People’s freedom jeopardised by new software adopted by California’s courts
1–10 of 131 posts
Re: People’s freedom jeopardised by new software adopted by California’s courts
#2tl; dr; No need to be concerned fellow hackers, this only applies if you have been in the slammer before.
Re: People’s freedom jeopardised by new software adopted by California’s courts
#3tl; dr; No need to be concerned fellow hackers, this only applies if you have been in the slammer before.
The article also references traffic violations - "Minor driving offences were incorrectly appearing as serious felonies"
Re: People’s freedom jeopardised by new software adopted by California’s courts
#4tl; dr; No need to be concerned fellow hackers, this only applies if you have been in the slammer before.
There have also been instances of misdemeanours appearing as serious felonies in the system, according to the article.
Re: People’s freedom jeopardised by new software adopted by California’s courts
#5tl; dr; No need to be concerned fellow hackers, this only applies if you have been in the slammer before.
The article also references traffic violations - "Minor driving offences were incorrectly appearing as serious felonies"
Ah, well. At least I skimmed the article. Was worried system admins were getting arrested about automatic updates and such.
Re: People’s freedom jeopardised by new software adopted by California’s courts
#6Tyler Technologies acknowledged in a statement that the upgrade process had been “challenging” - but said poor training was to blame for bad inputting of data and integration with third-party applications that often introduce glitches into the system.
People writing software need to take responsibility for how the software is used, especially when it can impact people's lives to this degree. You can't just blame third party software or the people entering data.
Re: People’s freedom jeopardised by new software adopted by California’s courts
#7Not a system upgrade, but a faulty system. To which branch of the government should the court system be accountable?
Re: People’s freedom jeopardised by new software adopted by California’s courts
#8Kind of reminds me of Therac25. There a shitty user interface killed people. Here it "only" affects peoples lives in a dramatic manner.
A shitty user interface ruined somebody's life. Consider that.
Re: People’s freedom jeopardised by new software adopted by California’s courts
#9Tyler Technologies acknowledged in a statement that the upgrade process had been “challenging” - but said poor training was to blame for bad inputting of data and integration with third-party applications that often introduce glitches into the system. People writing software need to take responsibility for how the software is used, especially when it can impact people's lives to this degree. You can't just blame thir…
Except, what is the threshold? Are MS responsible for every time a 20 year old machine running windows 98 because nothing else can run the data collection software crashes? Should I give Linus a ring every time my aunt breaks her laptop that I installed Mint on?
Assuming the software itself has no meaningful or significant bugs (a hard thing to prove), it likely IS a problem of training. I know that my travel request time went from 5 minutes to closer to an hour for the first few times I used it after we switched to a new system. And while the admins were trained properly, the rest of us just were told "Ask an admin if you need help"
Similarly, it might actually BE the third party systems. I know that every time we upgrade part of our infrastructure we have to deal with the hell of components that should, but don't, interface well. And as often as I scream profanities and talk about how much I hate a certain vendor, I also know it isn't their responsibility to ensure that their software works with a different vendor's (I do yell at our procurement people though since they should make it so).
Do I think Tyler Tech should try to help? Of course, this is bad PR. And if they were the ones providing the training, address what went wrong and update the training and possibly GUI to resolve this. But so long as they met the requirements of the contract, I see no reason they should be held responsible or penalized.
Re: People’s freedom jeopardised by new software adopted by California’s courts
#10tl; dr; No need to be concerned fellow hackers, this only applies if you have been in the slammer before.
I think it's OK to be concerned about the welfare of people who aren't me.