Earlier quoted context omitted.
Uber has done nearly everything right. I think its main vulnerability is that its laborers are a fickle bunch and Uber hasn't done enough to inspire any loyalty. All Uber drivers I talk to alternate between Uber and Lyft and exploit any promotions or incentives either firm offers. Uber has the opportunity to revolutionize not just logistics but also on-demand employment, but has lagged in the latter, leaving the door…
Uber's racing to make their drivers obsolete. They view them as an unwelcome cost and have no desire to spend resources making them loyal.
I had Uber eats delivered the other day by a guy driving a beautiful newish BMW who seemed like an out of work white collar worker, not a livery driver. There is tremendous value in having short-term, minimal commitment structured employment options available, the services I recommend offer more value to employees than they cost because they are hard to find in a turnkey fashion for someone who needs them.