Earlier quoted context omitted.
Riding in an Uber Pool has always been perfectly pleasant for me. Quiet and awkward in some cases, but not unpleasant. Some basic restrictions about not cramming people into the vehicle like it's a clown car should alleviate most concerns about unpleasantness, I'd think.
I took an uber pool on a normally 30 minute drive. It took 1.15 hours. Made 4 other pickups and drop offs on our way back. I'm okay when ride sharing means 30% longer trip times. But 150% longer was too much for me.
In that case I'd definitely contact Uber. Sounds like the driver didn't drive as he was supposed to.