Earlier quoted context omitted.
If we take as true that our legal system doesn't work and is host to numerous "frivolous lawsuits that can cost companies literally hundreds of thousands or millions of legal fees" then I can understand favoring arbitration as a way to protect companies. However, I don't think that premise is true. I trust the open, standardized, and (mostly) consistent courts to fairly apply the law. While some lawsuits seem frivolo…
well take a simple case. divorce proceedings are messy, with this in mind when you met your next great love, suppose that you wanted some kind of simple prenup with them, given that you and they are both great partner and very cooperative. if you did think it a good idea to sign a prenup, you wouldn't both agree to mediation/arbitration below any explicit terms about what you both intended going into it? It seems che…
Yes, costs can be kept down by requiring things stay out of court. This is at the expense of some of the normal guarantees you can expect from our court system.
If that's okay for you, and you're in an equal bargaining position with the other party, go wild. You're not in an equal bargaining position with the banking industry when a majority of banks start adding the clause to their T&C.