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Pixel Security

security.googleblog.com

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Re: Pixel Security

#81

Post by cptskippy »

magicalist wrote: post #49
unknownsavage wrote: post #22

Earlier quoted context omitted.

It's funny, I'm this exact same boat. My pixel died a little after two week (which is the requirement to get a return). I filled out their warranty claim thing, and >48 hours finally got a response, which is a trouble shooting guide. I replied that I tried all that stuff, and had to wait another 2 days for another response (asking for information I already gave). I'm extremely disappointed. I thought with their whole…

> It's funny, I'm this exact same boat. My pixel died a little after two week (which is the requirement to get a return). I filled out their warranty claim thing, and >48 hours finally got a response, which is a trouble shooting guide. I replied that I tried all that stuff, and had to wait another 2 days for another response (asking for information I already gave). Are you not in the US? Maybe it's different elsewher…

I had a similar deal with a Nexus 4 where the Bluetooth died. I jumped through the Factory Reset hoop and they agreed to send me a new one. I even said "there's big gash on the screen" and the response was "if the screen is full functional then it's ok."

Re: Pixel Security

#82

Post by thought_alarm »

joncalhoun wrote: post #74
jc4p wrote: post #13

Just FYI in case anyone is considering buying a Pixel: I strongly urge you not to. http://kasrarahjerdi.com/2016/11/dont-buy-anything-made-by-g... They have no Google provided support, if you drop the phone and break it your only option (if you didn't buy the third-party warranty upsell) is to take it to a repair shop. I called the ones near me, none had seen or touched the device before. Don't spend $800 on a phone…

Have you ever tried to get something Apple branded repaired when it is out of warranty? The repairs tend to basically cost as much as it would to buy the same item refurbished regardless of the issue. SSD died on your MacBook air selling for $500 on eBay? That will be a $450 repair sir. Sure, they may have manuals and everything else at the Apple store, but there is very clearly a reason why companies like iCracked a…

Yes.

4+ year old iMac with dead video card. I took it to the local authorized Apple dealer, who wanted $50 to diagnose the problem.

Dealer called back and said Apple agreed to replace the video card for free and cover the $50 dealer diagnosis fee.

Re: Pixel Security

#83

Post by jlgaddis »

infamousdutch wrote: post #38
unknownsavage wrote: post #22

Earlier quoted context omitted.

It's funny, I'm this exact same boat. My pixel died a little after two week (which is the requirement to get a return). I filled out their warranty claim thing, and >48 hours finally got a response, which is a trouble shooting guide. I replied that I tried all that stuff, and had to wait another 2 days for another response (asking for information I already gave). I'm extremely disappointed. I thought with their whole…

If you bought it with a credit card, you might want to contact your card's customer service number. Most credit cards offer protection from this type of manufacturer "weaknesses".

FWIW, many also extend (sometimes up to double) the manufacturer's warranty on products you buy with the cards.

Re: Pixel Security

#84

Post by unknownsavage »

magicalist wrote: post #49
unknownsavage wrote: post #22

Earlier quoted context omitted.

It's funny, I'm this exact same boat. My pixel died a little after two week (which is the requirement to get a return). I filled out their warranty claim thing, and >48 hours finally got a response, which is a trouble shooting guide. I replied that I tried all that stuff, and had to wait another 2 days for another response (asking for information I already gave). I'm extremely disappointed. I thought with their whole…

> It's funny, I'm this exact same boat. My pixel died a little after two week (which is the requirement to get a return). I filled out their warranty claim thing, and >48 hours finally got a response, which is a trouble shooting guide. I replied that I tried all that stuff, and had to wait another 2 days for another response (asking for information I already gave). Are you not in the US? Maybe it's different elsewher…

I'm glad to hear that they're good about it. At the end of the day, as long as I get a positive outcome I will be happy. I guess it's likely that due to the launch their support systems are totally overwhelmed at the moment.

FWIW before it stopped working, the pixel was hands done the best phone I've ever used, in almost every category.

Re: Pixel Security

#85

Post by threeseed »

joncalhoun wrote: post #74
jc4p wrote: post #13

Just FYI in case anyone is considering buying a Pixel: I strongly urge you not to. http://kasrarahjerdi.com/2016/11/dont-buy-anything-made-by-g... They have no Google provided support, if you drop the phone and break it your only option (if you didn't buy the third-party warranty upsell) is to take it to a repair shop. I called the ones near me, none had seen or touched the device before. Don't spend $800 on a phone…

Have you ever tried to get something Apple branded repaired when it is out of warranty? The repairs tend to basically cost as much as it would to buy the same item refurbished regardless of the issue. SSD died on your MacBook air selling for $500 on eBay? That will be a $450 repair sir. Sure, they may have manuals and everything else at the Apple store, but there is very clearly a reason why companies like iCracked a…

This is just nonsense. In some cases the repair may cost the same as refurbished item but definitely not always. And remember that refurbished item is not new so it's not guarenteed to last for ever either. Cracked screen repairs for example aren't the same price as a new iPhone.

At least with Apple I can drive to a physical store, hand my laptop or phone over and know it will be repaired properly. And in many cases I've been either (a) upgraded to newer hardware or (b) just had the device swapped entirely.

Re: Pixel Security

#86

Post by Filligree »

wilg wrote: post #40
r1ch wrote: post #33

Earlier quoted context omitted.

It's quite common. HTC even advertise it as something you can do for free: http://www.htc.com/us/uh-oh-protection/

They also advertise it as "hassel"-free, which is funny.

Nut allergies can be serious business.

Re: Pixel Security

#87

Post by gareim »

joncalhoun wrote: post #74
jc4p wrote: post #13

Just FYI in case anyone is considering buying a Pixel: I strongly urge you not to. http://kasrarahjerdi.com/2016/11/dont-buy-anything-made-by-g... They have no Google provided support, if you drop the phone and break it your only option (if you didn't buy the third-party warranty upsell) is to take it to a repair shop. I called the ones near me, none had seen or touched the device before. Don't spend $800 on a phone…

Have you ever tried to get something Apple branded repaired when it is out of warranty? The repairs tend to basically cost as much as it would to buy the same item refurbished regardless of the issue. SSD died on your MacBook air selling for $500 on eBay? That will be a $450 repair sir. Sure, they may have manuals and everything else at the Apple store, but there is very clearly a reason why companies like iCracked a…

In this case, if we're comparing to cracked screens, Apple charges $129/$149 on their iPhones.

Re: Pixel Security

#88

Post by staticassertion »

ocdtrekkie wrote: post #80
staticassertion wrote: post #75

Earlier quoted context omitted.

"pwned in 60 seconds" is a hugely misleading statement. Every time there's a hacking competition you see "Chrome, Firefox, IE fall in seconds" - ignoring the weeks or months that it takes to find the vulnerabilities and develop exploits for them.

It's not misleading, the issue is that your actual phone could be actually compromised in 60 seconds time, not some giant period of guessing and trying or cracking a complicated crypto scheme. The research time isn't material to the severity of the threat at the time of attack.

The vast majority of exploits of that nature take less than 60 seconds. It is nothing at all interesting or special or rare that it took < 60 seconds. Just clickbait, like every year when pwn2own rolls around.

Re: Pixel Security

#89

Post by givinguflac »

jwtadvice wrote: post #63
josho wrote: post #59

Earlier quoted context omitted.

Nothing listed is a backdoor. US law means that Apple must turn over data when demanded by authorities. These are access logs or files stored on Apple servers. A backdoor would be granting access into your device so that authorities could access your non-icloud email, or data saved locally on device.

> Nothing listed is a backdoor. I'm baffled. I like to think of the quality of HN comments as much higher. Apple had options to make this data unavailable by design to themselves and to law enforcement. They chose a design so that they could provide this information. The phone does it without the user's consent. However, I understand that there are people who would rather redefine terminology to suit their cognitive…

This is silly, you can absolutely use the product in a meaningful way without exposing data. Just don't use iCloud or iMessage (just use SMS) problem solved; no personal anything will go to their servers.

Re: Pixel Security

#90

Post by robbies »

cjslep wrote: post #67
unknownsavage wrote: post #22

Earlier quoted context omitted.

It's funny, I'm this exact same boat. My pixel died a little after two week (which is the requirement to get a return). I filled out their warranty claim thing, and >48 hours finally got a response, which is a trouble shooting guide. I replied that I tried all that stuff, and had to wait another 2 days for another response (asking for information I already gave). I'm extremely disappointed. I thought with their whole…

> I thought with their whole advertising of "24 hour support" they identified customer support as a weakness of theirs, and are trying to remedy it. Nope. I'm very sorry you had that awful experience. I know it doesn't remedy your past experience, but please know myself and many other Googlers have been and still are putting a lot of work into the tools being used by the customer support reps around the globe to bett…

In the meantime, are there any other solutions that you and the Google #squad plan to offer? Like...people who will answer a phone call?
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