My answer here is more relevant to an e-commerce company but the basic idea can be adapted to any company. So, back in 1994, my dad and me started an ecommerce company (bikeworld.com) that sold bicycle parts online. It was an extension of his brick-and-mortar bicycle business and I took a couple of years leave from college to help him build it. He did one thing early on that generated amazing word-of-mouth support: s…
Ask HN: What is something you do for clients that consistently blows them away?
231–240 of 288 posts
Re: Ask HN: What is something you do for clients that consistently blows them away?
#232My answer here is more relevant to an e-commerce company but the basic idea can be adapted to any company. So, back in 1994, my dad and me started an ecommerce company (bikeworld.com) that sold bicycle parts online. It was an extension of his brick-and-mortar bicycle business and I took a couple of years leave from college to help him build it. He did one thing early on that generated amazing word-of-mouth support: s…
Thanks for the story. Advanced Circuits (aka 4pcb.com) includes a package of microwave popcorn with every prototype order—since they know you will be up all night when the package arrives.
Re: Ask HN: What is something you do for clients that consistently blows them away?
#233My answer here is more relevant to an e-commerce company but the basic idea can be adapted to any company. So, back in 1994, my dad and me started an ecommerce company (bikeworld.com) that sold bicycle parts online. It was an extension of his brick-and-mortar bicycle business and I took a couple of years leave from college to help him build it. He did one thing early on that generated amazing word-of-mouth support: s…
Re: Ask HN: What is something you do for clients that consistently blows them away?
#234My answer here is more relevant to an e-commerce company but the basic idea can be adapted to any company. So, back in 1994, my dad and me started an ecommerce company (bikeworld.com) that sold bicycle parts online. It was an extension of his brick-and-mortar bicycle business and I took a couple of years leave from college to help him build it. He did one thing early on that generated amazing word-of-mouth support: s…
Goulet pens, a favorite in the fountain pen community, includes a tootsie pop with orders. It's super nice of a touch, even for a person who doesn't dig them.
Re: Ask HN: What is something you do for clients that consistently blows them away?
#235Anticipate their emergency procedures, and ship them a binder wrapped with dire warnings should it be removed from the data center. Multiple customers have said this has saved their bacon.
Re: Ask HN: What is something you do for clients that consistently blows them away?
#236Most of these seem to be very on the side of "I'm a company", so as a sole developer what I like to do for clients is implementing sockets into their apps. Adding sockets for, say, the 3 newest logs they get in real time. Or if they have anything that maps to a graph/app-overview just make sure that will always update in real time. It's not a huge time investment for me. Customers usually never request it specificall…
How would you export it to xls? ActiveX Excel controller ("in my time this was called COM", etc)? Open source library?
Re: Ask HN: What is something you do for clients that consistently blows them away?
#237Whenever I find myself at my desk not knowing what to fill the next few minutes with, I tend to call a more or less random customer - the ones who USE our products, not the ones who procure them - and ask them what they think suck about our current offerings. Most educational, and it has resulted in a number of improvements to our product line (subsea handling equipment - used for deployment and maintenance of subsea…
I used to write software tools used by Amazon associates inside the warehouses (fulfillment centers). I loved meeting the users and asking them 'what sucks about this?'. A few would be too freaked out by some manager-looking-type asking them any questions. Some would say the usual stuff that we knew but couldn't help. Some would point out a few small annoyances that we would try to improve. Rarely, one would tell you…
Re: Ask HN: What is something you do for clients that consistently blows them away?
#238Earlier quoted context omitted.
Goulet pens, a favorite in the fountain pen community, includes a tootsie pop with orders. It's super nice of a touch, even for a person who doesn't dig them.
No one digs them. It's no longer the great depression.
I love the flavor, but I don't like to eat a whole one... just for nostalgia..
Re: Ask HN: What is something you do for clients that consistently blows them away?
#239Most of these seem to be very on the side of "I'm a company", so as a sole developer what I like to do for clients is implementing sockets into their apps. Adding sockets for, say, the 3 newest logs they get in real time. Or if they have anything that maps to a graph/app-overview just make sure that will always update in real time. It's not a huge time investment for me. Customers usually never request it specificall…
are you talking about websockets for web apps? It's not always easy to implement and it requires some extra libraries and deployment setups. Is it really that easy to add for you as giving client extra candy in post order?
Re: Ask HN: What is something you do for clients that consistently blows them away?
#240Most of these seem to be very on the side of "I'm a company", so as a sole developer what I like to do for clients is implementing sockets into their apps. Adding sockets for, say, the 3 newest logs they get in real time. Or if they have anything that maps to a graph/app-overview just make sure that will always update in real time. It's not a huge time investment for me. Customers usually never request it specificall…
Can you say a little-more about the "sockets"? How do you implement this? I'm not even sure exactly what you mean, do you have an example? It sounds like a fun feature to implement so I'd love to hear more. Thanks