed/executed in the way that it is.

3. Be an innovative designer. Think laterally. Experience art. Invent new ways of addressing the customer's needs. Don't take 1 step back, don't take 10 steps back, take 100 steps back. Think about what the product is really doing and what the customer really needs. Strip it to the core and imagine the perfect solutions to the problems. Throw out how things are "normally" done (then reconsider them later). If you can't, then I guess at least hire an experienced, professional, creative UX designer.

4. Communicate exceedingly well. Reply to people immediately. Make sure they realize that you care about their needs and opinions. Be extremely accessible.

Re: Ask HN: Product Managers, how did you get there and what's your background?

#18
I started as a trainer/implementation person- and ended up doing so at a startup. The CEO was the product manager when I started - but when the time came to make that into a full time role, I had a good grasp of the customers and what they wanted (due to being on the front lines) and I got the job. Product Managers can come from anywhere - get in the door as a support person and work your way up. The key is understanding what customers want.

Many companies have Product Analysts or Associate Product Manager positions that feed into Product Manager positions.

Product Management can be relentless. You need to know everything that is going everywhere, and react to it to accomplish your goals.

Re: Ask HN: Product Managers, how did you get there and what's your background?

#19
I'm not a product manager. From my experience there are 2 types of product managers, and people got into these 2 types in 2 different way.

1. Former project manager gets product manager title as a symbolic promotion

2. A marketing guy simply begins calling himself as one. Well, marketing guys like to change their titles to whatever position is now trendy.

On the 1st type: no problem with those. A good project manager always knows what the project is about, so he knows the product by default even if managing product features is outside his ordination.

Re: Ask HN: Product Managers, how did you get there and what's your background?

#20
Junior positions I think not, especially as a Product Manager (well depending the size of your structure) is supposed to have lots of contacts, all the time, even when he's overloaded with tasks.

I know I wasn't in the same role, just mentionning what I witnessed regarding Product Managers where I worked in the past.. Having been a Product Owner for a couple of years in a 10k+ employees international company, just to name a few guys you need to meet regularly for the sake of your product, from makers to users :

Developpers teams, QA teams, Product Support Teams, Marketing teams, Finance teams, Sales teams (Global, Regional), Delivery teams (Global, Regional), Training teams (See a trend here?), Customers (from time to time, not counting support escalations).

Out of these exchanges you get your product needs and issues which you need to rationalise, plan and translate into features and fixes, plan a macro and micro roadmap including slightly-expected hotfixes, service packs, long term roadmap (to give your customers a sense of what's coming - up to 5y forecast sometimes), adding also various compliance rules on top of this (depending the market) and a frosting made of turn over rates plus international culture complexity.

Of course what I'm mentionning is not the whole world, but as far as I can tell it's a good picture of what you can expect from someone doing decent international product management.

Therefore, a junior Product Manager would be pretty much difficult to pull, unless you're hiring people who had the opportunity to cross the intellectual and business bridges (consumer/producer/user/support) a couple of times in their carreer (imagine yourself drafting your new product roadmap while travelling a plane to show up on site on a Friday in a customer's office to defend your product against a missing/crippling feature and try to propose a mitigation plan with the help of the local delivery team).

A Product Manager is in a sense a one man band, half Project Manager, half Architect, Salesman, Support Manager, Training manager, end user, customer, etc.

So, Junior without someone to back you up, I don't think so. Junior without having some experience of the Trenches, hardly, as you can easily be reckless toward the teams mentionned above and also miss some red flags ("ivory tower" syndrome).

If you find such an opportunity, be wary on the context and the expected work. This role can be more stressing and alienating than being a Project Manager because you are supposed to represent a Product in any aspect of it.

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