Live data from Hacker News

Insurance firm to replace human workers with AI system

mainichi.jp

1–10 of 71 posts

Re: Insurance firm to replace human workers with AI system

#2
I would love a 6 month or 1 year follow up story on the success or failure of such initiatives. Hearing about the plans of a company to implement a massive software system that affects core business processes is akin to hearing about the plans of someone to change a habit--things often work out as planned, but also can fail miserably.

Re: Insurance firm to replace human workers with AI system

#3
post #2

I would love a 6 month or 1 year follow up story on the success or failure of such initiatives. Hearing about the plans of a company to implement a massive software system that affects core business processes is akin to hearing about the plans of someone to change a habit--things often work out as planned, but also can fail miserably.

c.f. blockchain initiatives. All the announcements get wide publicity, their failure or quiet scrapping much more rarely.

Re: Insurance firm to replace human workers with AI system

#4
post #2

I would love a 6 month or 1 year follow up story on the success or failure of such initiatives. Hearing about the plans of a company to implement a massive software system that affects core business processes is akin to hearing about the plans of someone to change a habit--things often work out as planned, but also can fail miserably.

I thought the studies showed that changing habits and implementing massive software systems tend to fail?

Re: Insurance firm to replace human workers with AI system

#5
post #2

I would love a 6 month or 1 year follow up story on the success or failure of such initiatives. Hearing about the plans of a company to implement a massive software system that affects core business processes is akin to hearing about the plans of someone to change a habit--things often work out as planned, but also can fail miserably.

I thought the studies showed that changing habits and implementing massive software systems tend to fail?

Changing habits work when it is done in lots of small steps. Like run 5 mins longer each day. Enterprise systems are like saying, next year I will run a marathon.

Re: Insurance firm to replace human workers with AI system

#7
post #2

I would love a 6 month or 1 year follow up story on the success or failure of such initiatives. Hearing about the plans of a company to implement a massive software system that affects core business processes is akin to hearing about the plans of someone to change a habit--things often work out as planned, but also can fail miserably.

c.f. blockchain initiatives. All the announcements get wide publicity, their failure or quiet scrapping much more rarely.

Yes, but it is like a VC portfolio, the payoff on the few that get to prime time is huge

Re: Insurance firm to replace human workers with AI system

#8
post #2

I would love a 6 month or 1 year follow up story on the success or failure of such initiatives. Hearing about the plans of a company to implement a massive software system that affects core business processes is akin to hearing about the plans of someone to change a habit--things often work out as planned, but also can fail miserably.

I thought the studies showed that changing habits and implementing massive software systems tend to fail?

Ha, I guess I was giving the benefit of the doubt.

Certainly you hear more about the failures, but that be because they get better press. Not sure about any studies, would love to see a link or two if you have them lying around.

Re: Insurance firm to replace human workers with AI system

#10
post #9

Feels like many insurance companies have replaced humans with a simple printf("No payout"). They only pay in the rare case when someone manages to raise a social media shitstorm.

I have had good luck with complaining to my local health insurance regulator.
Post reply on HN