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HTTPS on NYTimes.com

open.blogs.nytimes.com

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Re: HTTPS on NYTimes.com

#61

Post by Someone1234 »

cesarb wrote: post #53

Interestingly, Certificate Patrol warned me that the certificate at that site changed from a "Domain Validation" to an "Organization Validation" certificate from the same CA. Why did they do that change, and what would be the advantage for them of an OV instead of a DV certificate?

OV are considered more secure than DV due to the higher registration requirements[0]. Additionally a DV certificate is good for a single domain, OV certificates are good for all of that organisation's domains. For example the NYT's certificate is valid for:

      DNS Name=nytimes.com
      DNS Name=*.blogs.nytimes.com
      DNS Name=*.blogs.stg.nytimes.com
      DNS Name=*.dev.nytimes.com
      DNS Name=*.nyt.com
      DNS Name=*.nytimes.com
      DNS Name=*.stg.nytimes.com
This simplifies deployment significantly.

[0] https://www.ssl.com/article/dv-ov-and-ev-certificates/

Re: HTTPS on NYTimes.com

#62

Post by GCA10 »

caconym_ wrote: post #41

The thing the NYT needs to fix (as of earlier last year) is the fact that you can't cancel your subscription without calling them (which is not the case for signing up). I spent 20 minutes[1] on the phone telling them that yes, I really did want to cancel. It was a worse experience than dealing with Comcast, not least because I felt bad for the poor woman who obviously had some financial incentive to get me to stay o…

Echoes of Comcast ... the NYT is constantly promoting 50% off the posted rates for new subscribers, without ever offering such terms to existing customers. But if you're a "frustrated" long-time customer who's on the verge of canceling, then suddenly the 50% discount is rolled out.

In most other industries, loyal customers get better treatment. Or it's the same deal for everyone. These sorts of inverted pricing structures may squeeze more revenue out of a few long-term, inattentive customers, but the hidden cost in churn, irritation and haggling is considerable.

Re: HTTPS on NYTimes.com

#63

Post by dazc »

caconym_ wrote: post #41

The thing the NYT needs to fix (as of earlier last year) is the fact that you can't cancel your subscription without calling them (which is not the case for signing up). I spent 20 minutes[1] on the phone telling them that yes, I really did want to cancel. It was a worse experience than dealing with Comcast, not least because I felt bad for the poor woman who obviously had some financial incentive to get me to stay o…

Same problem in the Uk; The Times was the best online news site by a long stretch but when they went behind a paywall the biggest disincentive to subscribe was the phone only cancellation policy.

As a comparison (although not directly related), I think this is where Netflix gained traction initially here because despite having an uninspiring catalogue the option of a frictionless cancellation made in it an, almost, no-risk proposition.

Re: HTTPS on NYTimes.com

#64

Post by caconym_ »

GCA10 wrote: post #62
caconym_ wrote: post #41

The thing the NYT needs to fix (as of earlier last year) is the fact that you can't cancel your subscription without calling them (which is not the case for signing up). I spent 20 minutes[1] on the phone telling them that yes, I really did want to cancel. It was a worse experience than dealing with Comcast, not least because I felt bad for the poor woman who obviously had some financial incentive to get me to stay o…

Echoes of Comcast ... the NYT is constantly promoting 50% off the posted rates for new subscribers, without ever offering such terms to existing customers. But if you're a "frustrated" long-time customer who's on the verge of canceling, then suddenly the 50% discount is rolled out. In most other industries, loyal customers get better treatment. Or it's the same deal for everyone. These sorts of inverted pricing struc…

> But if you're a "frustrated" long-time customer who's on the verge of canceling, then suddenly the 50% discount is rolled out.

Yes, IIRC the reason it was such an exhausting call is that they offered me a series of no less than 3, maybe more, progressively larger discounts. I simply wasn't interested, for my own reasons which are even less relevant to this thread than my original comment was.

Re: HTTPS on NYTimes.com

#67

Post by stephancoral »

dazc wrote: post #63
caconym_ wrote: post #41

The thing the NYT needs to fix (as of earlier last year) is the fact that you can't cancel your subscription without calling them (which is not the case for signing up). I spent 20 minutes[1] on the phone telling them that yes, I really did want to cancel. It was a worse experience than dealing with Comcast, not least because I felt bad for the poor woman who obviously had some financial incentive to get me to stay o…

Same problem in the Uk; The Times was the best online news site by a long stretch but when they went behind a paywall the biggest disincentive to subscribe was the phone only cancellation policy. As a comparison (although not directly related), I think this is where Netflix gained traction initially here because despite having an uninspiring catalogue the option of a frictionless cancellation made in it an, almost, n…

Just use Incognito mode and clear your cookies. The NYT paywall is a joke

Re: HTTPS on NYTimes.com

#69

Post by caf »

GCA10 wrote: post #62
caconym_ wrote: post #41

The thing the NYT needs to fix (as of earlier last year) is the fact that you can't cancel your subscription without calling them (which is not the case for signing up). I spent 20 minutes[1] on the phone telling them that yes, I really did want to cancel. It was a worse experience than dealing with Comcast, not least because I felt bad for the poor woman who obviously had some financial incentive to get me to stay o…

Echoes of Comcast ... the NYT is constantly promoting 50% off the posted rates for new subscribers, without ever offering such terms to existing customers. But if you're a "frustrated" long-time customer who's on the verge of canceling, then suddenly the 50% discount is rolled out. In most other industries, loyal customers get better treatment. Or it's the same deal for everyone. These sorts of inverted pricing struc…

Insurance is another industry with the same inverted pricing structure.

Re: HTTPS on NYTimes.com

#70

Post by dazc »

stephancoral wrote: post #67
dazc wrote: post #63

Earlier quoted context omitted.

Same problem in the Uk; The Times was the best online news site by a long stretch but when they went behind a paywall the biggest disincentive to subscribe was the phone only cancellation policy. As a comparison (although not directly related), I think this is where Netflix gained traction initially here because despite having an uninspiring catalogue the option of a frictionless cancellation made in it an, almost, n…

Just use Incognito mode and clear your cookies. The NYT paywall is a joke

Sure, that works fine for specific articles but I miss the serendipity.
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