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Pixel Security

security.googleblog.com

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Re: Pixel Security

#141

Post by mianos »

zspitzer wrote: post #72
infamousdutch wrote: post #38

Earlier quoted context omitted.

If you bought it with a credit card, you might want to contact your card's customer service number. Most credit cards offer protection from this type of manufacturer "weaknesses".

Australia has really good consumer protection laws which protect against exactly this kind of problem. https://www.accc.gov.au/consumers/consumer-rights-guarantees...

Except the Google store does not sell the phone in Australia. It pretends to, but it sells it to you from Singapore in Australian dollars. You have no rights in regards to the Australian law in the case. If you buy the phone at an Australian store you have access to the strong Australian rights (and you pay their retail price). I bought mine on the day from the google store and paid 3℅ more than the local price as well as getting it a week after it was available in stores. Quite a bad experience and I would not recommend friends to deal with google directly.

Re: Pixel Security

#142

Post by et-al »

Retra wrote: post #98
et-al wrote: post #17

Earlier quoted context omitted.

^ commenter shouldn't be downvoted for this.

For making an irrelevant, overly paranoid comment?

You don't find it strange at all that a post with only 2 points in the past 28 minutes shot up to the front page on a weekday afternoon?

My only answer is that what's displayed doesn't necessarily match what's used for the ranking--that there may be some sort of lag. But yes, it could be possible too that somehow one can bump up their posts through other means.

The original commenter even mentioned this as an aside. If another reader didn't like it, they could've collapsed it.

Re: Pixel Security

#143

Post by cjslep »

72deluxe wrote: post #135
cjslep wrote: post #97

Earlier quoted context omitted.

Sorry that my first post wasn't emphatic enough. The tools the team I'm a part of builds are used by real people (including other Googlers) fielding real telephone calls helping real customers through warranty and refund cases. None of it is automated for use without a human in the loop. Everyone on the team I'm a part of recognizes the perception you've eloquently provided, and very much care to scale with humans in…

Out of interest, this "in the loop" terminology sounds odd to me and sounds like business speak. Is this common in Google? I remember once contacting Sun for info on software many years ago and received an email where they promised that someone would "reach out to me". I didn't want to be reached out for - I just wanted some text answering my question.

Nope, "in the loop" is just me mangling a slang phrase I personally use -- "Keep me in the loop" -- which means "keep me informed in a real time manner". It's not the first odd phrase I've put together, as my girlfriend likes to remind me: "I don't words well".

Re: Pixel Security

#144

Post by jonathankoren »

jwtadvice wrote: post #54
willstrafach wrote: post #48

Earlier quoted context omitted.

Your framing is disingenuous, considering that any large company will have staff ready to respond to legal / discovery demands. This is a legal process, not something Apple is doing out of their own volition.

I agree with this. Government leverage on Apple is huge, as is the magnitude of public-private partnership. Mass surveillance of its products is not likely something that Apple would have pursued on its own. However, it Apple has capitulated to a combination of carrots and sticks. Today, it enables surveillance of its customers.

Citation needed.

Re: Pixel Security

#145

Post by yincrash »

jc4p wrote: post #13

Just FYI in case anyone is considering buying a Pixel: I strongly urge you not to. http://kasrarahjerdi.com/2016/11/dont-buy-anything-made-by-g... They have no Google provided support, if you drop the phone and break it your only option (if you didn't buy the third-party warranty upsell) is to take it to a repair shop. I called the ones near me, none had seen or touched the device before. Don't spend $800 on a phone…

You can turn off the cast notification[1]. I'm pretty sure they started doing that because you could start casting things from the Home, so they wanted a way for the user to control that from the phone after it started.

[1] https://support.google.com/chromecast/answer/7206638?hl=en

Re: Pixel Security

#146

Post by Retra »

et-al wrote: post #142
Retra wrote: post #98

Earlier quoted context omitted.

For making an irrelevant, overly paranoid comment?

You don't find it strange at all that a post with only 2 points in the past 28 minutes shot up to the front page on a weekday afternoon? My only answer is that what's displayed doesn't necessarily match what's used for the ranking--that there may be some sort of lag. But yes, it could be possible too that somehow one can bump up their posts through other means. The original commenter even mentioned this as an aside.…

I don't find it relevant. Given that the front page of HN doesn't 'directly' cater to what I want to read, it may as well just be random for all the difference it makes.

Re: Pixel Security

#147

Post by vinay427 »

mrbill wrote: post #18
jc4p wrote: post #13

Just FYI in case anyone is considering buying a Pixel: I strongly urge you not to. http://kasrarahjerdi.com/2016/11/dont-buy-anything-made-by-g... They have no Google provided support, if you drop the phone and break it your only option (if you didn't buy the third-party warranty upsell) is to take it to a repair shop. I called the ones near me, none had seen or touched the device before. Don't spend $800 on a phone…

I don't know of any phone vendor that offers a warranty against accidental damage (that doesn't cost extra). By the way: "Google and uBreakiFix offer walk-in repairs for Pixel and Pixel XL" http://www.androidauthority.com/google-ubreakifix-repairs-pi...

ZTE's Axon 7 comes with their Passport 2.0 warranty which covers accidental damage with a $80 deeucitble, I believe. It's not a full coverage of accidental damage due to the deductible, but it's still much better than its competitors (in many other aspects as well).

If I may say so, a family member has one, and the phone itself is excellent. Much better speakers and included accessories compared to the Pixel line at around half the price.

Re: Pixel Security

#148

Post by GARYHACKER »

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Re: Pixel Security

#149

Post by 72deluxe »

cjslep wrote: post #143
72deluxe wrote: post #135

Earlier quoted context omitted.

Out of interest, this "in the loop" terminology sounds odd to me and sounds like business speak. Is this common in Google? I remember once contacting Sun for info on software many years ago and received an email where they promised that someone would "reach out to me". I didn't want to be reached out for - I just wanted some text answering my question.

Nope, "in the loop" is just me mangling a slang phrase I personally use -- "Keep me in the loop" -- which means "keep me informed in a real time manner". It's not the first odd phrase I've put together, as my girlfriend likes to remind me: "I don't words well".

Haha ok, so not the corporate business speak. I must say that your girlfriend's expression is somewhat "unique" too :-)

Re: Pixel Security

#150

Post by natch »

joncalhoun wrote: post #102
threeseed wrote: post #85

Earlier quoted context omitted.

This is just nonsense. In some cases the repair may cost the same as refurbished item but definitely not always. And remember that refurbished item is not new so it's not guarenteed to last for ever either. Cracked screen repairs for example aren't the same price as a new iPhone. At least with Apple I can drive to a physical store, hand my laptop or phone over and know it will be repaired properly. And in many cases…

A few points: 1. Cracked screens are incredibly easy to fix, so the one example you can give that doesn't cost an arm and a leg is the one thing that arguably any random repair shop should be able to do. 2. Not everyone even lives near an apple store, so while you might benefit from driving in to a physical store, there is a large chunk of the population who won't (at least not without driving a few hours). PA is a g…

More like $200 to replace the battery in the case of a laptop (you said $600, a wild exaggeration). Or $100 if we're talking about a phone.

Or free if you paid $100 - $250 (depending on the class of device it covers) for AppleCare.

AppleCare is head and shoulders above other extended warranty plans in my experience. Others tend to be jokes or ripoffs or both.

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