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Ask HN: What is something you do for clients that consistently blows them away?

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Re: Ask HN: What is something you do for clients that consistently blows them away?

#231

My answer here is more relevant to an e-commerce company but the basic idea can be adapted to any company. So, back in 1994, my dad and me started an ecommerce company (bikeworld.com) that sold bicycle parts online. It was an extension of his brick-and-mortar bicycle business and I took a couple of years leave from college to help him build it. He did one thing early on that generated amazing word-of-mouth support: s…

I put mints in my ebay shipments

Re: Ask HN: What is something you do for clients that consistently blows them away?

#232
post #210

My answer here is more relevant to an e-commerce company but the basic idea can be adapted to any company. So, back in 1994, my dad and me started an ecommerce company (bikeworld.com) that sold bicycle parts online. It was an extension of his brick-and-mortar bicycle business and I took a couple of years leave from college to help him build it. He did one thing early on that generated amazing word-of-mouth support: s…

Thanks for the story. Advanced Circuits (aka 4pcb.com) includes a package of microwave popcorn with every prototype order—since they know you will be up all night when the package arrives.

They used to (maybe still do) have a pizza & pop special for students. It was something like $199 to print 4 copies of your PCB and you get a large pizza and 2L of pop from Domino's Pizza. I got it as an engineering student in Canada, and was disappointed to learn upon delivery that the coupon could only be used in the USA. I had to wait to use it til my next climbing road trip to Red Rock Canyon.

Re: Ask HN: What is something you do for clients that consistently blows them away?

#233

My answer here is more relevant to an e-commerce company but the basic idea can be adapted to any company. So, back in 1994, my dad and me started an ecommerce company (bikeworld.com) that sold bicycle parts online. It was an extension of his brick-and-mortar bicycle business and I took a couple of years leave from college to help him build it. He did one thing early on that generated amazing word-of-mouth support: s…

Back in the late 90's and early 00's I did the same thing. We had an online record store, homebass, and we would give free records (mostly promos) to our best customers. I would also include a hand written note thanking them for their business.

Re: Ask HN: What is something you do for clients that consistently blows them away?

#234

My answer here is more relevant to an e-commerce company but the basic idea can be adapted to any company. So, back in 1994, my dad and me started an ecommerce company (bikeworld.com) that sold bicycle parts online. It was an extension of his brick-and-mortar bicycle business and I took a couple of years leave from college to help him build it. He did one thing early on that generated amazing word-of-mouth support: s…

Goulet pens, a favorite in the fountain pen community, includes a tootsie pop with orders. It's super nice of a touch, even for a person who doesn't dig them.

No one digs them. It's no longer the great depression.

Re: Ask HN: What is something you do for clients that consistently blows them away?

#235

Anticipate their emergency procedures, and ship them a binder wrapped with dire warnings should it be removed from the data center. Multiple customers have said this has saved their bacon.

could you please elaborate? What's in the binder?

Re: Ask HN: What is something you do for clients that consistently blows them away?

#236
post #48

Most of these seem to be very on the side of "I'm a company", so as a sole developer what I like to do for clients is implementing sockets into their apps. Adding sockets for, say, the 3 newest logs they get in real time. Or if they have anything that maps to a graph/app-overview just make sure that will always update in real time. It's not a huge time investment for me. Customers usually never request it specificall…

How would you export it to xls? ActiveX Excel controller ("in my time this was called COM", etc)? Open source library?

I've used this a couple of times: http://papaparse.com/

Re: Ask HN: What is something you do for clients that consistently blows them away?

#237
post #197
post #94

Whenever I find myself at my desk not knowing what to fill the next few minutes with, I tend to call a more or less random customer - the ones who USE our products, not the ones who procure them - and ask them what they think suck about our current offerings. Most educational, and it has resulted in a number of improvements to our product line (subsea handling equipment - used for deployment and maintenance of subsea…

I used to write software tools used by Amazon associates inside the warehouses (fulfillment centers). I loved meeting the users and asking them 'what sucks about this?'. A few would be too freaked out by some manager-looking-type asking them any questions. Some would say the usual stuff that we knew but couldn't help. Some would point out a few small annoyances that we would try to improve. Rarely, one would tell you…

One thing we try to do is get non-customer service folks to sit on customer calls. It's amazing what can happen. Like one time, we had a CTO of an online dating service sit in on calls from customers for awhile. After one particularly grueling one, he goes "you guys need to give this woman's money back." We go "we can't, there's a policy against refunds." To which he responds "but she will never get a date (for a bunch of reasons not worth going into)." And we go "exactly...so maybe we should change the policy!" New policy the following week. Boom.

Re: Ask HN: What is something you do for clients that consistently blows them away?

#238

Earlier quoted context omitted.

Goulet pens, a favorite in the fountain pen community, includes a tootsie pop with orders. It's super nice of a touch, even for a person who doesn't dig them.

No one digs them. It's no longer the great depression.

I am actually down to about a quarter-of-digging-them.

I love the flavor, but I don't like to eat a whole one... just for nostalgia..

Re: Ask HN: What is something you do for clients that consistently blows them away?

#239
post #48

Most of these seem to be very on the side of "I'm a company", so as a sole developer what I like to do for clients is implementing sockets into their apps. Adding sockets for, say, the 3 newest logs they get in real time. Or if they have anything that maps to a graph/app-overview just make sure that will always update in real time. It's not a huge time investment for me. Customers usually never request it specificall…

> implementing sockets into their apps.

are you talking about websockets for web apps? It's not always easy to implement and it requires some extra libraries and deployment setups. Is it really that easy to add for you as giving client extra candy in post order?

Re: Ask HN: What is something you do for clients that consistently blows them away?

#240
post #48

Most of these seem to be very on the side of "I'm a company", so as a sole developer what I like to do for clients is implementing sockets into their apps. Adding sockets for, say, the 3 newest logs they get in real time. Or if they have anything that maps to a graph/app-overview just make sure that will always update in real time. It's not a huge time investment for me. Customers usually never request it specificall…

Can you say a little-more about the "sockets"? How do you implement this? I'm not even sure exactly what you mean, do you have an example? It sounds like a fun feature to implement so I'd love to hear more. Thanks

Have a look into websockets. They are used to create an always open connection between the client and server. Meaning your application will not need to continually poll the server for updates.
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