181–190 of 218 posts
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Really? To me, Amazon is one of the most customer-centric companies out there today.
That's literally the mission statement of the company.
This is obviously part of Amazon's effort to build out their own delivery network in order to muscle out fedex, ups, usps, etc. If their drivers aren't delivering packages they can be delivering food. That makes their whole delivery network stronger because it allows them to have more drivers employed driving around town all the time. It's the same reason Uber got into food delivery.
If I am with a group of people we can go to restaurant anyway. On the other hand, eating out alone is awkward, so ordering online becomes more attractive.
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I guess I don't have that much faith in Amazon's ability to prioritize the customer over themselves (i.e., prioritize routing for the least amount of driving, regardless of what is being delivered).
But making sure the customer is satisfied, with hot food, is in Amazon's interest otherwise the customer won't order again or will ask for their money back. In your mind if Amazon was optimising for their convenience alone they'd just pocket your money and not bother to ever deliver anything? Because that would the most convenient option for them.
That's called fraud and isn't generally considered a business model so much as a criminal enterprise
This is obviously part of Amazon's effort to build out their own delivery network in order to muscle out fedex, ups, usps, etc. If their drivers aren't delivering packages they can be delivering food. That makes their whole delivery network stronger because it allows them to have more drivers employed driving around town all the time. It's the same reason Uber got into food delivery.
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>Amazon's ability to prioritize the customer over themselves Can you give some examples of times when Amazon HASN'T put the desires of the vast majority of customers first?
There are many examples. Here is an obvious one - when Amazon stopped selling Apple TVs to punish Apple. Hard to see how this is good for consumers. http://www.slate.com/blogs/moneybox/2015/10/01/amazon_blocks...
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Do you mean GPS tracking of your takeaway delivery? I've never understood why someone would want to be glued to their phone/tablet watching every move their pizza makes. Seriously, just why would you possibly care what street it's currently on?
It seems like a violation of the privacy of other customers, too. Everywhere your food stops you can surmise there was another delivery.
This is particularly useful for me as I then know when to listen out for the door, and I've confidence in the ETA knowing they're just a street away from me.
Earlier quoted context omitted.
I guess I don't have that much faith in Amazon's ability to prioritize the customer over themselves (i.e., prioritize routing for the least amount of driving, regardless of what is being delivered).
Really? To me, Amazon is one of the most customer-centric companies out there today.
[1] https://www.thestreet.com/story/13248764/1/amazons-got-its-s...
This must be worrying for JustEat who just purchased HungryHouse. Amazon getting in on your business is never great.
Earlier quoted context omitted.
That's literally the mission statement of the company.
Overall mission statements have low correlation with behavior. Enron's motto was "Respect, Integrity, Communication and Excellence."