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I'm looking for a clean application to keep track of issues and support requests with good reporting capabilities.
What are you using for this?
http://getsatisfaction.com/ or http://lighthouseapp.com/
I'm talking more about when users register an issue about your startup/site/service that you need to track and resolve. Lighthouse seems to be more about internal project management, and I'm confused about how Getsatisfaction relates to this?
I've been using Zendesk at the company I work at for about a month and at first I didn't like it, but after getting used to it, it's not that bad. We don't use the public forums however, so I can't speak to that. But reply via email, iPhone app, and the macros are all nice touches.
Tracker is lightweight, fast, and has exceptional search and email integration. The web interface is quite quick and has some nice features, but you can also perform most functions (replying to customers, creating tickets, commenting) straight from your mail client.
We're currently in private beta, but if you're interested you can email me at dave AT madwombat DOT com, and I'll set you up with an account.
http://getsatisfaction.com/ or http://lighthouseapp.com/
Thanks for your comment. I'm talking more about when users register an issue about your startup/site/service that you need to track and resolve. Lighthouse seems to be more about internal project management, and I'm confused about how Getsatisfaction relates to this?
The only reasonable hosted support system out there is Zendesk, and unfortunately it's more "good" than "great".