I'm a pixel xl 128 owner too. As long as we're going down this route, has anyone else noticed weird 'refresh' lines drawing over top of images? They appear very briefly and very faintly (and only in chrome as far as I've noticed, may be a chrome(ium) bug).
My Pixel has a manufacturing defect
31–40 of 354 posts
Re: My Pixel has a manufacturing defect
#32If Google wants to charge Apple iPhone prices, they can't continue with Google level service.
Very strange though. I've had no problem getting advance RMA's on Nexus devices before. I call them, they give me an RMA number and just ship me a new phone with a box and label to ship the old one back. That's the best kind of service in my book.
I guess this problem looks a lot like user damage though. Unless it's a widespread issue, might be hard to convince them otherwise.
Re: My Pixel has a manufacturing defect
#33My droid Turbo 2 (with the 'indestructable' screen) is doing the same thing.
I thought it was a defect, but I had to replace the phone for a different reason(went swimming with it) and the new replacement is doing the same thing. It seems like the top layer of the screen is not adhering well.
I can make it go away for a couple of weeks by just pressing it back on with a fingernail and a good bit of pressure. Verizon told me to call Motorola, but I haven't bothered yet.
Re: My Pixel has a manufacturing defect
#34If Google wants to charge Apple iPhone prices, they can't continue with Google level service.
Implying Apple service is any good. (See: bendgate)
Not sure I agree.
I've owned 3 different models of iPhone and the premium support (if you pay it) is worth the price, aside from the issue of booking a time I always leave the apple store with my device fixed or replaced, I never have to come back another day and they always take my complaint very seriously (even showing me diagnostics indicating potential other issues I had not noticed).
I cannot fault Apple's customer service at all, in fact, it's why I still buy their phones instead of going through the impressive hoops I used to go through with sony-ericsson and nokia phones.
Re: My Pixel has a manufacturing defect
#35This is what happens when you do business with a company who views you as the product.
Re: My Pixel has a manufacturing defect
#36And now, after the PR shitstorm for reaching HN's frontpage, all will be solved in a couple hours...
It is sad how the best way to reach Google's support is through their pr department.
Re: My Pixel has a manufacturing defect
#37Sorry for my pessimistic views, but I think big companies always have had the power to screw over anyone they want. This is especially the case in the US, where it seems to be quite accepted for companies to screw you over. Almost all countries lack an easy option for non-billionaires to take action against big companies. If you go to court, they will deliberately make the costs too high to pay for normal people, and even when the company is wrong, they will usually win the case. In the best case scenario, they will settle, and you become rich by being screwed over.
Re: My Pixel has a manufacturing defect
#38Earlier quoted context omitted.
Implying Apple service is any good. (See: bendgate)
And even if Apple service is above-par in the US, it's decidedly average outside of the US. I have a 6s with the aluminum corrosion issue[0], but "cosmetic damage isn't covered". At least when I still lived in the EU I had consumer rights laws to fall back on. [0] mine looks far worse than this http://forums.macrumors.com/attachments/image-jpeg.641961/
Woah, Aluminum doesn't corode very readily.
Do you work around mercury vapors, by chance? I wonder if it could also be something unusual in your sweat (perhaps from your diet)?
Re: My Pixel has a manufacturing defect
#39If Google wants to charge Apple iPhone prices, they can't continue with Google level service.
> If Google wants to charge Apple iPhone prices, they can't continue with Google level service.
This differs per jurisdiction, but in general you are entitled by law to receive a working device without flaws. In my jurisdiction this even extends beyond warranty. For example, you can expect a car, a door, or a guitar to work beyond 2 years. This law is irregardless of what you paid for the product or what the perceived quality is. The law even extends to software updates (security & reliability fixes).
As for Apple, they managed to ship my MBP 2010 with a broken discrete GPU yet fail to replace it. They also try to scam customers into buying extended warranty which basically is an anti harassment tax.
Re: My Pixel has a manufacturing defect
#40Well, next time just buy an iPhone, the price is the same...