Wonder what the odds are a phone review blogger receives a defective flagship device.
My Pixel has a manufacturing defect
131–140 of 354 posts
Re: My Pixel has a manufacturing defect
#132Earlier quoted context omitted.
Costco - Best return policy on the planet. But anything confidently, return anything no questions asked. Solid support line too. Fry's - Knowledgeable service for consumer goods and online price matching. Apple Stores are full of pretty idiots who love to make you wait. Dell - Enterprise hardware, and support is great. Apple phone support is painful, if turning it on and off again doesn't help you are out of luck unl…
I really hate Apple Stores... wanted to go on a bit of a longer rant here... I hate the physical stores, I hate the App Store. 1) Lost my power cord while traveling, so I thought I'd jump into the Apple Store and pick up a new one. Should be an in and out thing... took 1.5 hours of me just waiting around the store for them to sell me a power cord. This was in Sydney. Once I actually got to talk to someone, it still t…
1) I desperately want to call b/s on this, but guess that it's possible. Seriously, power cords are on the shelf in every Apple Store I've been too (over thirty, at this point, including a half dozen international stores). Using the Store app on your phone you can checkout without a human involved. Most don't know this I agree, but there is no way I'd wait that long if it were me. I'd be in someone's face in under a half an hour saying "either take my money or I'm walking out".
2) I've run into this before (with iPads rather than MBP), so I know you're likely factual here. The business sales person said if I'd ordered from him, wouldn't have been an issue, but consumer orders live by consumer rules. He did at least tell me that it was two per person, not two per order, so I called my friend who lived near Valley Faire Mall at the time and had him bring four of his kids. Yes, it was stupid, but myself, him, and each of the four kids walked out with two iPads each in our arms.
3) pro-tip: check out Apple VPP. Very easy to sign up for and trust me, it's everything you need and more to make this a smooth process to handle.
Re: My Pixel has a manufacturing defect
#133First google is no apple. Don't expect that level of service. They simply don't care. Second it's not just with their new phone the pixel they support poorly. Try having problems with google fiber. The stories of them taking a year and a half or over two years to deploy fiber 400 feet or to a house next to a house with it or an apartment already wired for it is insane. I don't think they have they really care about s…
Aren't they officially backing away from fiber?
Re: My Pixel has a manufacturing defect
#134First google is no apple. Don't expect that level of service. They simply don't care. Second it's not just with their new phone the pixel they support poorly. Try having problems with google fiber. The stories of them taking a year and a half or over two years to deploy fiber 400 feet or to a house next to a house with it or an apartment already wired for it is insane. I don't think they have they really care about s…
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Re: My Pixel has a manufacturing defect
#135Google support and customer relationship is horrible. One day I enabled Youtube partnership out of curiosity (it was enabled for my country so I enabled it than on my account to see what it is about). Few days later I tried to login to my adsense account only to find it disabled! Problem is I have never enabled adsense on any website, I do not have or post youtube videos, or have done anything to violate the terms. I…
Thing is, google has enough customers and makes enough money they probably don't need to do something about it. It frustrates the hell out of me, but that's sadly how it is.
Related: https://www.bloomberg.com/news/features/2016-12-08/google-ma...
Re: My Pixel has a manufacturing defect
#136"but in fact had never taken the plastic “screen protector” off of the display when I received the device"
Notwithstanding the awful condescending tone from the CS rep, I once did actually have this issue.
I purchased a cheap smart phone for an around the world trip since my CDMA/Sprint phone would not work overseas. I knew that the camera would not be iphone quality, but I felt that the images (8MP) could have been better. A couple of weeks into my trip, I discovered the thin plastic protector on the lens. Images were much better after it was removed!
Re: My Pixel has a manufacturing defect
#137Earlier quoted context omitted.
>Apple doesn't have the best customer service They don't? Who does then? Now if you want to say they're not perfect and they've had their problems, I would agree with that.
Herman Millar. "My chair's seat fabric has torn a bit. Is there anything you can do?" "When did you buy it?" "Erm, around 6 years ago, I think." Checks records "No problem, an entire replacement seat will turn up in a truck tomorrow. We'll fit it and leave your chair good as new. Have a nice day, sir."
Yeah, this. I bought a Herman Miller chair from a company that ceased to exist not long afterwards and, several years later, Herman Miller still cheerfully sent me a replacement armrest when I phoned up to say I'd managed to damage it whilst moving office. I was deeply impressed.
I understand that Barbour, the wax jacket company, are fairly incredible when it comes to customer service too. (Nothing has ever gone wrong with my jacket so I've yet to put this to the test.)
Re: My Pixel has a manufacturing defect
#138Google support and customer relationship is horrible. One day I enabled Youtube partnership out of curiosity (it was enabled for my country so I enabled it than on my account to see what it is about). Few days later I tried to login to my adsense account only to find it disabled! Problem is I have never enabled adsense on any website, I do not have or post youtube videos, or have done anything to violate the terms. I…
> Why would I continue to pay for their other services if I can expect that they can ban me from them for no reason and without explanation or support?!
Exactly. Which should be a huge hint to get yourself off of google services and thereby stop paying them. Like all big corps. their feedback loop consists of:
customer continues to pay -> everything must be ok
Re: My Pixel has a manufacturing defect
#139Earlier quoted context omitted.
I am in the same camp as him actually. I dislike using a case and prefer to use the phone as it was (afaik) intended to be used. Cases change the weight and feel of the device. I also would like to add that in all my years of smartphone usage (probably about 4 years, quite late adopter) I never broke my phone or screen.
I did break a phone scene once by dropping it. But, running the numbers replacing it was actually cheaper than buying a new case for every phone, so IMO they are simply not worth it. A simple plastic screen protector might be, but those always get bubbles.
Tempered glass screen protectors have been out for years now. Applied correctly, they don't have bubbles, and they really do help with impact damage. They also help with keeping the screen protected against key/other sharp object scratches.
Re: My Pixel has a manufacturing defect
#140Earlier quoted context omitted.
To be pedantic, aluminum corrodes very rapidly in air, but the surface rust (aluminum oxide) is stable and shields the underlying metal. Aluminum oxide mixed with whatever dye Apple used, on the other hand…
Forming an oxide layer isn't corrosion. Corrosion results in loss of material like the pitting you see in that photo. You are correct that the oxide layer prevents corrosion, though.
Touché; I've been out-pedanted!