HiOperator (YC S16) Provides Customer Support as a Service
blog.ycombinator.com
HiOperator (YC S16) Provides Customer Support as a Service
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Re: HiOperator (YC S16) Provides Customer Support as a Service
#2Hi there! This is Liz from HiOperator. We set out earlier this year to build a scalable US-based customer service solution that we would have used as startup founders ourselves.
Would love your thoughts! Happy to answer any questions and tell you more.
Re: HiOperator (YC S16) Provides Customer Support as a Service
#3Hi there! This is Liz from HiOperator. We set out earlier this year to build a scalable US-based customer service solution that we would have used as startup founders ourselves. Would love your thoughts! Happy to answer any questions and tell you more.
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Re: HiOperator (YC S16) Provides Customer Support as a Service
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Re: HiOperator (YC S16) Provides Customer Support as a Service
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Re: HiOperator (YC S16) Provides Customer Support as a Service
#6Hi there! This is Liz from HiOperator. We set out earlier this year to build a scalable US-based customer service solution that we would have used as startup founders ourselves. Would love your thoughts! Happy to answer any questions and tell you more.
Hi Liz, how long does it typically take to onboard a new customer/organization? And do you charge for setup?
Re: HiOperator (YC S16) Provides Customer Support as a Service
#7Hi there! This is Liz from HiOperator. We set out earlier this year to build a scalable US-based customer service solution that we would have used as startup founders ourselves. Would love your thoughts! Happy to answer any questions and tell you more.
Hi Liz, how long does it typically take to onboard a new customer/organization? And do you charge for setup?
Our usual onboarding time is around a week although our record is 1 day for a company that was in a tight spot. We don't charge setup fees for most situations. It's built into the price and we want our customers to stick with us because they like the service - not because they've forked over a large upfront fee!
Re: HiOperator (YC S16) Provides Customer Support as a Service
#8Hi there! This is Liz from HiOperator. We set out earlier this year to build a scalable US-based customer service solution that we would have used as startup founders ourselves. Would love your thoughts! Happy to answer any questions and tell you more.
Hey Liz!
What would you say to a company on the fence who considers providing support a core competency within their org?
Re: HiOperator (YC S16) Provides Customer Support as a Service
#9Incredibly optimistic about the future for HiOperator. Having run a 100+ agent contact center, they are solving some complicated challenges that many growing companies will undoubtedly face.
Re: HiOperator (YC S16) Provides Customer Support as a Service
#10Hi there! This is Liz from HiOperator. We set out earlier this year to build a scalable US-based customer service solution that we would have used as startup founders ourselves. Would love your thoughts! Happy to answer any questions and tell you more.
Hey Liz! What would you say to a company on the fence who considers providing support a core competency within their org?
Hi, I'm Phil, the other founder. I'd say keep it as a core competency! It's important and it's why we're in business. We understand why you'd want to do that and all of the companies we work with feel the same.
That said, keep in mind there will always be a lot of repetitive time consuming stuff, and that's where we excel. Everyone likes to think they're a unique and irreplaceable snowflake, and that may be true in total, but there are parts that can be handled more efficiently elsewhere.