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My Pixel has a manufacturing defect

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Re: My Pixel has a manufacturing defect

#161

Post by dawnerd »

ssijak wrote: post #79

Google support and customer relationship is horrible. One day I enabled Youtube partnership out of curiosity (it was enabled for my country so I enabled it than on my account to see what it is about). Few days later I tried to login to my adsense account only to find it disabled! Problem is I have never enabled adsense on any website, I do not have or post youtube videos, or have done anything to violate the terms. I…

Google is by far one of the worst companies when it comes to support. They really don't care if you pay for their services. In fact, it seems they treat you better if you don't. The whole Gsuite integration they have going on is completely broken. You can't use google assistant or home (completely, some things work), can't use music with family sharing or YouTube red. My gsuite account also have problems connecting with my Android TV. I've tried to ask support but they just say "you're paying for those services"...

If they want to seriously compete with Apple and even Microsoft then they really have to step up their game.

Re: My Pixel has a manufacturing defect

#162

Post by imchillyb »

vacri wrote: post #110

Something about the story doesn't smell right. The defect is probably genuine, but comparing "I baby my phone" against the weathered-looking edging?

The edge directly under the bubble looks heavily scratched/scuffed and it appears a different tone coloration than the rest of the plastic edge, which suggests a failed buffing to remove said scratches.

The edge of the bubble also appears as if there was contact with an abrasive surface, IE concrete or asphalt.

I do not believe that this was a manufacturing defect, not after viewing those photographs of the affected area.

http://imgur.com/a/PN2CV

Re: My Pixel has a manufacturing defect

#163

Post by 6stringmerc »

a3n wrote: post #157
6stringmerc wrote: post #29

Earlier quoted context omitted.

Kind of with you on that one, but if "United Breaks Guitars" is an indication, sometimes large corporations don't learn on the first go around.

Nor do consumers.

Having worked enough retail and waiter gigs over the years, I can completely agree, and try my best, in my personal life, not to imitate some of the terribly selfish and/or manipulative behaviors I've seen customers pull to get what they want. Two way street indeed.

Re: My Pixel has a manufacturing defect

#164

Post by trome »

tw04 wrote: post #154
vinay427 wrote: post #145

Earlier quoted context omitted.

Google certainly doesn't represent all big corporations. I've had excellent experiences contacting Amazon as a consumer, and have almost always had my issue resolved with clear answers, store credits if needed, etc.

As a customer. And good on them for taking care of their customers. But then again they're also selling something to their primary customers. Try being a seller on Amazon and see what you think of the customer service. There was a post here just the other day about someone losing all access to their seller account because they changed a name on their personal kindle... that's ridiculous. Google doesn't interact direc…

We aren't their primary customers, advertisers are. If its free (Google Search, Gmail, Youtube, etc) you are the product.

Re: My Pixel has a manufacturing defect

#165

Post by csallen »

vinay427 wrote: post #158
csallen wrote: post #151

As a counter data point, my Pixel XL's speakers started malfunctioning about 3 weeks after I bought it. I called customer support, waited on hold for about 10 minutes, went through a series of debugging steps with the guy on the phone ("Have you tried restarting the device?"), and then they shipped me a replacement for free. Also important to realize that the denominator matters. Seeing a murder on TV every day doesn…

This was about equivalent to my experiences with the Nexus 4 and Nexus 5, which is why I was also mildly surprised with this post. They even adopted an unofficial one-time accidental damage replacement policy after a while.

People with good experiences don't write angry blog posts, so those data points are often left out of the discussion.

Re: My Pixel has a manufacturing defect

#166

Post by vidoc »

X86BSD wrote: post #113

First google is no apple. Don't expect that level of service. They simply don't care. Second it's not just with their new phone the pixel they support poorly. Try having problems with google fiber. The stories of them taking a year and a half or over two years to deploy fiber 400 feet or to a house next to a house with it or an apartment already wired for it is insane. I don't think they have they really care about s…

> First google is no apple. Don't expect that level of service. They simply don't care.

In my experience, Apple support isn't great either, unless you are a paid customer. When I bought the Iphone 3G, it had dead pixels upon arrival, I got a replacement, same thing, then went for another replacement, but at this point they started to argue, talk about "half-dead pixel" (a new concept), etc .. I had to insist heavily and make a bit of a scandal in front of other customers to make them replace my phone, which they did (finally, my 3rd phone also had a dead pixel, this time I gave up).

I also remember dropping close to $2k for a macbook pro 2 years ago, upon arrival the hinge of the screen was loose, this time tech support told me that 'unfortunately', that kind of stuff requires a screen replacement, and that's not going to happen for such a small thingy.

I've always assumed that for the kind of money Apple charge, I deserve perfection, the reality is kinda different. Best way I found to prevent insulting myself too much when I order from them is to falsely claim I am a student and pay with a discover credit card. It's still a robbery but 15% cheaper.

Re: My Pixel has a manufacturing defect

#167

Post by imchillyb »

That phone was dropped.

Deep scratches are clearly visible, as are bits of concrete or asphalt that are embedded between the glass and the bezel.

The coloration of the plastic bezel is changed where a /buff-job/ was done in an attempt to remove said scratches.

That is a human error problem, not a manufacturer defect issue. I hope they take you to task for lying so blatantly and attempting to stir up trouble. If you've damaged their brand, I certainly hope they sue you for libel.

---

In case OP deletes the original pictures:

http://imgur.com/a/PN2CV

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Re: My Pixel has a manufacturing defect

#169

Post by aewnjfksd »

cylinder wrote: post #159
ssijak wrote: post #79

Google support and customer relationship is horrible. One day I enabled Youtube partnership out of curiosity (it was enabled for my country so I enabled it than on my account to see what it is about). Few days later I tried to login to my adsense account only to find it disabled! Problem is I have never enabled adsense on any website, I do not have or post youtube videos, or have done anything to violate the terms. I…

I've had excellent experiences with Google on the hardware warranty side (Nexus) FWIW.

Cannot confirm that. Google denied warranty for my Nexus 7 because I was in Germany and not in the UK until I got EU customer protection authorities involved.

Note: I bought the Nexus 7 while in Germany through the Google Play Store website.

Re: My Pixel has a manufacturing defect

#170

Post by dangerlibrary »

trome wrote: post #164
tw04 wrote: post #154

Earlier quoted context omitted.

As a customer. And good on them for taking care of their customers. But then again they're also selling something to their primary customers. Try being a seller on Amazon and see what you think of the customer service. There was a post here just the other day about someone losing all access to their seller account because they changed a name on their personal kindle... that's ridiculous. Google doesn't interact direc…

We aren't their primary customers, advertisers are. If its free (Google Search, Gmail, Youtube, etc) you are the product.

Parent comment is talking about being a paying customer of AdSense and still not getting support. The problem transcends the 'you are the product' and goes to "no, their support is terrible even for their paying customers."
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