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Think twice before signing subscription to Adobe products

forums.adobe.com

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Re: Think twice before signing subscription to Adobe products

#41

Post by Retric »

TheAceOfHearts wrote: post #36
KKKKkkkk1 wrote: post #20

Earlier quoted context omitted.

Your comment about a case-sensitive filesystem on macOS made me curious. Are you using APFS or anything else? What's your motivation to using a custom filesystem?

I'm using case-sensitive HFS+. When I last reinstalled macOS on my laptop it was one of the options available. I thought about it and thought a case-sensitive file system was more sensible. Any problems with case-sensitive file systems must be solved if we want a smooth migration to APFS, which is case-sensitive. I've already reported or helped fix a handful of minor bugs related to case-sensitivity.

I can't see the advantage to having two files open and Open in the same directory. Why would you want that?

Re: Think twice before signing subscription to Adobe products

#42

Post by akjainaj »

Can't you just... call your bank and tell them to reject any payment requests from Adobe? It puzzles me to see so many people in that thread saying they've been charged for months and can't stop it... if that happens to you, your problem might be something else...

Re: Think twice before signing subscription to Adobe products

#44

Post by ganeshkrishnan »

greenspot wrote: post #28

It gets even worse if you need to do subscriptions for your team. The management console is an utter joke. Adobe owns some of the killer apps of the creative industry but there are alternatives: Photo editing (Photoshop): - Windows: Gimp, Xara Photo, Affinity Photo, Corel Photo. Paint.net - macOS: Pixelmator, Affinity Photo, Gimp Vector editing for digital (Adobe had Fireworks but abandoned it, Illustrator is rather…

Linux gets no love?

Re: Think twice before signing subscription to Adobe products

#45

Post by 6DM »

oktaysafak wrote: post #19
TheAceOfHearts wrote: post #14

I recently tried to subscribe with Adobe. I really only wanted access to two apps: Illustrator and Photoshop. I have absolutely no use for any of their other apps, and I hate all their cloud stuff. Unfortunately, that forces you to buy a $50/mo plan. Regardless, I thought it'd still be worth it, so I was willing to pay the price. After subscribing I download their Creative Cloud installer, only to find out it doesn't…

All you have to do is make sure that your credit card has no limit. They try to charge it a couple of times in a week (I think it is called the grace period) and when they can't charge it, they automatically drop your subscription, and without any penalties. This happened to me once, I was on a discount plan and tried to reinstate my subscription but their system is so complicated that although the rep tried to help,…

But then wouldn't you just have to deal with debt collectors calling?

Re: Think twice before signing subscription to Adobe products

#46

Post by xrisk »

Retric wrote: post #41
TheAceOfHearts wrote: post #36

Earlier quoted context omitted.

I'm using case-sensitive HFS+. When I last reinstalled macOS on my laptop it was one of the options available. I thought about it and thought a case-sensitive file system was more sensible. Any problems with case-sensitive file systems must be solved if we want a smooth migration to APFS, which is case-sensitive. I've already reported or helped fix a handful of minor bugs related to case-sensitivity.

I can't see the advantage to having two files open and Open in the same directory. Why would you want that?

I have had zip files fail to extract because of a file and a directory with the same name but different casing... Perhaps the question is: why wouldn't you want it?

Re: Think twice before signing subscription to Adobe products

#47

Post by Oletros »

EugeneOZ wrote: post #4
grzm wrote: post #3

Earlier quoted context omitted.

No way to cancel? Can you stop payment?

No, user can't remove/change card data or cancel subscription. And when I contact their support, they don't do nothing. They promise "we will cancel soon" but nothing happens.

I have very visible options to cancel the plans and to change the payment options. In fact I changed them when my old card was cancelled

Re: Think twice before signing subscription to Adobe products

#48

Post by rwallace »

andybak wrote: post #26
DonHopkins wrote: post #21

Notice how Adobe support staff are quick to address each individual complaining customer's short term one-off problem of unsubscribing, yet they never acknowledge that there is a general overarching problem with unsubscribing being impossible because of their broken looping web site, or promise to fix the actual cause of such a frequent and long standing problem. Why, after the many years the problem has been repeate…

Alternatively - it might be typical big company bureaucracy. These staff members might simply not have an effective way to communicate with anyone that could fix the underlying problem - without going seriously out of their way and maybe missing a few targets as a result.

Such theories can easily be tested with a simple thought experiment: suppose there were a similar bug at the other end of the pipeline, in the subscribe feature. How long would it take for the bug to be fixed?

Re: Think twice before signing subscription to Adobe products

#50

Post by CyberDildonics »

Taking a more bird's eye view, this is what happens when to buy something you have to give over the information that lets anyone take money from you.

Things like this would probably be better served in many ways, such as putting money on a temporary credit card.

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