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As an addition: today Adobe sent me email that they are going to increase price (2x) and there is no way to cancel subscription.
That's not an option for many people though.
Earlier quoted context omitted.
No way to cancel? Can you stop payment?
No, user can't remove/change card data or cancel subscription. And when I contact their support, they don't do nothing. They promise "we will cancel soon" but nothing happens.
Support promise the subscription will be cancelled and I will receive confirmation email within 2-3 hours. Now, a day has passed and still not even a single email from Adobe. I choose to have support transcript sent to my email though, just in case it wasn't cancelled.
Unsubscribing wasn't that bad, though. They have a bullshit popup where they force you to give a reason. But afterwards, it seems to have gone fine. We'll see if any charges show up next month.
Honestly, this is a huge problem with all subscription services. I should be able to easily unsubscribe from anything without having to jump through a bunch of hoops. I don't want to have to speak with anyone on the phone, nor should I be forced to tell you why I'm unsubscribing. This is an area where I believe we might need a bit more legislation. I've read stories of people trying to unsubscribe from Comcast and getting immediately passed along to their retention department.
Their support was completely worthless: after being redirected to five different support teams that had no clue how to solve my issue, I realized I was never going to get a solution, and gave up.
My personal lesson learned: never buy or use anything from Adobe ever again.
Update: Adobe made this thread of forum hidden (only visible for registered users). Bad move, Adobe. Here is public copy: https://cdn.rawgit.com/e-oz/79954d0d7fff37b5f3c8d322202721be...
It's also three years old...
I recently tried to subscribe with Adobe. I really only wanted access to two apps: Illustrator and Photoshop. I have absolutely no use for any of their other apps, and I hate all their cloud stuff. Unfortunately, that forces you to buy a $50/mo plan. Regardless, I thought it'd still be worth it, so I was willing to pay the price. After subscribing I download their Creative Cloud installer, only to find out it doesn't…
Some years ago, I bought a perpetual license for FlashBuilder 4.7. Recently, it failed to build an Air package because the product, which hasn't been updated for years, connects to an obsolete time server. To fix the problem, I followed the directions in Adobe's support site. Right after doing this, it asked me to re-enter my license key. It rejected it, saying it was no longer valid. A license that was sold as perpe…
I recently tried to subscribe with Adobe. I really only wanted access to two apps: Illustrator and Photoshop. I have absolutely no use for any of their other apps, and I hate all their cloud stuff. Unfortunately, that forces you to buy a $50/mo plan. Regardless, I thought it'd still be worth it, so I was willing to pay the price. After subscribing I download their Creative Cloud installer, only to find out it doesn't…
I recently tried to subscribe with Adobe. I really only wanted access to two apps: Illustrator and Photoshop. I have absolutely no use for any of their other apps, and I hate all their cloud stuff. Unfortunately, that forces you to buy a $50/mo plan. Regardless, I thought it'd still be worth it, so I was willing to pay the price. After subscribing I download their Creative Cloud installer, only to find out it doesn't…