Yes, I agree the service was terrible, but if you can afford a $750 phone, you can afford to buy another one, and if you can't then you shouldn't have purchased a $750 phone. I buy my tech (esp. phones) cheap and hold onto it for years.
My Pixel has a manufacturing defect
171–180 of 354 posts
Re: My Pixel has a manufacturing defect
#172Earlier quoted context omitted.
>Apple doesn't have the best customer service They don't? Who does then? Now if you want to say they're not perfect and they've had their problems, I would agree with that.
Herman Millar. "My chair's seat fabric has torn a bit. Is there anything you can do?" "When did you buy it?" "Erm, around 6 years ago, I think." Checks records "No problem, an entire replacement seat will turn up in a truck tomorrow. We'll fit it and leave your chair good as new. Have a nice day, sir."
Similar with patagonia - I went to the store to replace my worn out day bag. Worn out mind you - not broken, still functional, just grungy and frayed a bit from years of hard use. The clerk realized I was buying the same bag I was carrying and insisted on processing it as a warranty return. He acknowledged that it was just standard wear and tear, but also that "we have higher standards than that - it should last forever".
Re: My Pixel has a manufacturing defect
#173To contrast, here's my experience with the Moto G4 I bought from Amazon:
1) Ordered a G4, free 2 day delivery, see that occasionally when it gets hot, it freaks out and registers false taps. RMA'd to amazon. RMA'd to amazon and a replacement arrived in about 2 days.
2) Replacement G4 spontanously reboots every day or two. RMA'd to Amazon and a replacement arrived in about 2 days.
3) New replacement works fine.
I'm honestly a little worried about the fact that the first two devices had defects (they arn't supposed to be refurbished or anything), but given a 1 year warranty and ease of RMA, I'm still a pretty happy customer
Re: My Pixel has a manufacturing defect
#174Earlier quoted context omitted.
Without a doubt Dell has much better customer focus for technical people. The 4 year support contact w/ accidentally costs the same as 4 years of apple care, but Dell's covers everything except lost and wore down batteries. Apple requires that you book an appointment at one of their stores, go there, wait on line anyway because there are people who don't want to book online, have someone who can't fix hardware proble…
Apples main audience is not technical people. There is your first mistake. So comparing apples support for non technical people to dells technical oriented people support is flawed.
Dell makes it easy to tell the phone/chat support person that you know what you're doing but it doesn't matter how technical you are. A Dell contracted tech will come to your house and replace the parts right in front of you within a few business days. A non technical person just has to spend more time going through the troubleshooting checklist.
Re: My Pixel has a manufacturing defect
#175My experience with Google Customer Support in Germany: I had a Nexus 5 with a broken dispaly (my fault), that also at one point after about 1 year and 9 months of usage got that nasty sticky on/off-button issue where it would be stuck in a bootloop with no means of me accessing it. The broken on/off-button is clearly a manufactoring defect. German laws demand that all stuff has to work properly for at least 2 years,…
Actually, there's also the EU-wide DIRECTIVE 1999/44/EC that provides similar protections.
Re: My Pixel has a manufacturing defect
#176Mine does too, I'm on the phone with Verizon ordering a replacement. My problem, the audio just went out all of a sudden with a pop when I was on a call. Now none of the audio works. I started with Support on Google, they were good, then I transferred to Verizon, they were good too.
Re: My Pixel has a manufacturing defect
#177Earlier quoted context omitted.
This was about equivalent to my experiences with the Nexus 4 and Nexus 5, which is why I was also mildly surprised with this post. They even adopted an unofficial one-time accidental damage replacement policy after a while.
People with good experiences don't write angry blog posts, so those data points are often left out of the discussion.
Those data points don't matter.
A customer service organization that only wastes the time and money of some of its customers, with no escalation path to get a proper resolution, is still horrible. It doesn't matter that it worked for you.
Re: My Pixel has a manufacturing defect
#178My friends Grandpa (I know, hearsay) couldn't wear a regular watch, because the innards would become green goo in a couple of weeks and the watch would be ruined. So some people may just be out of luck on this one.
Please expand further?
Not a lot more to say. Was it skin Ph? Some kind of acid sweat? He apparently didn't sweat a lot or anything. He didn't work in a manual labor job that exposed him to anything - he was a publisher (Garden Way magazine).
The works of the watch would corrode green and that was it.
Re: My Pixel has a manufacturing defect
#179Earlier quoted context omitted.
Without a doubt Dell has much better customer focus for technical people. The 4 year support contact w/ accidentally costs the same as 4 years of apple care, but Dell's covers everything except lost and wore down batteries. Apple requires that you book an appointment at one of their stores, go there, wait on line anyway because there are people who don't want to book online, have someone who can't fix hardware proble…
AppleCare does cover worn out batteries though... I also feel like you are comparing Dell's enterprise support to Apple's general customer support...
He's not talking about enterprise support. Every Dell laptop I've had for the last decade has come with their on-site warranty and I've always purchased mine through Dell's consumer site or Newegg/Amazon.
Re: My Pixel has a manufacturing defect
#180First google is no apple. Don't expect that level of service. They simply don't care. Second it's not just with their new phone the pixel they support poorly. Try having problems with google fiber. The stories of them taking a year and a half or over two years to deploy fiber 400 feet or to a house next to a house with it or an apartment already wired for it is insane. I don't think they have they really care about s…
> First google is no apple. Don't expect that level of service. They simply don't care. In my experience, Apple support isn't great either, unless you are a paid customer. When I bought the Iphone 3G, it had dead pixels upon arrival, I got a replacement, same thing, then went for another replacement, but at this point they started to argue, talk about "half-dead pixel" (a new concept), etc .. I had to insist heavily…
Interesting. I've always had a very pleasant experience with support for my apple devices. To the degree that I've had two laptops repaired for free that were out of warranty. Getting an iPhone screen officially repaired on the spot is something that still amazes me.
In the end, googles lack of support is one of the major factors I'm willing to pay the extra cash for Apple devices. That plus privacy and thought out security.