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Think twice before signing subscription to Adobe products

forums.adobe.com

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Re: Think twice before signing subscription to Adobe products

#31

Post by icantdrive55 »

TheAceOfHearts wrote: post #14

I recently tried to subscribe with Adobe. I really only wanted access to two apps: Illustrator and Photoshop. I have absolutely no use for any of their other apps, and I hate all their cloud stuff. Unfortunately, that forces you to buy a $50/mo plan. Regardless, I thought it'd still be worth it, so I was willing to pay the price. After subscribing I download their Creative Cloud installer, only to find out it doesn't…

It's all carefully thought out, by some MBA Dinkleberry, or the "sophisticated-slick" CEO. They would rather have you procrastinate the unsubscribe. "I'll do it tomorrow?" Every day they have you, they make money.

Even the FB requires 10 clicks to deactivate.

Re: Think twice before signing subscription to Adobe products

#33

Post by falcolas »

basicplus2 wrote: post #6

Sometimes you just have to cancel your credit card and get a new one. I had to do this with d××× the rip off merchants in Australia who refused to acknowledge or fix issues with their non functioning wifi broadband service years ago. Only THEN did they contact me saying give us money, so I sent a complaint to the ombudsman and they suddenly said you don't owe us anything and cancelled the $300 they said I owed.

Canceling your credit card may not always work; there are methods in play which let companies who provide subscriptions to get your updated card information and continue to charge you.

In its most innocent form, this is useful when your card naturally expires (or is reissued), since you don't have to go back and re-setup your CC with dozens of companies. In its most nefarious, there is no way to stop charges short of completely shutting down a CC account.

Re: Think twice before signing subscription to Adobe products

#34

Post by phaed »

tiatia wrote: post #18
edko wrote: post #15

Some years ago, I bought a perpetual license for FlashBuilder 4.7. Recently, it failed to build an Air package because the product, which hasn't been updated for years, connects to an obsolete time server. To fix the problem, I followed the directions in Adobe's support site. Right after doing this, it asked me to re-enter my license key. It rejected it, saying it was no longer valid. A license that was sold as perpe…

Email them, ask your money back.

Doubt that is going to be any easier to get them to do.

Re: Think twice before signing subscription to Adobe products

#35

Post by infosample »

username223 wrote: post #29

This is why you should never sign up for automatic billing. I had an issue with Verizon some years ago, and was glad I had taken the time to explicitly pay my bill every month. I told a customer service person to cancel my account at the end of my contract. When this didn't happen, and I kept receiving bills, I spent some time trying to navigate customer retention (i.e. "customer disservice") without much luck. Fortu…

Make sure they don't put it on your credit report.

Re: Think twice before signing subscription to Adobe products

#36

Post by TheAceOfHearts »

KKKKkkkk1 wrote: post #20
TheAceOfHearts wrote: post #14

I recently tried to subscribe with Adobe. I really only wanted access to two apps: Illustrator and Photoshop. I have absolutely no use for any of their other apps, and I hate all their cloud stuff. Unfortunately, that forces you to buy a $50/mo plan. Regardless, I thought it'd still be worth it, so I was willing to pay the price. After subscribing I download their Creative Cloud installer, only to find out it doesn't…

Your comment about a case-sensitive filesystem on macOS made me curious. Are you using APFS or anything else? What's your motivation to using a custom filesystem?

I'm using case-sensitive HFS+. When I last reinstalled macOS on my laptop it was one of the options available. I thought about it and thought a case-sensitive file system was more sensible.

Any problems with case-sensitive file systems must be solved if we want a smooth migration to APFS, which is case-sensitive. I've already reported or helped fix a handful of minor bugs related to case-sensitivity.

Re: Think twice before signing subscription to Adobe products

#37

Post by jclardy »

apercu wrote: post #12

I really hate Adobes subscription model. I completely understand why they are doing (increase revenue, decrease piracy) but rather than support it I simply stopped using their products. I had a bit of a work around to get a monthly AI subscription cancelled, but it wasn't as bad as some of these examples. That's not an option for many people though.

I don't mind the subscription that much personally, but what I do mind is their scam of making it seem like a monthly subscription when it is actually yearly. To cancel they make you pay half of whatever your "leftover" subscription rate is, so if you are on the $50/mo plan you have to pay $25/month * however many months are left till your actual yearly renewal date. This is hidden in their terms and not actually stated anywhere that I saw on the main sub pages.

This model is fine for companies and large businesses, but for small time contractors that might only need software for a month or two it is a complete scam. I missed my renewal date this past year but in the mean time I've started gathering alternatives for all the software I use from Adobe.

Re: Think twice before signing subscription to Adobe products

#38

Post by jclardy »

greenspot wrote: post #28

It gets even worse if you need to do subscriptions for your team. The management console is an utter joke. Adobe owns some of the killer apps of the creative industry but there are alternatives: Photo editing (Photoshop): - Windows: Gimp, Xara Photo, Affinity Photo, Corel Photo. Paint.net - macOS: Pixelmator, Affinity Photo, Gimp Vector editing for digital (Adobe had Fireworks but abandoned it, Illustrator is rather…

This is a good list. The alternatives have seriously improved in the last few years (Seemingly after Creative Cloud became a thing.) I've been using Pixelmator over photoshop and Sketch over illustrator for the past few months and it has been great for the most part. I'm not a pro user of either (I'm more on the dev side) but they have served my uses well.

Re: Think twice before signing subscription to Adobe products

#39

Post by iamvfl »

Unfortunately, Adobe is a terrible company these days. I had been using their products for over a decade, so unsubscribing and vowing never to work with their software again was not an easy decision for me. It sucks, because I think their software is great, but the company has completely lost my business.

Re: Think twice before signing subscription to Adobe products

#40

Post by jpalomaki »

It is convenient to have a service where you can generate "virtual credit cards" and set monthly or all-time spending limits to each of them separately and close the cards when you need.

In Finland we have Aktia Wallet[1], but probably similar services exist in other markets as well.

[1] https://aktiawallet.fi/web/

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