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A Dell Customer Service Dispute

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Re: A Dell Customer Service Dispute

#21

Post by Nition »

foota wrote: post #13
Nition wrote: post #11

Reading the separate petition about the same support rep that's linked from there[1], the corporate nonsense is worse even that what's described in the Facebook post. [1] https://www.change.org/p/prawin-k-dell-com-dell-computers-fi...

Seems like these are different situations under the same support rep. I feel bad for the rep honestly, they're probably not allowed to do any more and I wouldn't be surprised if they ended up taking the fall for this.

Thanks, you're right, two separate issues relating to the same support rep. I've edited my comment.

Re: A Dell Customer Service Dispute

#22

Post by bArray »

I've had experience with Dell, but it was a nice one. I'm from the UK, so not sure if the service is better than the US counterpart of I just got lucky.

Like an idiot, I bought a cheap 3D printer called OneUp, built it, plugged it into the laptop and blew the laptop up. The 3D printer company both refused responsibility for printer replacement and laptop replacement despite somehow putting 240V onto the USB like due to bad circuit design.

Last port of call was to contact Dell for advice how to fix it, who then informed me it's still in warranty (bought the laptop from eBay so had no idea).

Sent it away, got it back and the parts sheet mentioned that they replaced everything in it. Everything. They gave me a brand new laptop inside it's slightly older chasis!

Re: A Dell Customer Service Dispute

#24

Post by whyagaindavid »

I do admit in this case Dell has messed up a lot. But for heaven's sake, why does a school buy Inspiron? Here in Europe, we buy Dell latitude - thru Dell Education Portal. I got 2 harddrives for my group with 10 machines in the University - next business day. No waiting with my express code. These days I recommend Latitude even for my friends and family (unless they want OSX).

Re: A Dell Customer Service Dispute

#26

Post by bArray »

twelvechairs wrote: post #2

I'm very sympathetic to the plight of this school, however I'm also very concerned as to the emerging trend of 'customer service only to those who have the ability to make a PR issue of it'. My advice: Just buy a $5 usb wifi for each of these computers.

Haha, unless it's a USB issue which is equally likely. I find Dell laptops drop USB packets which most devices recover, for example flash drives or average devices. If it's a high speed WiFi card, problem. Had it on my laptop, sometimes it would miss the keyboard packet for "key up" events and just spit some value out continuously.

Re: A Dell Customer Service Dispute

#27

Post by gizmo686 »

whyagaindavid wrote: post #24

I do admit in this case Dell has messed up a lot. But for heaven's sake, why does a school buy Inspiron? Here in Europe, we buy Dell latitude - thru Dell Education Portal. I got 2 harddrives for my group with 10 machines in the University - next business day. No waiting with my express code. These days I recommend Latitude even for my friends and family (unless they want OSX).

Does Dell offer different customer support for Latitudes than it does for Inspirons? I collected on my warranty for a broken harddrive on my Latitude laptop and also had a terrible time with their support.

If you are just going through the common path of buying their product, it is not surprising that they offer a painless experience. The problem comes when something goes wrong and you need support.

Re: A Dell Customer Service Dispute

#28

Post by chris_wot »

Nition wrote: post #20
chris_wot wrote: post #18

Earlier quoted context omitted.

Someone switched it then switched it back and changed the title. Mods on HN aren't doing a great job lately :(

Didn't quite switch it back properly, it's the mobile link now.

Thanks, I was probably a might harsh.

Re: A Dell Customer Service Dispute

#29

Post by bArray »

Nition wrote: post #20
chris_wot wrote: post #18

Earlier quoted context omitted.

Someone switched it then switched it back and changed the title. Mods on HN aren't doing a great job lately :(

Didn't quite switch it back properly, it's the mobile link now.

I get a completely different Facebook link to a completely different story about displays. First one I read was about 38 school children's laptops.
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