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Amazon Restaurants

primenow.amazon.com

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Re: Amazon Restaurants

#141

Post by mulmen »

Finnucane wrote: post #91
dmurray wrote: post #83

Earlier quoted context omitted.

I think Amazon will figure out that hot food needs to be delivered fast and will generally get prioritised over delivering a TV. > For myself, I usually prefer to just go and pick up myself; that's almost always the fastest option. Most people don't care about getting the absolute fastest option, or if they do, they will still compromise for convenience.

I guess I don't have that much faith in Amazon's ability to prioritize the customer over themselves (i.e., prioritize routing for the least amount of driving, regardless of what is being delivered).

Have you ever done business with Amazon? You do realize the food delivery isn't being done from a warehouse with pizzas on the shelf right?

Your assumption runs contrary to the core idea of Amazon. Customer experience is the absolute most important thing.

Re: Amazon Restaurants

#142

Post by chrisseaton »

Finnucane wrote: post #91
dmurray wrote: post #83

Earlier quoted context omitted.

I think Amazon will figure out that hot food needs to be delivered fast and will generally get prioritised over delivering a TV. > For myself, I usually prefer to just go and pick up myself; that's almost always the fastest option. Most people don't care about getting the absolute fastest option, or if they do, they will still compromise for convenience.

I guess I don't have that much faith in Amazon's ability to prioritize the customer over themselves (i.e., prioritize routing for the least amount of driving, regardless of what is being delivered).

But making sure the customer is satisfied, with hot food, is in Amazon's interest otherwise the customer won't order again or will ask for their money back.

In your mind if Amazon was optimising for their convenience alone they'd just pocket your money and not bother to ever deliver anything? Because that would the most convenient option for them.

Re: Amazon Restaurants

#143

Post by byoung2 »

Finnucane wrote: post #77
guelo wrote: post #50

This is obviously part of Amazon's effort to build out their own delivery network in order to muscle out fedex, ups, usps, etc. If their drivers aren't delivering packages they can be delivering food. That makes their whole delivery network stronger because it allows them to have more drivers employed driving around town all the time. It's the same reason Uber got into food delivery.

Does that mean your food delivery depends on the package delivery schedule? "Sorry your pizza is cold but we had to deliver a TV first." For myself, I usually prefer to just go and pick up myself; that's almost always the fastest option.

For myself, I usually prefer to just go and pick up myself; that's almost always the fastest option.

For people with small kids, driving to pick up food can be a huge production, with car seats, diaper bags, strollers, etc. Curbside pickup helps, but delivery is so much easier, and sometimes just as fast.

Re: Amazon Restaurants

#144

Post by rgawdzik »

BHSPitMonkey wrote: post #139

Question for the HN mods (and community): At what point is a post like this not simply an advertisement? This isn't a link to a press release, an article, a blog post, etc. that discusses the project, and this isn't even new (I've been getting snail mail ads for this for a month or two). Should big companies just start linking directly to things they want us to buy on HN, with no context? Is that encouraged here?

I think it's a gray area where voting should decide. Articles/blog posts/etc can be pure advertisements as well.

Re: Amazon Restaurants

#145

Post by deanCommie »

enraged_camel wrote: post #103
ChadMoran wrote: post #89

Earlier quoted context omitted.

As a Software Engineer with Amazon I have only great things to say. EDIT: I've been at Amazon over 5 years.

I don't think we can use that as a benchmark, since software engineers are treated much better on average across the industry. IMO, the best indication of a company's general sense of ethics is the way they treat their lowest-paid employees. Amazon doesn't instill confidence in that regard.

If you ask Amazon warehouse workers who've worked at numerous large fulfillment centers for different companies, they say that by and large the work is about the same everywhere. Tough and not very well paid, but what do you expect for completely menial labour that will be replaced with robots in a couple of years.

Re: Amazon Restaurants

#146

Post by [deleted] »

Finnucane wrote: post #91
dmurray wrote: post #83

Earlier quoted context omitted.

I think Amazon will figure out that hot food needs to be delivered fast and will generally get prioritised over delivering a TV. > For myself, I usually prefer to just go and pick up myself; that's almost always the fastest option. Most people don't care about getting the absolute fastest option, or if they do, they will still compromise for convenience.

I guess I don't have that much faith in Amazon's ability to prioritize the customer over themselves (i.e., prioritize routing for the least amount of driving, regardless of what is being delivered).

[deleted]

Re: Amazon Restaurants

#147

Post by amzn-throw »

ChadMoran wrote: post #89
wineisfine wrote: post #88

As a consumer I couldn't be more then delighted by the Amazon (customer) service. However, when I read how they threat their employees: it sounds horrible. Let's hope they never get to the tipping point that they can threat Restaurants, like their employees. That said: I like it that they try out new things and don't care about failing.

As a Software Engineer with Amazon I have only great things to say. EDIT: I've been at Amazon over 5 years.

Also Amazon SDE for 4 years in 3 different offices. Nothing but great things to say.

The recent HackerNews Amazon hate-train has been a huge bummer and mostly does not reflect reality.

Re: Amazon Restaurants

#148

Post by mulmen »

softawre wrote: post #131
Finnucane wrote: post #91

Earlier quoted context omitted.

I guess I don't have that much faith in Amazon's ability to prioritize the customer over themselves (i.e., prioritize routing for the least amount of driving, regardless of what is being delivered).

Really? To me, Amazon is one of the most customer-centric companies out there today.

That's literally the mission statement of the company.

Re: Amazon Restaurants

#149

Post by euphoria83 »

BHSPitMonkey wrote: post #139

Question for the HN mods (and community): At what point is a post like this not simply an advertisement? This isn't a link to a press release, an article, a blog post, etc. that discusses the project, and this isn't even new (I've been getting snail mail ads for this for a month or two). Should big companies just start linking directly to things they want us to buy on HN, with no context? Is that encouraged here?

Since this is a community that cares equally about new ventures and technology, a direct pointer to a new venture makes sense. The community is getting introduced to the venture directly and is free to click around to understand more.

Re: Amazon Restaurants

#150

Post by petra »

Animats wrote: post #128

So far, Amazon is just delivering for others. But perhaps they'll get into preparing food as well. Unlike Google, Facebook, GrubHub, Postmates, and Doordash, Amazon is willing to build physical infrastructure and hire people. Amazon could set up a large scale centralized catering operation like LSG Sky Chefs, which makes airline meals. For high-density metro areas, this could work quite well. Amazon could probably be…

I actually think the end goal for Amazon isn't making the food themselves(in a centralized operation), but creating a platform , across the US , where such businesses can operate and compete strongly , while owning the very cheap delivery network to corporate offices(and the network effects that come with it), and the customer relationship.

And the next step, is using that network to deliver chilled meals employees will take home(in an isolated container). At low enough price point, and high quality(which munchery seem to do) this could replace many dinners,a very big business , while also offering a disruptive attack on Walmart, and restaurants in general.

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