My Pixel has a manufacturing defect • Hacker News Board

Re: My Pixel has a manufacturing defect

#211

Post by trome » Sat, Dec 10, 2016, 5:41 PM UTC

vvanders wrote: post #195

trome wrote: post #182

Earlier quoted context omitted.

Look at it from Google's perspective, unless you are pushing volume and have a dedicated account manager, they will not help you, it'd cost too much for them to do so.

It's going to cost them even more in PR down the line. I'm at the point of not buying an more google products and I know many other people who have had the same experience and sworn them off as well.

Definitely, if there was another viable smartphone platform I'd be all over it, cause Android is a burning dumpster fire that Google has no intention of cleaning up. Funnily enough, Microsoft with the same OEMs (Samsung, LG, HTC, etc) on the same SOCs got the drivers they needed upstreamed so they could provide multi-year updates to their devices.

Google could get the drivers for most Android phones mainlined if they wanted to push the issue, but it isn't a concern for them apparently.

Re: My Pixel has a manufacturing defect

#212

Post by AstroJetson » Sat, Dec 10, 2016, 5:45 PM UTC

keevie wrote: post #194

FooNull wrote: post #130

Earlier quoted context omitted.

I'll second this. Dell sent a contractor to my home on Thanksgiving day to replace a laptop screen on my kitchen table. It took under an hour to replace. I've never seen that level of service from any other company, period.

Lenovo has been exactly the same for me, with their onsite + accidental damage protection. For the same price as applecare, I've more than once broken my laptop screen from a drop, and someone is at my house the next day with a new screen.

Lenovo has been amazing for me too. It's the reason why I buy nothing but them for my company.

Re: My Pixel has a manufacturing defect

#213

Post by intrasight » Sat, Dec 10, 2016, 5:50 PM UTC

>don’t like cases because it takes away from the premium build and feel

One forsakes a case at one's own peril. No matter how much you "baby" your small, fragile, expensive phone, it's an accident waiting to happen if you don't have a case.

Re: My Pixel has a manufacturing defect

#214

Post by eganist » Sat, Dec 10, 2016, 5:50 PM UTC

chillydawg wrote: post #47

eganist wrote: post #30

Earlier quoted context omitted.

...hmm, you're likely right, but I'm actually quite curious to see if anyone's willing to challenge that in court if it happens given that Google doesn't really give anyone an easy way to migrate an entire life to another service.

Google will let you export all your data. Google "google takeout".

Nice. My google-fu's failing me on finding any services which can import some amount of it and re-establish equivalent services, which suggests either some important details are missing (e.g. account configs) and/or no one's seen a business case for setting up that kind of migration service with any of the other major platforms e.g. Microsoft's cloud apps.

Heh

Re: My Pixel has a manufacturing defect

#215

Post by dangero » Sat, Dec 10, 2016, 5:52 PM UTC

This is something I cannot understand about Google and I think definitely needs to change. Here's the absolutely great thing about customer support that Google hasn't grasped yet: You let your customers talk to you and in turn you get the chance to remedy their problems and allow them to love your brand more. If you're getting a lot of support calls then you can know customers want something fixed and aren't happy. It's a feedback loop that in the end strengthens your brand. Apple has proven this. Since Google has the money, I cannot understand why they don't get this.

Re: My Pixel has a manufacturing defect

#216

Post by jc4p » Sat, Dec 10, 2016, 5:53 PM UTC

Lewisham wrote: post #193

hagope wrote: post #176

Mine does too, I'm on the phone with Verizon ordering a replacement. My problem, the audio just went out all of a sudden with a pop when I was on a call. Now none of the audio works. I started with Support on Google, they were good, then I transferred to Verizon, they were good too.

I had a Pixel which literally slipped half an inch to the floor and the screen cracked. Verizon told me that it was damage that I did and thus they wouldn't replace it. I complained that no phone should just crack from such a small fall; that the phone isn't made right if that happens. No dice. Had to replace the screen. Which I did. Then I returned it for an iPhone SE. And that iPhone has survived much harder drops…

How much did you pay to get it replaced? Did you use ubreakifixit? My Pixel died in a similar way, fell out of my hand while pulling out of my pocket, fell on the floor, screen dead. I went back to my iPhone 6s but the day after my Pixel died my Daydream headset arrived and I'd really like to try it at least once...

Re: My Pixel has a manufacturing defect

#217

Post by lcmatt » Sat, Dec 10, 2016, 5:55 PM UTC

intrasight wrote: post #213

>don’t like cases because it takes away from the premium build and feel One forsakes a case at one's own peril. No matter how much you "baby" your small, fragile, expensive phone, it's an accident waiting to happen if you don't have a case.

Or you just mishandle your devices. Never had a case/screen protector or anything on every device I've ever owned and they're all still spotless (my iphone 6 is 2 years old and I still get comments regarding how new it looks).

Look after the device and don't go throwing it around.

Re: My Pixel has a manufacturing defect

#218

Post by paulddraper » Sat, Dec 10, 2016, 6:00 PM UTC

X86BSD wrote: post #115

georgyo wrote: post #73

Earlier quoted context omitted.

Without a doubt Dell has much better customer focus for technical people. The 4 year support contact w/ accidentally costs the same as 4 years of apple care, but Dell's covers everything except lost and wore down batteries. Apple requires that you book an appointment at one of their stores, go there, wait on line anyway because there are people who don't want to book online, have someone who can't fix hardware proble…

Apples main audience is not technical people. There is your first mistake. So comparing apples support for non technical people to dells technical oriented people support is flawed.

Dell's main audience is also non-technical people.

Re: My Pixel has a manufacturing defect

#219

Post by Tempest1981 » Sat, Dec 10, 2016, 6:01 PM UTC

georgyo wrote: post #73

WhitneyLand wrote: post #41

Earlier quoted context omitted.

>Apple doesn't have the best customer service They don't? Who does then? Now if you want to say they're not perfect and they've had their problems, I would agree with that.

Without a doubt Dell has much better customer focus for technical people. The 4 year support contact w/ accidentally costs the same as 4 years of apple care, but Dell's covers everything except lost and wore down batteries. Apple requires that you book an appointment at one of their stores, go there, wait on line anyway because there are people who don't want to book online, have someone who can't fix hardware proble…

Interesting... there was this strong anti-Dell thread just last week: https://news.ycombinator.com/item?id=13098954

Re: My Pixel has a manufacturing defect

#220

Post by IanCal » Sat, Dec 10, 2016, 6:02 PM UTC

cylinder wrote: post #159

ssijak wrote: post #79

Google support and customer relationship is horrible. One day I enabled Youtube partnership out of curiosity (it was enabled for my country so I enabled it than on my account to see what it is about). Few days later I tried to login to my adsense account only to find it disabled! Problem is I have never enabled adsense on any website, I do not have or post youtube videos, or have done anything to violate the terms. I…

I've had excellent experiences with Google on the hardware warranty side (Nexus) FWIW.

Same, I got a full refund for two nexus 4s after over 3 years.