91–100 of 152 posts
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If an i-device breaks on the first day and you take it to an Apple Store, the tech fixing it has: * A repair manual * Parts * Tools * The ability to replace your device on-the-spot with a new one if they brick it
When has an Apple Store had spares of their hot new phone available on the first day? A month out, sure, but come on.
Just FYI in case anyone is considering buying a Pixel: I strongly urge you not to. http://kasrarahjerdi.com/2016/11/dont-buy-anything-made-by-g... They have no Google provided support, if you drop the phone and break it your only option (if you didn't buy the third-party warranty upsell) is to take it to a repair shop. I called the ones near me, none had seen or touched the device before. Don't spend $800 on a phone…
Have you ever tried to get something Apple branded repaired when it is out of warranty? The repairs tend to basically cost as much as it would to buy the same item refurbished regardless of the issue. SSD died on your MacBook air selling for $500 on eBay? That will be a $450 repair sir. Sure, they may have manuals and everything else at the Apple store, but there is very clearly a reason why companies like iCracked a…
I figured I could take it to Apple for a battery replacement. They said they would do it — for $900. They told me it involved replacing the entire bottom half of the computer as the battery was glued in.
So I called their support line and complained that the laptop was perfectly fine and it shouldn't cost that much to replace a battery. They ended up replacing it for free, as well as the screen (because they identified that the anti-reflective coating was starting to wear). So while the policy was ridiculous, the actual outcome was very positive.
Just FYI in case anyone is considering buying a Pixel: I strongly urge you not to. http://kasrarahjerdi.com/2016/11/dont-buy-anything-made-by-g... They have no Google provided support, if you drop the phone and break it your only option (if you didn't buy the third-party warranty upsell) is to take it to a repair shop. I called the ones near me, none had seen or touched the device before. Don't spend $800 on a phone…
Have you ever tried to get something Apple branded repaired when it is out of warranty? The repairs tend to basically cost as much as it would to buy the same item refurbished regardless of the issue. SSD died on your MacBook air selling for $500 on eBay? That will be a $450 repair sir. Sure, they may have manuals and everything else at the Apple store, but there is very clearly a reason why companies like iCracked a…
Not only did they not do it (they initially said no problem), they lied and told me I needed to replace the entire panel for $800 as it was a broken `spring` and could not be fixed.
I called bullshit and fixed it myself at home with a screw driver set.
$800 to tighten a screw?!
Just FYI in case anyone is considering buying a Pixel: I strongly urge you not to. http://kasrarahjerdi.com/2016/11/dont-buy-anything-made-by-g... They have no Google provided support, if you drop the phone and break it your only option (if you didn't buy the third-party warranty upsell) is to take it to a repair shop. I called the ones near me, none had seen or touched the device before. Don't spend $800 on a phone…
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It's funny, I'm this exact same boat. My pixel died a little after two week (which is the requirement to get a return). I filled out their warranty claim thing, and >48 hours finally got a response, which is a trouble shooting guide. I replied that I tried all that stuff, and had to wait another 2 days for another response (asking for information I already gave). I'm extremely disappointed. I thought with their whole…
> I thought with their whole advertising of "24 hour support" they identified customer support as a weakness of theirs, and are trying to remedy it. Nope. I'm very sorry you had that awful experience. I know it doesn't remedy your past experience, but please know myself and many other Googlers have been and still are putting a lot of work into the tools being used by the customer support reps around the globe to bett…
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> I thought with their whole advertising of "24 hour support" they identified customer support as a weakness of theirs, and are trying to remedy it. Nope. I'm very sorry you had that awful experience. I know it doesn't remedy your past experience, but please know myself and many other Googlers have been and still are putting a lot of work into the tools being used by the customer support reps around the globe to bett…
I appreciate what you're trying to do, but unfortunately this is kind of the problem with the Google culture. Everything has to be done with automation and better tools because they simply do not have the ability to go through the massive amounts of customers that they have without them. Unfortunately, at some point you need a human on the other end that can make a decision, especially with refund/warranty cases.
Everyone on the team I'm a part of recognizes the perception you've eloquently provided, and very much care to scale with humans in the loop.
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http://www.slashgear.com/pixel-phone-flipping-scheme-googles... Looks like Google is reinstating accounts.
Good, now whenever I need tech support, all I need to do is get my gripes published in a global news site and trend on Hacker News so I can get Google to respond to me...
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Have you ever tried to get something Apple branded repaired when it is out of warranty? The repairs tend to basically cost as much as it would to buy the same item refurbished regardless of the issue. SSD died on your MacBook air selling for $500 on eBay? That will be a $450 repair sir. Sure, they may have manuals and everything else at the Apple store, but there is very clearly a reason why companies like iCracked a…
In this case, if we're comparing to cracked screens, Apple charges $129/$149 on their iPhones.
The pixel offers a $99 replacement plan, plus an additional $99 every time you replace the phone, up to 2 times. I think it lasts for 2 years.
If the only thing holding you back on getting the phone is being able to get it repaired, the cost difference is $70 or $50 the first time you break your screen, and $40 or $0 the second time, and the plan covers more than just broken screens.
The biggest downside is that you have to front the $99.