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Can you share the store URL? Please check my profile. I wonder, how do you deal with customs issues? I've had issues in the past while shipping outside EU and customers always expected me to solve the issues for them
Yes, here's my URL, feel free to share =) http://modshop.guitars/ For customer issues, you just need to be responsive and as helpful as you can be. I've also had issues shipping outside the US, but Shopify (the platform that I use) lets you disable shipping outside of certain countries. I've had some issues shipping to Canada, (never had an EU customer), so I only ship within the USA now. And changing that was only a…
Do you use Shopify for any specific reason? Or it simply satisfies your needs?
Last question (I promise!): Do you place the orders manually or do you have any sort of automated system integrated with your supplier?