Hacker News Board Hacker News, browsed like a classic message board
Live data from Hacker News

My Pixel has a manufacturing defect

9to5google.com

Post reply on HN
Print view View original

261–270 of 354 posts

Re: My Pixel has a manufacturing defect

#261

Post by intrasight »

lcmatt wrote: post #217
intrasight wrote: post #213

>don’t like cases because it takes away from the premium build and feel One forsakes a case at one's own peril. No matter how much you "baby" your small, fragile, expensive phone, it's an accident waiting to happen if you don't have a case.

Or you just mishandle your devices. Never had a case/screen protector or anything on every device I've ever owned and they're all still spotless (my iphone 6 is 2 years old and I still get comments regarding how new it looks). Look after the device and don't go throwing it around.

Sure. But my point is that "accidents" happen. Would you choose not to have health insurance because you never "mishandle" your body?

Re: My Pixel has a manufacturing defect

#262

Post by SomeStupidPoint »

devsquid wrote: post #240
SomeStupidPoint wrote: post #236

Earlier quoted context omitted.

Your experience is basically why I use both Azure and AWS, but have never even tried GCE despite their many promising features. I've had great support experience with both Azure and AWS, but simply don't want to risk needing support on a Google product. Not worth the headache.

Huh strange, I've had excellent customer experience with GCE and Google in general. AWS also has excellent customer support.

And they likely do have good support.

I'll just never know, because it's not worth the time to find out (and potentially be wrong) when I can use services from providers with a reputation for good support (and who gave me good support for years prior on their other product lines -- something Google definitely hasnt done).

Re: My Pixel has a manufacturing defect

#263

Post by detaro »

WhitneyLand wrote: post #41
tamcap wrote: post #10

Earlier quoted context omitted.

That was literally my thought. Apple doesn't have the best customer service ever, but it's pretty decent and people that have warranties seem to leave happy. a) if the author speaks the truth (and I have no reason to believe otherwise) that the was never dropped - Google should fix it. That much is obvious. Now, the b). b) C'mon Google - you know the author is a techie / twitterer / reviewer - of all the people to an…

>Apple doesn't have the best customer service They don't? Who does then? Now if you want to say they're not perfect and they've had their problems, I would agree with that.

I can't say anything about having "the best", but Lenovo on-site support is good. Standard with some models and an affordable upgrade for others. After using it a few times I really don't want to go back to having to send a device in, so I'll need good reasons to consider a vendor that doesn't offer on-site. Especially since many faults don't make a device totally unusable.

No shipping delays, no not having the device while they "wait for spare parts", no discussions about access to the OS for testing, ...

If you don't have on-site with Lenovo and a service partner locally you apparently can bring/send it directly there and they'll claim the warranty with Lenovo, that might be a good deal as well if you know a trustworthy local shop.

Re: My Pixel has a manufacturing defect

#264

Post by coin »

vidoc wrote: post #166
X86BSD wrote: post #113

First google is no apple. Don't expect that level of service. They simply don't care. Second it's not just with their new phone the pixel they support poorly. Try having problems with google fiber. The stories of them taking a year and a half or over two years to deploy fiber 400 feet or to a house next to a house with it or an apartment already wired for it is insane. I don't think they have they really care about s…

> First google is no apple. Don't expect that level of service. They simply don't care. In my experience, Apple support isn't great either, unless you are a paid customer. When I bought the Iphone 3G, it had dead pixels upon arrival, I got a replacement, same thing, then went for another replacement, but at this point they started to argue, talk about "half-dead pixel" (a new concept), etc .. I had to insist heavily…

> It's still a robbery but 15% cheaper.

How is it robbery when you consented to the purchase?

Re: My Pixel has a manufacturing defect

#265

Post by jaskerr »

georgyo wrote: post #73
WhitneyLand wrote: post #41

Earlier quoted context omitted.

>Apple doesn't have the best customer service They don't? Who does then? Now if you want to say they're not perfect and they've had their problems, I would agree with that.

Without a doubt Dell has much better customer focus for technical people. The 4 year support contact w/ accidentally costs the same as 4 years of apple care, but Dell's covers everything except lost and wore down batteries. Apple requires that you book an appointment at one of their stores, go there, wait on line anyway because there are people who don't want to book online, have someone who can't fix hardware proble…

That has not been my experience with Dell. My new UP2516D kept going black several times a day, with no apparent cause. I couldn't replicate the problem using the laptop with same DP cable, same laptop port on my wife's U2311H.

Dell customer support was hostile from the get-go, claiming "compatibility" problems with my MacBook. Compatibility? What could cause my laptop to be incompatible with the UP25 and yet compatible with the U23? Hogwash.

They finally agreed to exchange the monitor. They sent a refurb.

Since then, I've read multiple stories of people having problems with Dell monitors, using Windows or OS X. A common thread is the DisplayPort connection.

Re: My Pixel has a manufacturing defect

#266

Post by codycraven »

knz wrote: post #81
rfrey wrote: post #5

If Google wants to charge Apple iPhone prices, they can't continue with Google level service.

> with Google level service. The one Google exception that I have seen is Project Fi. They have (24/7?) live chat and email/phone support available. They also have CSR's on /r/projectfi who seem responsive. I've had to contact support several times and had every issue taken care of immediately. It was been a much better experience than Verizon ever was.

I can confirm this - love Project Fi's customer service.

Re: My Pixel has a manufacturing defect

#267

Post by eganist »

kyrra wrote: post #221
eganist wrote: post #17

If Google won't repair a manufacturing defect, consider a chargeback (assuming you bought it from Google). Services like American Express have purchase protection, but the limits I believe won't be enough to cover the Pixel. If you were sold a lemon and Google won't hash it out, go ahead and let the card company fight that battle for you. If enough people start doing this, you can bet Google will double down on custo…

I highly recommend against doing a chargeback unless it's your last resort. Talk with customer support where you bought the phone from first, telling them you intend to chargeback if they don't resolve the issue. Most businesses consider chargebacks to be a form of fraud and it may sour your relationship with the business. Chargebacks that are disputed can affect your credit rating as well.

I don't disagree with this. All of this is good advice.

That doesn't change my position that this is the perfect impetus for a chargeback should Google fail to address the defect.

Re: My Pixel has a manufacturing defect

#268

Post by Yhippa »

joecool1029 wrote: post #253

Would love to hear if someone actually has had a positive support experience with Google. My company has faced a bug in their location dashboard for over a year. We support local businesses and often get asked to update their Google business details. We're unable to delegate location dashboard access inside our Apps domain. My partner can send the invite to any gmail account, but can't send access to me inside the co…

n=1 but I've had many good experiences with Google so far. I'm a Project Fi user and their support has been very good. Now some of Google's processes are subpar and have caused me to have to use their support (for this and other products) but in general they've made things right.

Amazon's is some of the best I've used.

Apple's can be good but I have had some poor experiences with them that have knocked them down a peg or two.

The jury is out on Uber for me. I've had to fight to get some stuff fixed or done right but they eventually get it done.

Re: My Pixel has a manufacturing defect

#269

Post by freddyc »

msabalau wrote: post #142
myko wrote: post #19

Earlier quoted context omitted.

Having had a defect on a Nexus device before I would have said that Google already has Apple level service for hardware purchased directly from them. They shipped me a new phone and a box to return the old phone in, super easy. I find what happened to this individual shocking - I hope this is not the future of Google's support.

Google shipped me a replacement Nexus 5 for free after I broke the screen dropping it. I wouldn't have even called on an issue that so obviously my fault, but there had been reporting that Google was replacing phones in these instances. The rep mentioned that he knew of this reporting, clarified that this wasn't their policy, and helped me out anyway. While that level of customer service might have been too generous,…

I had the same experience. If I remember correctly, when the phone first launched anyone who bought it directly from the Google Store got one free replacement no questions asked. It's still the best devices I've ever owned and with the AOSP Nougat release I find myself just saying "nope" whenever I look at newer devices with the thought of upgrading.
Post reply on HN